Forum Replies Created
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Hi,
Please go to Enfold theme options > Advanced Styling and edit “Main Menu sublevel Links” and check “Apply only to mouse hover state” then delete background color field and set font color as needed.
Regards,
YigitHey Jasmer,
Please change following code
.header-scrolled .phone-info span { color: #8f8c8f !important; }to following one
.header-scrolled .phone-info * { color: #8f8c8f !important; }Best regards,
YigitJune 27, 2018 at 9:59 pm in reply to: Trying to force the mobile menu for screen size less than 1250px #978575Hi,
Please refer to this post – https://kriesi.at/documentation/enfold/menu/#activate-burger-menu-for-higher-resolution
Regards,
YigitHey @astdigital,
I think it looks really nice. Personally, i would consider choosing “Unstick topbar” in Enfold theme options > Header > Header Behaviour to decrease the height header covers when scrolled down :)
Regards,
YigitHi Radner,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
YigitHey hardyfinch,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitHi,
Please refer to this post – https://kriesi.at/documentation/enfold/menu/#activate-burger-menu-for-higher-resolution
Best regards,
YigitHey!
I de-activated and then re-activated all of your plugins one by one and flushed cache. It seems to be working fine on my end at the moment. Please review your website.
Best regards,
YigitHi,
I could not reproduce the issue on my local installation. Could you please share more details?
Since we have not received such reports recently, it might be that files were not updated correctly.Best regards,
YigitJune 27, 2018 at 2:04 pm in reply to: sticky subnavmenu has space to the top (but shouldn't) #978419Hey nautrino,
This is because you are using sticky header but it is not sticky on mobile and that is causing that white space. Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:
CSS Snippet:
@media only screen and (max-width: 990px) { .responsive.html_mobile_menu_tablet #top #wrap_all #header { position: fixed!important; }}We will report the issue to our devs
Best regards,
YigitHi,
Could you please post FTP and WP admin logins here privately so we can look into it?
Best regards,
YigitHi,
Could you please share login credentials in private content field so we can check on our end?
Cheers!
YigitHi,
Could you please try de-activating all active plugins and check if that helps?
Regards,
YigitHey Oscar,
I edited your past posts and deleted your domain from them. Let us know if there is anything we can do to help :)
Cheers!
YigitHi,
FTP logins did not work for me. Could you please register to our support forum – https://kriesi.at/support/register/, login and post correct FTP logins?
Regards,
YigitHi,
Please use the code as following
add_action( 'ava_after_main_container', 'ava_after_main_container_mod', 10 ); function ava_after_main_container_mod() { if( !is_single() ) return; $output = ''; $output .= do_shortcode(" [av_section min_height='custom' min_height_px='100px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' custom_arrow_bg='' id='bback' color='main_color' background='bg_color' custom_bg='#32a5d2' background_gradient_color1='' background_gradient_color2='' background_gradient_direction='vertical' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0' av_uid='av-32zbqxs' custom_class=''] [av_textblock wrapper_element='' wrapper_element_attributes='' av_uid='av-2gpcv34' custom_class=''] [av_sidebar widget_area='HAMBURGUER' av_uid='av-bm8mys'] <div class='centrotitulo'>[page_title]</div> [/av_textblock] [/av_section] [av_hr class='invisible' height='100' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' custom_class='ajuste-espaco' admin_preview_bg='' av_uid='av-1ofdwyo'] "); echo $output; }Best regards,
YigitHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi Marc,
It seems like you are declaring avia_include_shortcode_template twice in functions.php file, once in line 18 and other in line 36. Please go to /wp-content/themes/enfold-child/functions.php file and delete either one.
Regards,
YigitHi Attila,
Thanks for contacting us!
Normally, each domain requires a separate license however in your case, you can use a single regular license :)
Let us know if you have any other questions!
Regards,
YigitHi,
You are welcome! There should not be any left :)
If there is anything we can do to help, please let us know!Best regards,
YigitJune 26, 2018 at 12:00 pm in reply to: Website not in HTTPS because of an image from http://test.kriesi.at #977881Hi,
Glad @Guenni007 could help! Thanks @Guenni007:)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)Best regards,
YigitHi Edu,
I checked your website from Lithuania where i am located and images loaded fine on my end. Attached a screenshot in private content field.
We have not received such report from our users therefore i am thinking issue might be related to your clients setup.Best regards,
YigitHi,
Could you please post a link to your page so we can inspect it and provide an accurate solution? :)
Regards,
YigitHey Stefan,
Could you please elaborate on the changes you would like to make?
Please enable debug mode by adding the code provided in this link to your functions.php file which can be accessed from Appearance > Editor
This lets you view the shortcode for all the page elements. Then you can copy any shortcodes and use them inside other other elements.
Best regards,
YigitHi,
Yes, with this solution, you would need to apply it on each page. With some customization it would be possible without duplicating element on each page but it seems like you already went with owl slider :)
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)
Best regards,
YigitHey,
Replied to your thread here – https://kriesi.at/support/topic/already-purchased-theme/. Let us continue there :)
Best regards,
YigitJune 25, 2018 at 9:15 pm in reply to: Menu sub-text not showing on Desktop. Okay on mobile – Enfold Gym theme #977649Hi,
Could you please share the password to see the pages as well?
Best regards,
YigitJune 25, 2018 at 7:42 pm in reply to: Website not in HTTPS because of an image from http://test.kriesi.at #977608Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
Yigit -
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