Hi Lyse,

I registered using “testing” name and it worked. Could you please elaborate on the issue?

Best regards,
Yigit

Hi,

Sorry for the late reply.

Enfold 4.4 currently works fine on PHP 5.6.31-4. Could you please switch it to PHP 7 so we can see the issue?

Best regards,
Yigit

Hi,

Sorry for the late reply!

I changed following custom CSS code

/* weißen Bereich auf Startseite am Desktop nach links rücken */
@media only screen and (min-width: 1000px) {
#top div .no_margin {
margin-left: -17%;
height: 100%;
}}

to following

/* weißen Bereich auf Startseite am Desktop nach links rücken */
@media only screen and (min-width: 1000px) {
#top div .custom-left {
margin-left: -17%;
height: 100%;
}}

then i enabled Custom CSS field for ALB elements – https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#turn-on-custom-css-class-field-for-all-alb-elements and gave “custom-left” class to your left aligned column on homepage.

Please review your website :)

Best regards,
Yigit

• This reply was modified 6 years, 11 months ago by Yigit.

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Yigit

Hi,

Could you please post a link to your website and a screenshot showing the changes you would like to make so we can make sure we are on the same page? :)
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

Cheers!
Yigit

Hi,

Please update Enfold to the latest version 4.4 – https://kriesi.at/archives/enfold-4-4-and-the-gdpr-general-data-protection-regulation. Font uploader feature was added to the theme :)

Regards,
Yigit

Hi Sandra,

Thanks for contacting us!

You can check out our themes and their prices here – https://kriesi.at/theme-overview.
Each domain requires a new license however you can use the same license on your staging and production site.

I hope that helps! If you have any other questions, please let us know :)

Cheers!
Yigit

P.S.: If you would like to receive replies in German, please let us know so our German speaking moderators can help :)

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hi John,

Thanks for contacting us!

Could you please try updating the theme via FTP and overwrite all files – https://kriesi.at/documentation/enfold/how-to-install-enfold?

Also, please post your purchase code in private content field so we can reset your forum account :)

Cheers!
Yigit

Merhabalar :)

Thanks for contacting us!

You can download pre-built child theme here – http://kriesi.at/documentation/enfold/how-to-install-enfold

If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

Cheers!
Yigit

Hey,

Are you using WPML? If you are, you can simply change Enfold theme options and insert different cookie consent.
If you are not using WPML, you could try referring to this post – https://kriesi.at/support/topic/how-to-translate-cookie-consent-message/#post-945946

Cheers!
Yigit

Hi,

Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.

Best regards,
Yigit

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit

Hey,

Please refer to this post – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#why-child-theme and download pre-built child theme from there :)

Best regards,
Yigit

Hi,

You are currently using PHP 5.3.29 on your server. Could you please contact your hosting provider and ask them to upgrade to PHP 7.x?

Best regards,
Yigit