Forum Replies Created
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AuthorPosts
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Hi Stefan,
Best regards,
VictoriaHey FayeMcC,
Please have a look at these threads
Best regards,
VictoriaHey ilsymo,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaApril 4, 2019 at 7:29 am in reply to: AVIA layout builder errors – How to disable & completely prevent from loading? #1086804Hi Andrew,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHi Guenda,
Can you please make a separate account for us, switch it to Enfold and have the Avia Layout builder debug enabled.
Here is how to do it
Best regards,
VictoriaHey earth2mac,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHi endregan,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
VictoriaHi mwi2000de,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaApril 3, 2019 at 6:43 pm in reply to: How to set up single portfolio: 2/3 slider like in demo panel on your site #1086649Hey tonyiatridis,
It is a portfolio grid with these settings

https://cl.ly/85b71c01ef35 The accordion is added with the shortcode to the preview text to the gallery of the single portfolio item.
Best regards,
VictoriaHi Nick,
How are you adding that image there?
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi Lara,
You can try putting the icons and text in the 2/4 container with the text. The css solution with negative margin might not be nice.
Best regards,
VictoriaApril 3, 2019 at 6:31 pm in reply to: Styling Header Main Menu Breaks Image Animations, Counters and Rollovers #1086645Hi hunter_ncmed,
Could you please attach some screenshots of the issue? The credentials did not work, I tried a few times.
Best regards,
VictoriaApril 3, 2019 at 6:24 pm in reply to: Google Maps not loading but API/google account setup is correct #1086644Hey 1lizcollins,
You have the header.php and the helper-main-menu in your child theme. Did you have them updated with the fresh version from the parent theme?
Best regards,
VictoriaHi babettegcc,
You need to put the image in the text widget and add that widget to the header. And then we can adjust it for you.
Best regards,
VictoriaHi Niky67,
Please refer to a solution posted here
https://kriesi.at/support/topic/icon-list-element-issue/Best regards,
VictoriaHi Justin,
Please try using this css:
#tab-description h2 { display: none; }Best regards,
VictoriaApril 3, 2019 at 7:56 am in reply to: Difference of displaying self-hosted videos in post and page #1086411Hi Webkosmonaut,
Can you please disable caching for now?
Best regards,
VictoriaHi multimood,
Please refer to solutions posted here
https://kriesi.at/support/topic/remove-sidebar-on-product-page/#post-782964Best regards,
VictoriaApril 3, 2019 at 7:44 am in reply to: Enfold Contact Form, Form Element: Select Element, Multiple Answers #1086402Hi graphicbull,
We cannot really see the screenshot. Can you please upload it to a service like Dropbox and give us the link here.
Best regards,
Victoria-
This reply was modified 6 years ago by
Victoria.
Hi EceSTaLI,
Please try using the following css:
@media only screen and (max-width: 479px) { .responsive .logo img { width: 80%; } }Best regards,
VictoriaHi jaimemerz,
It is working in FF and Chrome on a Linux machine. Will need to check on a Mac later.
Best regards,
VictoriaHi sabrinayelen,
The website is not loading on my end. Are you blocking locations?
Best regards,
VictoriaHi vinayb,
We need to see the actual css and html to be able to propose a solution for you. Please get back to us when you get the website to some testing server.
Best regards,
VictoriaHey zimbo,
You can delete all the files in the dynamic_avia directory, there will be another file generated there, which contains the settings from the theme options.
If you need further assistance please let us know.
Best regards,
VictoriaHi Chris,
Glad we could help :)
If you need further assistance please let us know.
Best regards,
VictoriaHey fabiotsuzuki,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi CenturyAC,
Best regards,
VictoriaHey mrjohnson2,
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
.html_elegant-blog .avia-content-slider .slide-meta { border: none; margin-top: 0; }If you need further assistance please let us know.
Best regards,
VictoriaHey jonrouse,
Yes, it seems to be possible. We’ll need to see the actual html to be able to provide a more detailed answer for you.
Best regards,
VictoriaHi doboon,
Glad we could help :)
If you need further assistance please let us know.
Best regards,
Victoria -
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