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Hey!
Could you please post FTP logins here privately here as well? Issue does not seem to be related to theme files.
Cheers!
YigitMarch 28, 2018 at 7:10 pm in reply to: How to copy one Enfold page from one website to another Enfold website. #934438Hey LesleyJean!
I added following code to bottom of Quick CSS field in Enfold theme options > General Styling
@media only screen and (max-width: 767px) { .responsive #top #header .main_menu .social_bookmarks { display: none !important; } .avia-menu.av_menu_icon_beside { border:none; }}Please review your website
Regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
I logged into your website and checked the list but it appears to be there at the bottom :)
Best regards,
YigitHi,
@dewitonline if you are using CSS minification, please try disabling it and if you have any custom CSS code, please check for any errors ( you can use this website – http://csslint.net/ ).If that does not help, please start a new thread under Enfold sub forum and attach WP admin logins in private content field.
Best regards,
YigitHey,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitHey Susanne,
Please refer to this post – https://kriesi.at/documentation/enfold/register-additional-google-fonts-for-theme-options/ :)
Best regards,
YigitHey,
Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.
Best regards,
YigitMarch 28, 2018 at 12:45 pm in reply to: Enfold Instagram Widget not Working (Enfold 4.2.6, PHP 7.2) #934232Hi,
@DavidGMII You can check out changes here – https://www.diffchecker.com/BKOPSPGbBest regards,
YigitHey Jakub,
Open Sans is the default font. You can use any Google Fonts or custom fonts that support “ě,š,č,ř,ž,ý,á,í,é,ů,ú” letters :)
Regards,
YigitHey Jonah,
Have you checked Enfold Band – https://kriesi.at/themes/enfold-band/ or Enfold DJ demos – https://kriesi.at/themes/enfold-dj/? :)
Best regards,
YigitHi,
LayerSlider is included in Enfold and it is compatible with Revolution Slider. If you would like to use Revolution Slider, after installing and activating it, you can add it to your pages using Revolution Slider element under Plugin Addition tabs of Advanced Layout Builder.
You can also check out sliders included in Advanced Layout Builder here – https://kriesi.at/themes/enfold-2017/elements/ :)
Best regards,
YigitMarch 27, 2018 at 8:33 pm in reply to: Enfold Instagram Widget not Working (Enfold 4.2.6, PHP 7.2) #933862Hi!
@planetxeo Login credentials are not working for me. Please start a new thread under Enfold sub forum and attach WP admin logins in private content field so we can look into it.Regards,
YigitHi Rob,
Sorry for the late reply!
I modified page.php file on your child theme. I will contact our devs about it :)
Best regards,
YigitHi,
We will discuss this with our devs and possibly include in upcoming update :)
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitMarch 27, 2018 at 1:13 pm in reply to: Instagram widget – HTTP 200 error – images don't show #933648Hi,
You are welcome Clément! Let us know if you have any other questions or issues :)
Best regards,
YigitHey!
I added following code to bottom of Style.css file of your child theme
div .products.columns-5 .product { width: 19.2%; }Please review your website :)
Regards,
YigitHey!
We are going to need WP admin logins to view your page. Could you please post them here privately as well?
Best regards,
YigitHey Matt,
Thanks for contacting us!
You are currently using a very old version of the theme, 3.1.3. There must be a compatibility issue. Updating the theme to the latest version 4.2.6 would fix the issue.
However I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitMarch 27, 2018 at 12:39 pm in reply to: MultilingualPress language switcher in ENFOLD header widget area #933602Hey!
Glad Ismael could help!
Let us know if you have any other questions or issues :)Best regards,
YigitHey Preiss!
Thanks for contacting us!
Your purchase code seems invalid. Please check out this screenshot to find your purchase to register to our support forum

After logging in, you can start new threads under Enfold sub forum :)
Cheers!
YigitHi,
Thanks for contacting us!
We sell premium WordPress themes and provide support for our themes and do not provide services such as creating custom themes or modifying them.
Currently Enfold theme is the most popular, powerful, flexible and user friendly theme we have ever created therefore we would recommend you that one.
Enfold is fully compatible with WPML. You can easily turn site into a multilingual one.Enfold is also fully compatible with WooCommerce, the most popular e-commerce plugin for WordPress.
You can import one of Enfold demos with a single click in Enfold theme options > Demo Import within a few minutes and start working on your website right away.
Enfold uses Advanced Layout Builder ( please go to – http://kriesi.at/documentation/enfold/videos/ and check out “Intro to the Advanced Layout Editor” video to see how it works. Currently there are many more elements and new features on ALB and we are adding new ones with major updates).
Enfold is $59 on ThemeForest and comes with a 6 month support, you can extend it to a year. After purchasing Enfold, you can register to our support forum – https://kriesi.at/support/register/ and start a new thread whenever you have a question or an issue and we will gladly try to help you.
Let us know if you have any other questions! :)
Best regards,
YigitMarch 27, 2018 at 12:35 pm in reply to: Instagram widget – HTTP 200 error – images don't show #933599Hi,
I deleted your widget and added it once again, flushed cache on both plugins and it worked. Please review your website and apply the same procedure on your other sites as well :)
Cheers!
YigitMarch 27, 2018 at 12:28 pm in reply to: MultilingualPress & ENFOLD – compatible? Experiences? #933596 -
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