Hi Ferry,

Thanks for contacting us!

Have you contacted Envato support regarding your refund request? Please contact them and they will pass the request to Kriesi and after reviewing it, he would respond :)

If you have any other questions or issues, please let us know!

Best regards,
Yigit

Hey Nicole,

We are from all around the world to keep support active :)

FTP logins did not work for me. Could you please check them once again? We are going to update the theme to the latest version 4.2.1 and apply PHP 5.4 backwards compatibility manually. However, this should not fix visual issues you are having. They seem to be plugin related to me. If we can access to your server via FTP, we can take a deeper look into that issue as well.

Cheers!
Yigit

Hi,

Glad you figured it out and thanks for sharing your solution!

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey Stephan,

Fullwidth elements such as Tab Section and Color Section work only fullwidth and therefore it is not possible to use them inside another shortcodes. Could you please elaborate on the changes you would like to make? We might be able to offer another solution :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Cheers!
Yigit

Hey Muthu,

Thanks for contacting us!

Enfold is currently compatible with the latest version of WordPress therefore updating the theme should help – kriesi.at/documentation/enfold/updating-your-theme-files/

If it does not, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum so we can look into it :)

Best regards,
Yigit

Hey,

Can you please try de-activating all active plugins except for WooCommerce and check if that helps?

Best regards,
Yigit

Hey Thomas,

Thanks for contacting us!

We have forwarded your message to Kriesi and if interested, he will contact you :)

Best regards,
Yigit

Hey NFG,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ and enable debugging mode to see shortcodes right below Advanced Layout Builder. Manually adding shortcodes tag in debugging field might help :)

Improved version of ALB will be included in an update soon. It will be handling 3rd party shortcodes better :)

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.

Best regards,
Yigit

Hi,

We are really sorry for the inconvenience. This surely was a mistake however the reason behind this mistake is, we were not able to reproduce the issue. Until now i was able to find one FTP and WP logins of a website that had this issue and we were able to fix it.

Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

This may not be the final solution but we will definitely take more precautions to avoid similar issues from happening again in future. If this does not work for you, please start a new thread and attach FTP and WP admin logins so we can take a deeper look.

Also, let us please stay kind to one and other :)

Best regards,
Yigit

Hi Kenneth,

Thanks for your understanding!

We sincerely hope your client will not need to re-purchase the theme, however if they do, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread on our support forum if you have any technical issues or need help with small customizations :)

Best regards,
Yigit

Hey,

Could you please post FTP and WP admin logins here privately so we can look into the issue?
As far as i know, our devs did not start working on PHP 7.2.x compatibility yet however this could be the first case :)

Regards,
Yigit

Hi Kenneth,

Website you inherited is using a very old version of the theme, 3.0.4. It must be one of the issues that was fixed along the way and simply updating Enfold to the latest version 4.2.1 would resolve it – kriesi.at/documentation/enfold/updating-your-theme-files/.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hi,

Replied to your existing thread. Let us continue there.

Regards,
Yigit

Hi Michael,

Thanks for the information however i was not able to connect via FTP.
As i suggested in another thread, could you too please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

Best regards,
Yigit

Hey!

Could you please try replacing public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-parser.class.php file with this one – https://www.dropbox.com/s/ld5iiaivyaspw50/shortcode-parser.class.php?dl=0 via FTP and check if that helps?

Cheers!
Yigit