Hey,

Thank you for that Rob!

Regards,
Yigit

Hey!

I do not have one but i checked using Chrome simulator and did not see anything wrong there as well.

Regards,
Yigit

Hi,

I was editing my post but then decide to update to page to avoid posting simultaneously again and you noticed too..ESP!!
If my hotfix works for you, i can apply the same changes on your production site as well but i am pretty sure our devs will come up with a better solution. So depending on your decision, you can wait for 4.2.3 or update to 4.2.2 and we apply the hotfix to main site.

Best regards,
Yigit

Hi Rob,

I actually work on Mac but i have not noticed such issues. Could she be using an older version of Chrome or macOS maybe? Chrome had such issues and i used to see them even on Youtube but i think it’s fixed already.

Sorry, forgot to update you here. We made a detailed report to our devs yesterday about this issue and shared this thread as reference. Issue seems to be JavaScript related and since JS is not my strongest suit, i could not fix it myself but hopefully our devs will :)

Best regards,
Yigit

Hi,

Glad you figured it out! :) Let us know if you have any other questions!

Best regards,
Yigit

Hi,

We are in touch with Toolset team. We applied necessary changes and currently they are testing it on their side. However if you guys are using Enfold 4.2.2 and still having issues, then clearly something is wrong.

I assigned this thread to myself and will be sharing updates here. Thanks for your patience! :)

Best regards,
Yigit

Hi,

First of all, thank you all for your patience. We are aware how unpleasant this issues can be. We are sorry for the inconvenience this issues have caused.

We have spent final half of 2017 making future plans, discussing about ideas. We have invested so much time into thinking and now we have started applying those changes and plans. While this may take a little while to be effective, we are hoping to have everything in right order soon. I agree, talk is cheap but please allows a little more time to prove :)

Even though our goal is to release updates every week during this series of small updates, depending on the progress, we might skip a week. To keep you guys updated, we placed “NEXT UPDATE” section to forum sidebar. ETA for Enfold 4.2.3 is first week of February.

Rob, yes, we all work remotely to keep the forum running to help all users, no matter what time zone they are in :)

We made a detailed report regarding video slider issues for our devs yesterday. We will go through open threads and check if there is anything we have missed and come back with rock solid results :)

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey!

I replaced functions.php file with yours on a child theme on my local installation and tried adding custom class to elements and they are working fine for me. Attached a screenshot in private content field.

Does that happen on certain elements on your end? Also, could you please try de-activating all active plugins just so we could rule out plugin conflict possibility?

Regards,
Yigit

Hi Carmen,

Please firstly make sure that you are using the latest version of Enfold which is currently 4.2.2 – kriesi.at/documentation/enfold/updating-your-theme-files/

If that does not help, please try de-activating JS optimization in Autoptimize plugin and flush cache and check if that helps. If it does not either, please post temporary WP admin logins here privately so we can look into it.

Regards,
Yigit

Hi!

Sorry for the confusion however we are different companies. We only provide support for our themes.

If you need assistance with Avada, please contact their support team here – https://theme-fusion.com/support/ :)

Best regards,
Yigit

Hi,

Thanks! I re-updated the theme via cPanel and that fixed the issue. Apparently some files were corrupted during update. Please review your website :)

Best regards,
Yigit

Hi,

You are welcome Jonathan! Enjoy the rest of your day.

Cheers!
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Replied you here – https://kriesi.at/support/topic/update-the-latest-woocommerce-product-display-error/
Please do not create duplicated threads as they are making it more difficult for us and for other users to follow :)

Regards,
Yigit