Hi Mauro,

Sorry for the late reply!

For the time being, please consider using a plugin such as this one – https://wordpress.org/plugins/schema/. We will discuss this with our devs.

Best regards,
Yigit

Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

Hi,

Please refer to this post – https://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/. Your custom link should be only “#contacto” and not full link. That menu item would not work on “inner” pages and to solve that issue, you can use a plugin such as this one – https://wordpress.org/plugins/zen-menu-logic/ and choose to display different menu per page :)

Best regards,
Yigit

Hi Vicki,

Sorry for the late reply!
I am aware of the issue and what needs to be checked however login credentials did not work for me for either site. Could you please check them once again?

Best regards,
Yigit

Hey,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hi!

I was able to login to backend and cannot see any errors on the frontend. The theme is the latest version as well.
Attached screenshots in private content field.
Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Best regards,
Yigit

Hi,

Thanks for contacting us!

Could you please post a link to your page where we can see the issue?
You can adjust container widths in Enfold theme options > General Layout > Dimensions :)

Regards,
Yigit

Hi,

Support is paid however updates are free. I was just informing you that you can update the theme even if your support expires, since you still have access to theme files :)

Regards,
Yigit

Hi!

You can try installing the theme by simply copying Enfold folder inside /wp-content/themes/ folder – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

Regards,
Yigit

Hi!

Glad Victoria could help! Let us know if you have any other questions :)

Cheers!
Yigit

Hey seykom,

Please go to Enfold theme options > Advanced Styling and edit “Main menu links” for both initial and hover state and choose to display white background :)

Best regards,
Yigit

Hey Simon,

Can you please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/ and post FTP logins here privately if that too does not help? :)

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.post-type-archive-akciosujsag .container.template-blog {
    margin: 0;
    padding: 0;
    max-width: 100%;
}
.post-type-archive-akciosujsag .container.template-blog > .content {
    padding: 0;
}

Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.

Best regards,
Yigit

Hi Depepin,

Thanks for contacting us!

The latest version of Enfold, 4.2 is compatible with WordPress 4.9 :)

Let us know if you have any other questions!

Cheers!
Yigit

Hi!

Can you please post FTP logins here privately as well so we can check why file cannot be found?

Cheers!
Yigit