Hey Stephan,

Thanks for contacting us!

Could you please post your purchase code and correct email in private content field so we can reset your account? :)

Cheers!
Yigit

Hi,

Sorry to hear about that.

In case you missed it, i replied to your thread here – https://kriesi.at/support/topic/issues-downloading-theme/#post-921948
Also, we can install the theme for you if you post FTP and WP admin logins in private content field.

I strongly believe that you would like working with Enfold once you get started however if your decision is final, please refer to @nikko’s post above.

Best regards,
Yigit

Hey Erling,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hi Joel,

Thanks for contacting us and sorry to hear about the situation.

Purchase and download processes are managed by Envato, therefore the issue should be solved between you and Envato. Have you tried contacting Envato support? They might be able to unlock your profile or recommend an alternative solution. I am just guessing but creating a new account might help.

If there is anything we can help, please let us know :)

Regards,
Yigit

Hi!

Please right click on “enfold” folder here – https://i.imgur.com/Yqp1UrK.png and compress it and then go to Appearance > Themes > Add New in WordPress dashboard to install the theme just as any other WordPress theme. In case you would like to install the theme via FTP, please refer to this post – https://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/

Cheers!
Yigit

Hi,

Sorry to hear that you are having issues with the latest version of the theme. I attached Enfold 4.2.4 in private content field.

There are a few things i would like to clarify.
We provide theme related support to our registered users. We gladly look into any issues our customers have so you could have contacted us here and we could fix the issue, free of charge.
In your initial post you have mentioned you have requested this a week ago however this is the only thread you have started on our support forum – https://kriesi.at/support/profile/2startherempa_2017/topics/. It seems like we have not received your request.
Both Kriesi and Envato are in the business for more than a decade. You can find out how trustworthy both companies are with a simple Google search.

That being said, if you need further assistance, please feel free to contact us again.

Regards,
Yigit

Hey!

You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Best regards,
Yigit

Hi,

Exactly! Changes our dev team is making are going to make the theme harder, better, faster, stronger :)

Cheers!
Yigit

Hey,

Could you please post FTP logins here privately as well so we can look into it? We would rather solve the issue but i have attached older version in private content field in case you would like to downgrade the version :)

Best regards,
Yigit

• This reply was modified 7 years, 1 month ago by Yigit.

Hi!

@swarez could you please post FTP logins to your staging site as well?

Best regards,
Yigit

Hi,

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest

Best regards,
Yigit

Hi!

I will ask my teammates to check your website.
In the meantime, please check out this post – https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode and check if safe mode helps. Also, you are currently using an older version of the theme. The latest version of Enfold is 4.2.5 – kriesi.at/documentation/enfold/updating-your-theme-files/

Regards,
Yigit

Hey Anna,

Could you please post your custom CSS code here using – https://pastebin.com/?

Best regards,
Yigit

Hey,

You can go to /enfold/config-templatebuilder/avia-template-builder/php/ folder via FTP and copy asset-manager.class.php file and replace it on other sites where you are experiencing the same issue. Enfold 4.2.6 will be released during the third week of March, in case you would like to wait for upcoming release :)

Regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.av-tab-arrow-container {
    top: 8px;
}

Best regards,
Yigit