You searched for - Support | Kriesi.at - Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 10,591 through 10,620 (of 38,331 total)

← 1 2 3 … 353 354 355 … 1,276 1,277 1,278 →

Author

Posts
January 14, 2020 at 6:21 pm in reply to: Theme update not showing up #1173540

Victoria
Inactive Moderator

Hey runekjensen,

Please try the following plugin to clear WordPress transients: https://wordpress.org/plugins/transients-manager/

If it does not work, please do the manual update via the FTP.

Best regards,
Victoria

January 14, 2020 at 6:09 pm in reply to: Maximum container width not working #1173523

Victoria
Inactive Moderator

Hey David,

Could you please attach some screenshots of the issue?

I am seeing some difference in text section sizes and fonts but not the container size issue. Is this what the issue is?

Best regards,
Victoria

January 14, 2020 at 6:06 pm in reply to: Append child pages to Mega Menú main items #1173521

Victoria
Inactive Moderator

Hey ergates,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

January 14, 2020 at 6:05 pm in reply to: Video widget not loading on just one page #1173519

Victoria
Inactive Moderator

Hey Mary,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 14, 2020 at 5:58 pm in reply to: Cookies Setting #1173513

Victoria
Inactive Moderator

Hey mwitsolutions,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

January 14, 2020 at 5:57 pm in reply to: Instagram widget error return invalid data #1173512

Victoria
Inactive Moderator

Hi peterolle,

Please update to the 4.7.1 and let us know if the issue persists.

Best regards,
Victoria

January 14, 2020 at 5:56 pm in reply to: Make the header disappear when we scroll down #1173510

Victoria
Inactive Moderator

Hey alexoua,

You have the opposite behavior enabled, can you please disable it and we can try to do the way you need it.

Best regards,
Victoria

January 14, 2020 at 5:53 pm in reply to: cookies and ipad, iphone Safari #1173508

Victoria
Inactive Moderator

Hey spitsdesign,

Please update the theme to the latest (4.7.1) and see if the issue persists.

Best regards,
Victoria

January 14, 2020 at 5:52 pm in reply to: GDPR/Mailchimp #1173505

Victoria
Inactive Moderator

Hi Jack86,

Glad we could help :) You can try reducing the box via the css. It kind of has to be visible and users get to dismiss it when they see it.

If you need further assistance please let us know.
Best regards,
Victoria

January 14, 2020 at 5:50 pm in reply to: How disable controls and progress bar on Video Background in Color Section #1173501

Victoria
Inactive Moderator

Hi codilime_com,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 14, 2020 at 5:49 pm in reply to: Add direct link to an image in lightbox #1173500

Victoria
Inactive Moderator

Hi enzowillemstad,

No, not out of the box. It will require additional coding.

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

January 14, 2020 at 5:47 pm in reply to: Icons not showing with WP 5.3.1 update #1173496

Victoria
Inactive Moderator

Hey hasbeat,

The issue has been solved in the latest version of Enfold. Please update the theme to 4.7.1.

Best regards,
Victoria

January 14, 2020 at 5:46 pm in reply to: Mason Gallery columns Not Autosizing to Screen size #1173493

Victoria
Inactive Moderator

Hey lobstahhhhhhh,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

January 14, 2020 at 5:44 pm in reply to: Blog posts with masonry view: Category-colors and category #1173490

Victoria
Inactive Moderator

Hi bzumoberhaus,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

January 14, 2020 at 5:40 pm in reply to: Image quality in Masonry gallery (Shortpixel & Simple Image Sizes) #1173485

Victoria
Inactive Moderator

Hey TOM,

You need to disable WordPress decreasing the image quality and reupload the images again to the website.

Here are some links for you:
https://www.wpbeginner.com/wp-tutorials/how-to-increase-or-decrease-wordpress-jpeg-image-compression/

4 Key WordPress Image Optimization Tips

Best regards,
Victoria

January 14, 2020 at 5:35 pm in reply to: Previous/Next Portfolio post buttons #1173479

Victoria
Inactive Moderator

Hi domchocolate,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 14, 2020 at 5:32 pm in reply to: Avia builder – Blog posts – Shortcodes in title not parsed #1173473

Victoria
Inactive Moderator

Hey Tom,

Please have a look at the following snippet here:
https://github.com/KriesiMedia/enfold-library/blob/master/tricks/Enfold/shortcodes/add-shortcodes-to-title.php

Shortcodes in titles

If you need further assistance please let us know.
Best regards,
Victoria

January 14, 2020 at 5:26 pm in reply to: Main Menu Sidebar don't show in mobile menu #1173465

Victoria
Inactive Moderator

Hi tdutkowski,

Could you please attach some screenshots of the issue?

