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Hey,
You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)
Cheers!
YigitHey Irene,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry about that!
Best regards,
YigitHi,
Thanks for contacting us!
Due to our agreement with ThemeForest/Envato, we are not allowed to sell/distribute themes directly, they are only being sold on ThemeForest. ThemeForest currently does not have such license i am afraid. However, there are many agencies and developers are asking for such license i believe so it would be great if you contacted Envato support and request such license as well :)
If you have any other questions, please let us know!
Regards,
YigitHey carylwills,
Please add following code to Functions.php file in Appearance > Editor
add_filter( 'woocommerce_product_tabs', 'av_remove_product_tabs', 98 ); function av_remove_product_tabs( $tabs ) { unset( $tabs['additional_information'] ); return $tabs; }and let us know if that does not work.
Best regards,
Hey Stuart,
Thanks for contacting us!
We would like to inform you that we only provide support to our registered users.
You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.
Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com or Dropbox public folder and attach the links in your posts :)
Best regards,
YigitHi,
I see that modified contact.php file on your child theme. Could you please try copying a fresh copy from Enfold 4.2.3 parent theme and apply the same changes you applied on the file? I tried to switch to parent theme temporarily to check and it worked fine so updating the file should solve the issue :)
Best regards,
YigitHi,
Glad Mike could help! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
Thanks for contacting us!
We sell our premium WordPress themes on ThemeForest only and since they manage payment process, i believe it would be the best if you contacted them with your offer :)
Cheers!
YigitHi,
Bitte! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi!
We have updated your theme to the latest version 4.2.3 via FTP. I cannot see any issues on your layout or in the backend. Please review your website and let us know if there is anything else we can do to help :)
Regards,
YigitHi!
Glad Nikko could help!
You can read Kriesi’s comment about Gutenberg here – https://kriesi.at/support/topic/wordpress-gutenberg/#post-900941.
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)
Cheers!
YigitHi,
Please refer to this post – https://kriesi.at/documentation/enfold/color-section-with-100-container/ :)
Cheers!
YigitHi,
We are currently working on your website. You may notice some irregularities. Those will be temporary and we will update you when we are done :)
Regards,
YigitHi,
Updates should not break your site as long as you are not updating from a very old version of theme as @guenni007 said. That is why we recommend keeping the theme updated.
To be on the safe side, you can create a testing environment and update the theme there – https://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/Best regards,
YigitHey Mike,
As Nikko mentioned, you should be able to login to your profile that you used to purchase the theme and go to Downloads page to download the latest version of the theme. If it is not available there, please contact Envato support. Since download and purchase processes are managed by them, issue should be solved on their end :)
Cheers!
YigitHi,
Yes, since it is bundled in Enfold, we test the latest version of LayerSlider with our theme and then include it in first Enfold release :)
Cheers!
YigitHallo,
In Settings > General, i switched language from Deutsch to Deutsch(Sie) and that worked. I also installed child theme and activated it and moved language files to your child theme. Issue seems to be related to WP 4.9. We will share the information with our devs in case we can fix that WP related issue from theme’s side.
Please review your website :)Best regards,
YigitHi Aadil,
We are planning to add such feature to the theme. If your case is not urgent, we would recommend you to wait a little while :)
Regards,
YigitHey,
FTP logins did not work for me. Could you please try re-updating the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/? :)
Cheers!
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey!
Enfold 4.2.3 is available on ThemeForest – kriesi.at/documentation/enfold/updating-your-theme-files/. You can check out change log here – https://kriesi.at/documentation/enfold/enfold-changelog/
Thanks for your help @guenni007 :)
Regards,
YigitHi,
No worries at all! Have you referred to my post here – https://kriesi.at/support/topic/2-images-logo-on-header-one-on-left-one-on-right-and-menu-under-and-on-right/#post-907130? :)
Best regards,
YigitHi,
LayerSlider is included however some of its features require a separate license for it. We have released Enfold 4.2.3 yesterday and the latest version of LayerSlider is included. After updating the theme, notification should not appear – kriesi.at/documentation/enfold/updating-your-theme-files/ :)
Best regards,
YigitHi!
It seems fine on my end. Attached a screenshot in private content field. Could you please flush browser cache and refresh your page a few times? If that does not help, please post a screenshot and show the issue you are seeing. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)
Regards,
YigitHi
I went to Performance > General Settings and disabled “Browser Cache” and that helped. Please review your website :)
Cheers!
YigitHey Dan,
1- Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
#top #header .av-main-nav > li#menu-item-search > a { font-size: 30px; }Please make sure that > sign is not converted to – http://i.imgur.com/IDXRZQ3.png in Quick CSS field.
2- You have some other modifications on header. It would be easier for us to login and replace/remove some of your existing custom CSS code. If you do not mind, could you please create a temporary admin login and post it here privately so we can look into it?
Best regards,
YigitHi Dan,
Please try using this plugin – https://wordpress.org/plugins/widget-logic/ and use conditional tags to display widgets on conditions – https://developer.wordpress.org/themes/basics/conditional-tags/ :)
Best regards,
Yigit
