Hi!

Please refer to @WP Turned Up’s post above!

@WP Turned Up thanks! :)

Best regards,
Yigit

Hey LesleyJean!

I added following code to bottom of Quick CSS field in Enfold theme options > General Styling

@media only screen and (max-width: 767px) {
.responsive #top #header .main_menu .social_bookmarks { display: none !important; }
.avia-menu.av_menu_icon_beside {  border:none; }}

Please review your website

Regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

@dewitonline if you are using CSS minification, please try disabling it and if you have any custom CSS code, please check for any errors ( you can use this website – http://csslint.net/ ).

If that does not help, please start a new thread under Enfold sub forum and attach WP admin logins in private content field.

Best regards,
Yigit

Hey,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Cheers!
Yigit

Hey,

Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.

Best regards,
Yigit

Hey Jakub,

Open Sans is the default font. You can use any Google Fonts or custom fonts that support “ě,š,č,ř,ž,ý,á,í,é,ů,ú” letters :)

Regards,
Yigit

Hi,

LayerSlider is included in Enfold and it is compatible with Revolution Slider. If you would like to use Revolution Slider, after installing and activating it, you can add it to your pages using Revolution Slider element under Plugin Addition tabs of Advanced Layout Builder.

You can also check out sliders included in Advanced Layout Builder here – https://kriesi.at/themes/enfold-2017/elements/ :)

Best regards,
Yigit

Hi Rob,

Sorry for the late reply!

I modified page.php file on your child theme. I will contact our devs about it :)

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey!

I added following code to bottom of Style.css file of your child theme

div .products.columns-5 .product {
    width: 19.2%;
}

Please review your website :)

Regards,
Yigit

Hey Matt,

Thanks for contacting us!

You are currently using a very old version of the theme, 3.1.3. There must be a compatibility issue. Updating the theme to the latest version 4.2.6 would fix the issue.

However I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey Preiss!

Thanks for contacting us!

Your purchase code seems invalid. Please check out this screenshot to find your purchase to register to our support forum

After logging in, you can start new threads under Enfold sub forum :)

Cheers!
Yigit

Hi,

I deleted your widget and added it once again, flushed cache on both plugins and it worked. Please review your website and apply the same procedure on your other sites as well :)

Cheers!
Yigit

Hi,

We will keep the thread open and wait to hear from you.
If you would like us to update the theme for you, please post FTP and WP admin logins here privately :)

Best regards,
Yigit