The new update is available now, please update the theme to the latest.

Best regards,
Victoria

January 14, 2020 at 5:20 pm in reply to: Add new Instagram icon #1173459

Victoria
Inactive Moderator

Hi tremblayly,

The new update is available now, please update and let us know if the issue persists.

Best regards,
Victoria

January 13, 2020 at 4:12 pm in reply to: Images not showing #1172853

Victoria
Inactive Moderator

Hi jadkins77,

Please disable the image lazy loading and see if the issue persists.

Best regards,
Victoria

January 13, 2020 at 4:08 pm in reply to: Disable creation of multiple file resoltuions on media upload #1172851

Victoria
Inactive Moderator

Hi Michael,

In addition to Guenni007’s comment, please have a look at the following threads:

Disabling multiple image sizes generation – is it detrimental to Enfold?

Please Stop Enfold Generating So Many Images Sizes for Every Image

If you need further assistance please let us know.
Best regards,
Victoria

January 13, 2020 at 4:06 pm in reply to: Multiple images being generated #1172848

Victoria
Inactive Moderator

Hi peterolle,

Please have a look at the following threads:

Disabling multiple image sizes generation – is it detrimental to Enfold?

Please Stop Enfold Generating So Many Images Sizes for Every Image

If you need further assistance please let us know.

Best regards,
Victoria

January 13, 2020 at 4:04 pm in reply to: Recent post picture blurring #1172845

Victoria
Inactive Moderator

Hey marcoabis81,

Well, the thumbs used are 80x80px and so they should look ok, maybe you can set the thumbs size in the widget settings?

Best regards,
Victoria

January 13, 2020 at 3:53 pm in reply to: Portfolio Sorting Problem ! #1172830

Victoria
Inactive Moderator

Hey Mohamad,

This is the way this filtering works. First, the number of items are loaded and their categories are used to generate the filters when you load more, the new categories are shown if items of that category appear.

Best regards,
Victoria

January 13, 2020 at 3:50 pm in reply to: Display Category Description above products (ENFOLD) #1172828

Victoria
Inactive Moderator

Hey waveseven,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 13, 2020 at 3:46 pm in reply to: Due to predefined Revolution Slider Height the site bugs #1172826

Victoria
Inactive Moderator

Hi Philipp,

Please have a look at the following thread:

Slider Revolution Doesnt Display

If you need further assistance please let us know.

Best regards,
Victoria

January 13, 2020 at 3:41 pm in reply to: How disable controls and progress bar on Video Background in Color Section #1172825

Victoria
Inactive Moderator

Hey codilime_com,

I am not seeing any controls in Chrome on a Mac and in Safari they disappear after a few seconds. They should be off by default. Which version of Enfold are you running?

Best regards,
Victoria

January 13, 2020 at 3:37 pm in reply to: Mobile page layout problems #1172822
Victoria
Inactive Moderator
Hi cristinagrafik,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 479px) {
    .responsive .logo img {
        width: 65%;
        margin-top: 13px;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
January 13, 2020 at 3:31 pm in reply to: WooCommerce product variant price is not displayed #1172821

Victoria
Inactive Moderator

Hey Nordic_Custom_Made,

Which version of Enfold are you running?

Best regards,
Victoria

January 9, 2020 at 10:48 pm in reply to: Products tabs #1172007

Victoria
Inactive Moderator

Hey brunet77,

Please have a look at the following thread:
https://kriesi.at/support/topic/woocommerce-3-8-product-tabs-styling-error/

If you need further assistance please let us know.

Best regards,
Victoria
Author

Posts

Viewing 30 posts - 10,591 through 10,620 (of 38,331 total)

← 1 2 3 … 353 354 355 … 1,276 1,277 1,278 →