Hey MM,

Thanks for your kind words!

Enfold and Advanced Layout Builder will continue improving and having new features and i believe eventually we will add front end editing feature as well. However it is very hard for us to tell if and when this feature will be available unfortunately :)

Best regards,
Yigit

Hi,

Sorry for the inconvenience! Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.

If that does not help, please post FTP and WP admin logins here privately so we can look into it

Cheers!
Yigit

Hey,

Could you please post FTP logins here privately as well?

Best regards,
Yigit

Hi Jolanda,

Thanks for contacting us!

Please see private content field below :)

Best regards,
Yigit

Hi,

It works but we would need FTP logins to be able to debug the issue. Could you please post them as well? :)

Best regards,
Yigit

Hi,

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey,

@commandoandy Please start a new thread under Enfold sub forum and attach FTP and WP admin logins so we can look into it. If you post them on another users’ thread, your private content will be visible to creators of the threads as well.

Cheers!
Yigit

Hey Marine,

You were using glassy transparent option for your header. I chose transparent and then added following code to bottom of Quick CSS field

.av_header_transparency .logo img {
    opacity: 0;
}

Please review your website :)

Best regards,
Yigit

Hi,

You can add your icons inside your Color Section element, choose to display them bottom aligned, remove padding from your color section and set background attachment to fixed.

Best regards,
Yigit

Hi,

Glad Ismael could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Please try flushing cache in W3 Total Cache and post WP admin logins if that does not help so we can look into it :)

Regards,
Yigit

Hi,

Thanks for contacting us!

We would like to inform you that we only provide support to our registered users.

You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.

Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com or Dropbox public folder and attach the links in your posts :)

Best regards,
Yigit

Hi Regina,

Thanks for contacting us!

If i understood correctly, you are trying to activate LayerSlider. Is that correct?
You do not receive a separate purchase code for bundled version of LayerSlider so you can skip that step. We include updated version of LayerSlider in Enfold updates.

You can register to our support forum using your purchase code – https://kriesi.at/support/register/ and start new threads under Enfold sub forum whenever you have a question or an issue :)

I hope this clarifies it!

Regards,
Yigit

Hey Martin,

Thanks for contacting us!

Yes, you can use the same license on your testing and live server :)

Let us know if you have any other questions!

Best regards,
Yigit

Hey!

@wep_management_inc Glad it is working fine now and thanks for sharing your solution :)

Best regards,
Yigit