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Hi,
Thanks :)
Your content is saved on your database so deleting and re-uploading theme would not make any changes on your content. If you would like us to look into it, please post FTP and WP admin logins here privately.
Best regards,
YigitHi Lilo,
It works fine on my end!
Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh :)Regards,
YigitHey Els!
Have you tried removing wp-content/themes/enfold folder and re-uploading it via FTP? If not, could you please try to make sure all files are updated – http://kriesi.at/documentation/enfold/updating-your-theme-files/ ?
Best regards,
YigitHi Claudia,
Glad you figured it out! Sorry that you are disappointed. Hopefully that will not be the case next time you reach out to us :)
Let us know if you have any other questions or issues!
Best regards,
YigitHi,
I installed Enfold with child theme via FTP and activated it. Please review your website. We will report the issue to our devs :)
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi,
Could you please post WP admin logins as well so after installing we can activate Enfold to test it? :)
Best regards,
YigitHey,
Please post FTP and WP admin logins here privately so we can install and look into it for you.
Best regards,
YigitHey,
Please edit your image element and go to Caption tab and make sure you enabled copyright info

Here is how it should appear on front end

Regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHey,
Please go to enfold/js/avia-snippet-cookieconsent.js file in Appearance > Editor and find
date.setTime(date.getTime()+(CookieDays*24*60*60*1000));and change it to following
date.setTime(date.getTime()+(30 * 60 * 1000));That would reset after every 30 minutes.
Best regards,
YigitHi,
I installed Enfold with child theme and activate it. Please review your website :)
Best regards,
YigitHi,
We will release an update soon for GDRP compliance. In the meantime, if you have not check out this post – https://kriesi.at/archives/enfold-4-3-performance-update, please do so :)
Best regards,
YigitHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitHi,
Thanks for contacting us!
Yes, Enfold is fully compatible with WPML :)
You can check out this post to translate your content – https://kriesi.at/documentation/enfold/how-to-translate-pages-built-with-enfold-using-wpml/Let us know if you have any other questions :)
Regards,
YigitHi Ed,
Thanks for contacting us!
Please see private content field below :)
Regards!
YigitHey,
Please update Enfold to the latest version 4.3 – http://kriesi.at/documentation/enfold/updating-your-theme-files/. We have added copyright field to image element. You can read more about new version in here – https://kriesi.at/archives/enfold-4-3-performance-update
Best regards,
YigitHey Nick,
Please find following code
#top.woocommerce-cart .entry-content .woocommerce .cart-collaterals { position: absolute; right: 0; bottom: 107px; }and change it to following
#top.woocommerce-cart .entry-content .woocommerce .cart-collaterals { position: absolute; right: 0; }and check if that helps. If it does not, please create a temporary admin login for us, add example products to cart and post logins here privately.
Best regards,
YigitHi,
I changed the code to following one
.av-timeline-nav { display: none; }Custom CSS class is not being applied. We will report it to our devs as well :)
Best regards,
YigitHi,
Due to our agreement with Envato/ThemeForest, we are not allowed to sell themes directly. Enfold is exclusively sold on https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi
Could you please post a screenshot of the error so we can try to figure it out the reason? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.
We are going to need FTP and WP admin logins :)
Best regards,
YigitHi,
Please try changing the code to following one
.my-custom-class .av-timeline-nav { display: none; }and if that does not work either, please post WP admin logins here privately so we can look into it :)
Best regards,
YigitHi,
Please go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your element and give it a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS field in Enfold theme options > General Styling tab
.av-partner-fake-img { background-size: contain; background-position: 50% 50%; } .your-custom-class .av-partner-fake-img { padding-bottom: 50%!important; }and adjust “padding-bottom” value for each element separately.
We will add an option to display the element like it was in previous versions in near future :)Best regards,
YigitHey Dieter,
Please go to Enfold theme options > Layout Builder and check “Show element options for developers” and then edit your element and give it a custom CSS class (“my-custom-class” in example below) and then add following code to Quick CSS field in Enfold theme options > General Styling tab
.my-custom-class .av-timeline-nav { display: none; }Best regards,
YigitHi Sascha,
I am afraid no. Let us know if you have any other questions!
Regards,
YigitHi Katie,
Replied to your thread – https://kriesi.at/support/topic/enfold-theme-has-expired-link/. Let us continue there :)
Best regards,
YigitHi Katie,
I am not really sure why you are experience such issue but really sorry about that. Have you informed ThemeForest/Envato team about the issue?
Since this is time sensitive, if you decide not to get a refund for the license, we can install the theme for you :)
Please do inform ThemeForest/Envato team about the issue.
Cheers!
Yigit -
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