Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hey Ron,

Thanks for contacting us!

I am not really sure why you are having such weird issue. Could you please try using a different browser and check if it is browser related? Alternatively, we can remove your “ccupcps” account then you can re-register in – https://kriesi.at/support/register/. That would probably solve the issue. If you would like us to delete that account, please post purchase code you used to register in private content field so we can validate :)

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#top .wc-tab .mejs-mediaelement {
    position: inherit;
}

#top .wc-tab .mejs-container {
    height: 100%!important;
}

Best regards,
Yigit

Hi,

Login credentials did not work for me. I tried a couple of variations :)
Could you please check them once again?

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

I cannot find video in your product tabs. Have you removed it?

Cheers!
Yigit

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

You have following custom CSS code

@media only screen and (max-width: 1130px) {
nav.main_menu {
    display: none !important;
}}

Please remove it and flush cache in cache plugin you are using and that should help :)

Best regards,
Yigit

Hey!

If you do not mind, please post FTP and WP admin logins here privately so we can install the theme for you.

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi Joe,

Please make sure you are using Enfold 4.2.2 (you can check in Appearance > Themes and click on Enfold) – kriesi.at/documentation/enfold/updating-your-theme-files/. If you are, please create temporary admin logins and post them here privately so we can look into it :)

Best regards,
Yigit

Hallo,

Thanks for contacting us!

Yes, that would be fine. You can install the theme on your localhost and later move it to your live server. You can also create a testing environment using the same license :)

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi Tina,

Please add following code to bottom of Functions.php file in Appearance > Editor

add_filter('avia_breadcrumbs_args', 'avia_remove_you_are_here_breadcrumb', 10, 1);
function avia_remove_you_are_here_breadcrumb($args){
$args['before'] = "";
return $args;
}

Best regards,
Yigit

Hey,

Please refer to this post – https://kriesi.at/documentation/enfold/remove-image-titles-that-show-up-when-you-hover-on-images/

Regards,
Yigit