Hi Jason!

Kriesi answered this question a few months ago. Could you please read it here – https://kriesi.at/support/topic/wordpress-gutenberg/#post-900941 and let us know if you have further questions? :)

Best regards,
Yigit

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hi,

Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.

Cheers!
Yigit

Hi,

Could you please post FTP and WP admin logins here privately so we can look into it?

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.home .avia-content-slider .slide-meta {
    display: none;
}

Best regards,
Yigit

Hi,

Thanks for contacting us!

You can always login to your ThemeForest account that you use to purchase the theme and download it whenever you like :)

I hope that helps! If you have any other questions, please let us know!

Best regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

#top #header_meta * {
    font-size: 14px;
}
.av_header_transparency #header_meta .container {
    min-height: 40px;
    padding-top: 5px!important;
}

Best regards,
Yigit

Hi,

@2funky please make sure to flush the cache. If that does not help, please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can check it

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi,

Please add following code to Quick CSS as well

#top .social_bookmarks {
    margin-top: 5px;
}

Regards,
Yigit

Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

.av-main-nav li.menu-item-has-children a {
    cursor: default;
}

Best regards,
Yigit

Hi,

Glad we could help Franck! :)
Let us know if you have any other questions or issues!

Best regards,
Yigit

Hey Marissa,

I checked your website however i could not see any extra whitespace on mobile. Could you please post a screenshot and show the changes you would like to make? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)

Best regards,
Yigit

Hi,

You are welcome!

Regards,
Yigit