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Hi,
It seems like you have disabled recaptcha for the time being. Since recaptcha is loaded from an external source, i am not sure if customization we provide would help but we do not mind trying if you would like to revisit the issue :)
Best regards,
YigitHi Alfred,
Could you please create WP admin logins and post them here privately with a link of your page where we can see the issue?
Regards,
YigitHi,
Following code was causing the issue
@media only screen and (max-width: 767px) { [class*="column"] + [class*="column"]:last-child { float: none; }}I added additional code to the bottom of Style.css file of your child theme and fixed some errors in the same file. Please review your website :)
Best regards,
YigitHey Stefano,
Please go to Enfold theme options > Advanced Styling and edit “Main menu links” :)
Best regards,
YigitHey Allen,
You can simply go to Media Elements tab of Advanced Layout Builder and add Video element to your page :)
Best regards,
YigitHi,
Thanks for contacting us!
Please refer to this post – kriesi.at/documentation/enfold/updating-your-theme-files/ and let us know if you need assistance :)
Cheers!
YigitHi,
Login credentials did not work for me. Could you please check them once again?
You can go to Enfold theme options > General Styling > Body Background to change your current body background image and then go to Enfold theme options > General Styling > Footer and set a custom background image :)
Best regards,
YigitHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitHi Katja,
Thanks for contacting us!
1- You might be using an older version of the theme. Please update Enfold to the latest version 4.2.2 – kriesi.at/documentation/enfold/updating-your-theme-files/
2- I tried to Google translate your question however that did not help much. If possible, could you please explain the changes you would like to make in English? Otherwise we can ask our German speaking teammates to assist you :)
Regards,
YigitHey Naik,
Thanks for contacting us!
After installing and activating Enfold, you can simply go to Enfold theme options > Demo Import and import travel demo with a single click within a few minutes :)
I hope that helps! Let us know if you have any other questions!
Cheers!
YigitHi Luigi,
Thanks for contacting us!
I deleted your child theme and installed a pre-built one from this post – kriesi.at/documentation/enfold/using-a-child-theme/ and it worked. Please review your website :)
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum.
Regards,
YigitHi,
It loaded this time and i set window width to 1112px but layout looks fine to me. Could you please post a screenshot and show the issue you are seeing? You can upload your screenshots on imgur.com or Dropbox public folder.
Best regards,
YigitHi,
In that case, could you please share logins if issue persists on your live server?
We could keep the thread open and wait to hear from you. Thread will be on hold until you reply.Best regards,
YigitHey Rob,
I previously checked both staging and production site but apparently trick was to rotate :)
Could you please share FTP and WP admin logins for your staging site?
Best regards,
YigitHi,
You can refer to this thread and try installing the theme via FTP – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
If you would like us to install it for you, please FTP logins here privately as well :)
Regards,
YigitHi Rob!
I do not have an actual iPad Pro and when i tried replicating the issue, Youtube video worked on both sides on my end. I made sure to refresh the page once screen size is set to iPad Pro.
Have you been able to reproduce this issue on an actual iPad Pro? If you are able to reproduce it on your computer, please let us know which OS and Chrome version you are using so we can try again with the same or similar setup.
Unfortunately, as far as i know, no one from our team has iPad Pro but i will check with them :)Best regards,
YigitHey Daniel,
You can find the new “Integrated (Bundled) LayerSlider Plugin” option in Enfold theme options > Layout Builder tab :)
Best regards,
YigitHey!
You are welcome Miloš! Feel free to contact us if you have any other questions :)
Cheers!
YigitHey Cecile,
Thanks for contacting us!
Yes, that is possible. You can see an example here – https://kriesi.at/themes/enfold-shop/product/blue-blouse/. Adding product gallery has been a part of the theme for years actually. If you meant some other feature, please share an example, if possible :)
Best regards,
YigitHi Jeffrey,
Thanks for contacting us!
Please see private content field below for more information :)
Regards,
YigitHi Miloš,
Thanks for contacting us!
Due to our agreement with Envato/ThemeForest, we are not allowed to sell/distribute themes directly and currently there is no option to provide discount per person. Could you please contact Envato support and ask if such discount would be possible when you make a bulk purchase. I hope it will be! :)
Let us know if you have any other questions and enjoy the rest of your day!
Cheers!
YigitHi Nina,
Please flush cache if you are using any cache plugin. If that too does not help, please create a temporary admin login and post it here privately so we can inspect the issue.
Best regards,
YigitHi,
We occasionally work on different tasks and due to other assignments, i could not follow up on this thread. I am sorry about that Pam.
1- While inspecting your site, i found a bug on Image with Hotspot element that we clearly could not catch during testing process. I have fixed the issue on your page (Link 1 in private content field) manually and reported the issue to our devs. Fix should be included in upcoming Enfold update.
2- Also, i created a private testing page (Link 2) which is an exact copy of your homepage but i replaced Image with Hotspots element with LayerSlider and it did not disappear. For second LayerSlider on your page, i simply duplicated it, removed empty slide and that helped.
You have been using Enfold 4.2. We have included the latest version of LayerSlider in Enfold 4.2.1 update and prior to working on your site, i updated your site to Enfold 4.2.2, which is currently the latest version.
3- Your logo image could not be found (Link 3). I uploaded your logo once again and that worked fine.
I could not reproduce overlapping issue. Could you please check if you can reproduce it on the test page i created (Link 2)? If you can, please share screenshot so we can help more accurately. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.
Best regards,
YigitEdit: 1- Our devs found out that not adding hotspots on Image with Hotspot element was causing the issue. Fix will be included in upcoming updates. In the meantime, if there is a certain layout that you would like to create, please post a screenshot so we can assist you to create that layout using Image element :)
Hey,
Please flush cache on LiteSpeed Cache plugin and check if that helps. If it does not, please create a temporary admin login and post it here privately so we can look into it :)
Regards,
YigitHey!
Can you please create a temporary admin login and post it here privately so we can look into it?
Also, please post a screenshot showing the changes you would like to make so we can make sure that we are on the same page :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.Regards,
YigitHi,
Thanks for contacting us!
Many WooCommerce add-ons work fine with Enfold however since we have not tested the plugin with our theme, we cannot guarantee that it would work correctly. Could you please contact plugin authors and ask them if they had any experience with Enfold, to be on the safe ? :)
Regards,
YigitHey Oliver,
Thanks for contacting us :)
You can use Advanced Layout Builder to create your products or use WooCommerce’s default template, totally up to your preferences.
I hope that helps! If you have any other questions or isuses or would like to receive replies in German, please let us know :)
Regards,
YigitHi Martin,
Thanks for contacting us!
We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.
Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.Enfold is also fully compatible with WooCommerce, the most popular e-commerce plugin for WordPress.
You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.
Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements and new features on ALB and we are adding new ones with major updates).
Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.
Let us know if you have any other questions! :)
Regards,
YigitHi,
Thanks for contacting us!
As Victoria mentioned, we sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.
Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.Enfold is also fully compatible with WooCommerce, the most popular e-commerce plugin for WordPress.
You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.
Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements and new features on ALB and we are adding new ones with major updates).
Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.
Let us know if you have any other questions! :)
Regards,
Yigit
