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December 8, 2020 at 5:04 am in reply to: "Color Section" moved sidebar down ? #1265675

Rikard
Keymaster

Hey solf,

That is not possible unfortunately, since the Color Section is a full width element. Please use 1/1 element instead, for example.

Best regards,
Rikard

December 8, 2020 at 5:01 am in reply to: Various issues with website after updating to 4.7.6.4 #1265674

Rikard
Keymaster

Hi,

Thanks for that. The SG Optimizer plugin was creating problems on your site, it doesn’t work when file compression is active in the theme under Enfold->Performance. I turned that off for you, and your site is loading as it should now. Please review it.

Best regards,
Rikard

December 8, 2020 at 4:53 am in reply to: Advanced Layout Buuilder doesn't work and 2 pages gone #1265671

Rikard
Keymaster

Hi Christina,

We all have dynamic IPs, that means they change on a regular basis, so there might not be any point to adding it. You can try with the IP in private though, but the chance is that it will have changed once you have whitelisted it.

Best regards,
Rikard

December 8, 2020 at 4:50 am in reply to: no individual font sizes in "text-block" #1265669

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. If you need further help with this @solf, then please include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

December 8, 2020 at 4:45 am in reply to: Strange password when I visit my webpage #1265668

Rikard
Keymaster

Hi,

Thanks for the update. I’m still not sure where we can see the problem you are having though? If you are working locally then please upload your site to a live server so that we can have a look at your actual site.

Best regards,
Rikard

December 8, 2020 at 4:42 am in reply to: Enfold Instagram Widget Error #1265666

Rikard
Keymaster

Hi,

Thanks for helping out @volmering :-)

Best regards,
Rikard

December 8, 2020 at 4:37 am in reply to: I've set page elements to center, but they seem to be aligning slightly left #1265664

Rikard
Keymaster

Hi,

Thanks for that, the login details are not working though:

Unknown username. Check again or try your email address.

Please check and verify.

Best regards,
Rikard

December 8, 2020 at 4:35 am in reply to: Custom Footer and Socket Section #1265663

Rikard
Keymaster

Hi Bobby,

Thanks for that. You have the option to build your layout in a page, then use that page as your custom footer under Enfold->Footer. Maybe you could try that out? If not then you will likely have to override footer.php in a child theme, and add you custom content that way.

Best regards,
Rikard

December 7, 2020 at 12:23 pm in reply to: Import didn't work! You might want to try reloading the page then try again #1265454

Rikard
Keymaster

Hi stef93500,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

December 7, 2020 at 12:22 pm in reply to: Import didn't work! You might want to try reloading the page then try again #1265453

Rikard
Keymaster

Hi Ricky,

I can’t see what is going wrong on your site unfortunately, but I’ve asked the rest of the team to have a look as well. You still might want to contact your hosting provider, as they should be in a better place than us to tell you why the server is responding with a 503 error. Please reply to this thread so that it gets added back to our support queue.

Best regards,
Rikard

December 7, 2020 at 6:20 am in reply to: Various issues with website after updating to 4.7.6.4 #1265398

Rikard
Keymaster

Hey rehbiskup,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 7, 2020 at 6:18 am in reply to: Contact form #1265397

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open for you, in case you should have any further problems.

Best regards,
Rikard

December 7, 2020 at 6:17 am in reply to: Strange password when I visit my webpage #1265396

Rikard
Keymaster

Hey Elena,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

December 7, 2020 at 6:16 am in reply to: Google Analytics november 2020 #1265394

Rikard
Keymaster

Hi,

Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 7, 2020 at 6:14 am in reply to: on the phone screen photo is too big and text font from grey in white is better #1265393

Rikard
Keymaster

Hi,

Thanks for the update. I adjusted the CSS a bit, and it’s working and applying to your site now. Please review it.

Best regards,
Rikard

December 7, 2020 at 6:08 am in reply to: Advanced Layout Buuilder doesn't work and 2 pages gone #1265392

Rikard
Keymaster

Hi Christina,

None of the moderators are located in Austria unfortunately. I tried connecting to your site using a VPN with European and American IPs, but neither worked. Could you reach out to your hosting provider to check what IP ranges are allowed please?

