Forum Replies Created
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AuthorPosts
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March 19, 2019 at 8:06 pm in reply to: Sticky header on mobile padding with menu not working #1080498
Hey denovellis,
Seems to look fine on my end.
Could you please attach some screenshots of the issue?
Best regards,
VictoriaHey Dotplusgeert,
You can update Enfold to the latest version (Enfold 4.5.5), it has the Layer Slider update.
If you need further assistance please let us know.
Best regards,
VictoriaHi jasonswain,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaHi Tobi,
Can you please check server log for error?
Best regards,
VictoriaHi pinxe,
Glad we could help :)
If you need further assistance please let us know.
Best regards,
VictoriaHi Artem,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaMarch 19, 2019 at 7:57 pm in reply to: Avia Builder not available for users with redactor role #1080487Hey oogopslag,
Please refer to a solution posted here
If you need further assistance please let us know.
Best regards,
VictoriaHey AWZ,
Which version on Enfold are you on now?
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaMarch 19, 2019 at 7:52 pm in reply to: Single Product Site: «Zusätzliche Informationen» not for mobile optimized #1080485Hi marco_b,
Glad we could help :)
If you need further assistance please let us know.
Best regards,
VictoriaHi CADCOM,
You need to give different data-groups to different galleries in this case.
If you need further assistance please let us know.
Best regards,
VictoriaHi Ccommunity,
As of today, the latest version is 4.5.5. LayerSlider does not work with Gutenberg activated and WordPress 5.1 runs with Gutenberg.
Best regards,
VictoriaMarch 19, 2019 at 7:47 pm in reply to: Divider Lines/Borders between Mobile Burger Menu Links #1080481Hey Apachee,
Could you please give us a link to your website, we need more context to be able to help you.
Could you please attach a mockup of what you’re trying to achieve?
Best regards,
VictoriaHey markship,
Please try updating to Enfold 4.5.5 and see if the issue persists.
Best regards,
VictoriaHey Krzysztof,
Can you disable caching and minification for now?
Best regards,
VictoriaHey tammiviestinta,
I am seeing the banner on the overview page and not on product pages. It seems to show up on the category pages too. Is it not how you want it?
Could you please attach some screenshots of the issue?
Best regards,
VictoriaHi MarcavandenBroek,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaHi yampieters,
Well, with this code that hides the overlay, then the title text shows up.
.page-id-2 .avia_transform a .image-overlay { display: none !important; }If you need further assistance please let us know.
Best regards,
VictoriaHi Sandra,
Here are some links for you
https://www.wpbeginner.com/glossary/php/Please check your log for the error. Here is how to find it:
Best regards,
VictoriaMarch 19, 2019 at 9:02 am in reply to: Blog Text Position without showing the blogpost image #1080261Hi compgen_mailwurm,
https://imgur.com/a/3fDXq61 I am not seeing the issue. Can you please attach a screenshot of the issue?
Best regards,
VictoriaHi Anj27,
Please try the following css:
@media only screen and (max-width: 767px) { #top .title_container .main-title, #top #wrap_all .alternate_color.title_container .main-title { top: 0 !important; min-height: 30px; line-height: 1em; margin-bottom: 15px; } }Best regards,
VictoriaHi Maskenzauber,
Best regards,
VictoriaHey sdigit,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHi sugadaddy,
Which screens size is it happening at? I cannot reproduce.
Best regards,
VictoriaHi crtdude,
The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.
Please perform the below steps to clear the browser cache:
1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
VictoriaMarch 19, 2019 at 8:46 am in reply to: Main Menu sublevel Links very small on mobile and tablet #1080253Hey khoyles,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
VictoriaMarch 19, 2019 at 8:41 am in reply to: I updated enfold now I'm getting an error with child theme #1080249Hi Digital_Briefcase,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
VictoriaHi MarcavandenBroek,
Best regards,
VictoriaHi creatiffco,
Thank you. Have you tried the solution posted here?
And the code from the prev reply should be added around line 18 in functions.php. Even better it has to be in the child theme.
Best regards,
VictoriaHi nomore007,
Best regards,
VictoriaMarch 19, 2019 at 8:07 am in reply to: Possible bug; first entry in masonry posts displays 7px padding #1080239Hi MORTULGAAH,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
Victoria -
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