Hey Samuel,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria

Hi lle-it,

You’re running a very old version of the theme you might want to update it. And it is better to add the event listener in Javascript than to use this code that gets stipped out.

Best regards,
Victoria

Hi Thorsten,

Please have a look at the solution here
https://kriesi.at/support/topic/icon-list-element-issue/

Best regards,
Victoria

Hey Stefano,

Please use the following css

@media only screen and (max-width:767px){
  #full_slider_1, 
  #full_slider_1 .av_slideshow_full.avia-slideshow,
  #full_slider_1  .avia-slideshow-inner,
  #full_slider_1 .avia-slideshow li,
  #full_slider_1 .avia-slideshow li img {
    min-height: 240px;

  }
  #full_slider_1 .avia-slideshow li img {
    width: 200% !important;
    max-width: auto;
  }
   .html_header_transparency #top .avia-builder-el-0 .slideshow_caption {
      padding-top: 0px;
  }
}

Best regards,
Victoria

Hi bemodesign,

Please have a look at this thread

Best regards,
Victoria

Hi fw100,

Can you please share the link to your website?

Best regards,
Victoria

Hey itsupport24,

1 Please check the Woocommerce docs for the solution

2 Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

Hi hunter_ncmed,

The prompt did not let me in again. And I do not see the WordPress credentials. We cannot check anything without logging in.

Best regards,
Victoria

Hey Daniel,

Which addresses are you talking about?

Could you please attach some screenshots of the issue?

Best regards,
Victoria

Hi Mélanie,

Please have a look at this thread

Best regards,
Victoria

Hey buscofen89,

You can add the custom widget area to the header, add text images to the text widget and assign the widget to the header area.

Here is a thread about it
https://kriesi.at/support/topic/adding-a-widget-area-to-the-header-6/

Best regards,
Victoria

Hey tma8,

We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid it’s out of the scope of our support.

If that’s something you really need you can always try to hire a developer for the task :)

Best regards,
Victoria

Hi Shawnlimws,

Can you disable caching and minification for now?

Best regards,
Victoria

Hey Carolin,

Here is what I am seeing https://cl.ly/75b93fd30cb1

What is not working for you?

Best regards,
Victoria

Hey Arrastia,

Please try the following css:

@media only screen and (min-width: 480px)  and (max-width: 767px) {
  #av_section_1 {
    background-size: contain !important;
  }
    #av_section_1  .hr.hr-invisible.avia-builder-el-2 {
      height: auto !important;
      min-height: 350px;
  }
}
@media only screen and (max-width: 479px) {
  #av_section_1 {
    background-size: contain !important;
  }
  #av_section_1  .hr.hr-invisible.avia-builder-el-2 {
    height: auto !important;
  }
}

Best regards,
Victoria