Best regards,
Rikard

December 7, 2020 at 5:26 am in reply to: upload of enfold theme error #1265390

Rikard
Keymaster

Hey esther1963,

You will likely have to upload the theme manually via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install. If you need help with that then please include WordPress login details in private as well, and let us know if we are allowed to create an FTP account in your cPanel, and upload the theme for you. Also please include your purchase code in private, so that we know that you own a license.

Best regards,
Rikard

December 7, 2020 at 5:05 am in reply to: Fullscreen slider, product slider, group products in home disappeared #1265385

Rikard
Keymaster

Hey Sghemon1,

We’ve seen that the SG Optimizer has clashed with other sites in the past unfortunately. If you want to keep using that plugin then please deactivate file compression under Enfold->Performance, it should start working as expected after that.

Best regards,
Rikard

December 7, 2020 at 5:03 am in reply to: Customizer cannot open childtheme. #1265384

Rikard
Keymaster

Hi Markus,

Thanks for the video and clarification. I can’t reproduce those results on my end though, please see screenshot in private for what I see when going to Appearance->Customizer when you child theme is active. Could you try using a different browser to see if that helps?

Best regards,
Rikard

December 7, 2020 at 4:57 am in reply to: Mobile responsive Problems #1265383

Rikard
Keymaster

Hi,

You can upload screenshots to a service like Google Drive, Dropbox or Imgur, then link to them here.

Best regards,
Rikard

December 7, 2020 at 4:54 am in reply to: Starting a new topic as i get no response #1265381

Rikard
Keymaster

Hi,

Thanks for the update. All refunds are handled by Themeforest/Envato, as they take care of all sales related matters for us. If they don’t reply to you, then you need to review their service, not our theme. I hope you can see the difference between the two.

About the things you claim about our theme; you are welcome to have opinions about it, but please back it up with facts. You haven’t included any facts, or proof, in your review.

Best regards,
Rikard

December 7, 2020 at 4:46 am in reply to: Andere Schriftart für Woo Commerce #1265379

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 7, 2020 at 4:46 am in reply to: Big white space on header. #1265378

Rikard
Keymaster

Hi,

Thanks for the update. The burger menu looks fine on my end, could you post a screenshot highlighting the problem please?

The scroll to top link seems to be working as it should as well, did you manage to find a solution for that?

Best regards,
Rikard

December 7, 2020 at 4:42 am in reply to: Import einer bestehenden Internetseite #1265377

Rikard
Keymaster

Hi Horst,

You are already registered on our support forum, please see details in private. Once you are logged in then you can use this link in order to open a new thread.

Best regards,
Rikard

December 6, 2020 at 7:57 am in reply to: responsive design adjustment ( photo too big and text colour changing #1265257

Rikard
Keymaster

Hi,

Thanks for the update. I’ll go ahead and close this thread for now then, please continue in your new thread.

Best regards,
Rikard

December 6, 2020 at 7:55 am in reply to: Strange character in mega menu #1265256

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007, did that answer your question @elituchy?

Best regards,
Rikard

December 6, 2020 at 7:48 am in reply to: Import didn't work! You might want to try reloading the page then try again #1265255

Rikard
Keymaster

Hi,

Thanks for that. I tried importing the theme, but the server is throwing a 503 error on the file in private. Could you try reaching out to your hosting provider to see why that is please? It might be that the max_execution_time value has to be increased, as the import usually takes at least a few minutes.

Best regards,
Rikard

December 6, 2020 at 7:38 am in reply to: Woocommerce Checkout Button not going to checkout page #1265254

Rikard
Keymaster

Hey jnightingale,

Thanks for the login details. Could you try deactivating all plugins except WooCommerce to see if that helps?

Best regards,
Rikard

December 6, 2020 at 7:34 am in reply to: Site icons have turned to empty squares #1265252

Rikard
Keymaster

Hey NativeWaters,

I can’t see any missing icons on your site, could you try loading it in an incognito or private browser window please?

Best regards,
Rikard

December 6, 2020 at 7:20 am in reply to: Easy Slider, YouTube Videos, Google Maps, Testimonials, etc not working #1265251

Rikard
Keymaster

Hey Rod,

Thanks for the login details. First of all, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please deactivate your caching plugin to see if that changes anything, we’ve seen other sites with the same problem caused by the SG Optimizer plugin. If you want to keep on running it then please deactivate file compression under Enfold->Performance.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,341 through 23,370 (of 91,855 total)

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