Hey Anna,

Thanks for contacting us and for your offer!

We sell premium WordPress themes and we share informative and interesting reads on our blog for our users and other web developers and designers who are mostly WordPress users. Just wanted to clarify, since we actually work on two different platforms.

We have forwarded your message to Kriesi. He will contact you if interested.

Happy new year!

Best regards,
Yigit

Hi Jude,

Thanks for contacting us!

You are currently using a very old version of the theme. Please update the theme to the latest version 4.2 – kriesi.at/documentation/enfold/updating-your-theme-files/ (also please make sure your PHP version is between 5.6 and 7.1). Then you can use Grid Row element. Please see an example here – https://kriesi.at/themes/enfold-2017/elements/grid-row/

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Happy new year!

Cheers!
Yigit

Hi Kevin,

You could click the link in your email to reply your existing pre-sale questions thread.

Culprit is DigiMember 3 plugin you are using. I tried de-activating it and mobile menu worked fine. Please contact plugin authors as they should have more insight on what could be causing the issue.

According to our policy, we only provide support to our registered users. If you do not remember your login credentials, we can reset them for you.

Regards,
Yigit

Hi Anita,

Thanks for contacting us!

I understood what kind of theme you need but we would still recommend Enfold. You can create very simple minimalistic sites with Enfold as well as complex ones. Also, using Enfold, it would be a lot easier for you to change the layout and redesign your site, in case you would like some change in future. Enfold will be supported for a longer time comparing to Propulsion and Sentence. Therefore, we think Enfold will be the perfect fit you. You can create password protected pages or use 3rd party membership plugins for more advanced features.

I hope that helps :) If you have any other questions, please feel free to contact us again!

Happy new year!

Regards,
Yigit

Hi Tonci,

Thanks for contacting us!

I will inform Victoria however if you would like to reply to a pre-sale question thread, you can do so by clicking the link you received in your email :)

Best regards,
Yigit

Hey Siriya,

Thanks for contacting us.

I have checked your website and video loads and automatically plays on my end. I attached a screenshot in private content field.
Videos in sliders are disabled in mobile due to compatibility issues. As a workaround, you can add Video element to your page and choose to display it only on mobile under Screen options tab of Video element.

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.

Happy new years!

Regards,
Yigit

Hi Agnieszka,

Thanks for contacting us!

You can simply install WordPress and then Enfold to your subdomain.

If you would like us to install it for you, please make sure you installed WordPress on your subdomain and then register to our forum – https://kriesi.at/support/register/, start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field :)

Regards,
Yigit

Hi Pam,

We are sorry for the inconvenience.
We would like to look further into the issue and we are going to need FTP logins to access to your WordPress and theme files on your server. If you do not know these logins, you can contact your service provider and they would provide. If you are using cPanel, that would be fine as well.

Also, first three issues you mentioned here are clear but could you please point out the fourth issue? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here. That should help us make sure we are on the same page and when we receive FTP logins from you, we will start debugging.

Regards,
Yigit

Hi!

We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.

Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.

You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.

Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements on ALB and we are adding new ones with major updates).

Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.

Let us know if you have any other questions! :)

Best regards,
Yigit

Hi!

Thanks but these are WP admin logins and they work fine. However we would need FTP logins to access files on your server. So if you do not mind, please post FTP logins as well.

Regards,
Yigit

Hey!

You can add it to the bottom of the file. You would need to change conditional tags – https://codex.wordpress.org/Conditional_Tags to target specific category only.

Regards,
Yigit

Hi,

As i mentioned earlier, going to Enfold theme options > Header and increasing header size would help. We can provide custom CSS as well however that would be skewed.

Best regards,
Yigit

Hi Bob,

Can you please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum so we can look into it?

Regards,
Yigit

Hi!

Thanks for the information. Please see private content field below :)

Cheers!
Yigit

Hi Marco,

Thanks for contacting us!

You can retrieve your password here – https://kriesi.at/support/register/?action=lost_pw. If that does not help, please post your purchase code privately so we can reset your forum account :)

Best regards,
Yigit