Forum Replies Created
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AuthorPosts
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February 29, 2020 at 8:07 pm in reply to: Pop Up with Mailchimp Element and other Enfold Shortcodes #1189053
Hey Mike,
Can you show us what you’ve got so far?
Best regards,
VictoriaFebruary 29, 2020 at 8:07 pm in reply to: Contact Form wrong header title and no return email to subscriber #1189052Hi Dave,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
VictoriaFebruary 28, 2020 at 11:21 pm in reply to: No option in child theme to set up modal cookie consent message #1188954Hey CJB,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi TenMediaNL,
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
@media only screen and (max-width: 1024px) { #top #header .main_menu { width: 10vw; left: auto; transform: none; right: 0; } }If you need further assistance please let us know.
Best regards,
VictoriaFebruary 28, 2020 at 11:11 pm in reply to: Nav menu disappears below 1271px wide. Hamburger not visible at all #1188952Hi Truman,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaFebruary 28, 2020 at 11:10 pm in reply to: Page crashed after update, functions not working anymore, footer damaged #1188951Hi enricobaumgart,
What is the error that you’re getting?
Best regards,
VictoriaHi makni1,
I have a dynamic IP and so I cannot really give it to . I tried the VPN and the website did not load either. Please wait till Rikard or another colleague replies.
Best regards,
VictoriaHi keaton2,
We would like to apologize for the delay. We normally respond within 24 hours.
Yes, this kind of functionality is added by a SEO plugin or custom coding.
Glad you got it figured out.
If you need further assistance please let us know.
Best regards,
VictoriaHey Luis Levano,
Please do not post duplicate threads.
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VictoriaFebruary 28, 2020 at 11:01 pm in reply to: Social media icons appearance on computer & mobile #1188947Hi swisstraveler,
Yes, I meant password and user, but we cannot provide a phone number. Is there another way to authorize our access?
Best regards,
VictoriaHi mfuji,
It is not the css and so it cannot be added in the Custom css. You need to update the theme, add the child theme and then add the code in the child theme.
Here are the docs for you:
Best regards,
VictoriaHi charlotteraboff,
Images quality is reduced by WordPress unless you add this code to the functions.php file and reupload the images:
add_filter('jpeg_quality', function($arg){return 100;});https://www.wpbeginner.com/wp-tutorials/how-to-increase-or-decrease-wordpress-jpeg-image-compression/
Here are some of the common causes of blurry images:— You upload a blurry image — it happens to all of us. It might’ve been an image that appeared nice on your mobile device, but it lost its beauty on desktop screens.
WordPress resizes the image — sometimes the images are resized in order to suit performance. That decreases their quality too. — Also, WordPress 4.4 has introduced a feature called Responsive Images. This favors performance for mobile devices and here’s nothing to worry about.Next, we suggest you a set of solid and easy-to-implement solutions:
—Increase WordPress’s default JPEG image compression limit.
— Resize the default thumbnail size and regenerate them using a plugin like Simple Image Sizes.
–Alter the sharpness of resized images.
–Regardless of the file format, use the RGB (screen) color space. The CMYK color space is only used in print media.Best regards,
Victoria-
This reply was modified 5 years, 1 month ago by
Victoria.
Hi prana_aok,
Best regards,
VictoriaHi jleland,
https://share.getcloudapp.com/rRu6lDDD WordPress is telling you that you need to update php to php7+ and then switch to the Classic editor in the Theme options and see if the issue persists.

Best regards,
VictoriaHey Eugeniadms,
https://share.getcloudapp.com/nOuNe7K4 You have inline styles added there, please remove.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
#header_meta .phone-info { width: 50vw; margin: 0 auto; float: none; }If you need further assistance please let us know.
Best regards,
VictoriaFebruary 28, 2020 at 10:31 pm in reply to: Woocommerce Lagerbestand wird auf Iphone nicht angezeigt #1188933Hi marvm6,
Thank you.
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
VictoriaHey carlrobinson,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi Empiread,
This path does not even have WordPress in it.
Please start a separate thread, describe your issue there and give us a link to your website and post credentials there.
Best regards,
VictoriaHey Daniel,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
VictoriaHey chris,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHey Luis Manuel Lévano Arévalo,
The website did not load on my end. Are you blocking locations?
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VictoriaFebruary 28, 2020 at 10:12 pm in reply to: Fullwidth easy slider – Fonts too large on mobile #1188926Hi haines1,
Please try the code like this:
@media only screen and (max-device-width : 767px) and (max-width: 767px) and (orientation : landscape) { .slideshow_align_caption h2 { font-size: 24px !important; } .avia-caption-content p { font-size: 18px !important;; } } @media only screen and (max-device-width : 767px) and (max-width: 767px) and (orientation : portrait) { .slideshow_align_caption h2 { font-size: 20px !important; } .avia-caption-content p { font-size: 14px !important; } }If you need further assistance please let us know.
Best regards,
VictoriaHi msg8891,
Please start a separate thread, describe your issue there and give us a link to your website.
Best regards,
VictoriaFebruary 28, 2020 at 10:05 pm in reply to: Featured Image is not shown in category and deactivated Meta data is still shown #1188924Hi znello,
Here is how you can change the category page layout:
https://kriesi.at/support/topic/category-archive-page-change-layout-to-show-excerpt/#post-459206If you need further assistance please let us know.
Best regards,
VictoriaHey topnetat,
Could you please attach a mockup of what you’re trying to achieve?
Do you need to have the hover effect over the excerpt?
Best regards,
VictoriaHi studiono,
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
#top #wrap_all .slideshow_caption { width: 100vw; }If you need further assistance please let us know.
Best regards,
VictoriaFebruary 28, 2020 at 9:59 pm in reply to: Menu item – problems after removing the reload active page function #1188921Hey grendelica,
Please remove this code and let us check without it.
Best regards,
VictoriaHey mguillou5670,
NO, not really. You might want to look for a plugin with such functionality.
If you need further assistance please let us know.
Best regards,
VictoriaHi minogig,
You can try using another SEO plugin or write to the Yoast support about the issue.
Best regards,
VictoriaHey brandsensations,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
Victoria -
This reply was modified 5 years, 1 month ago by
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