Hi,

Thanks for the update. We can’t see that screenshot either, since it’s not shared publicly. For reference, this is what I see on my end: https://imgur.com/a/A93YT5u

Best regards,
Rikard

Hi,

Thanks for that. I enabled debug mode and copied the shortcodes to a new page, I got the same error message when trying to paste all of the shortcode, but after removing the last code block element, then it works as expected.

I tried adding the code in question to a new page using the default WordPress editor, and the same error message appears. There is likely something wrong with the script, or it might have to be added using a function instead.

Best regards,
Rikard

• This reply was modified 4 years, 4 months ago by Rikard.

Hi,

Thanks for that, it doesn’t seem to be working though:

ERROR: Invalid Authentication Code.

Best regards,
Rikard

Hey Munford,

When you are using the Classic Editor, then elements like that will show up under the content. If you use the Block Editor, then they will be placed in the sidebar.

I’m not familiar with the plugin in question, so please try to explain the problem you are having with it a bit further. It might also be a good idea to reach out to the authors of the plugin for support.

Best regards,
Rikard

Hey Jean,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for that. The Facebook toggle is displaying fine on my end under Enfold->Blog Layout. If you still can’t see it then please try logging in with the account you sent us, or use a different browser.

Best regards,
Rikard

Hey zeitraum_,

Your front page seems to load pretty quickly according to the test in private, but it is very heavy in images, the page is almost 18mb which is too much. Please try to optimise your images a bit to see if that helps.

Best regards,
Rikard

Hey eyeqindia,

Thanks for the login details. I can’t login into your site though, it results in a 500 internal server error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at (Email address hidden if logged out) to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Best regards,
Rikard

Hey Fabrice,

It’s supposed to give you a scrollbar like you can see here: https://imgur.com/a/cYDCqWf. What exactly are you doing in order to get the results like in your screenshots?

Best regards,
Rikard

Hi MJM,

Sorry for the problem, this was introduced with WordPress 5.6, but we don’t have a solution right now unfortunately. The alternatives would be to use your main menu, as Pete suggested above, or to roll back WordPress to 5.5.3 until we have a solution.

Best regards,
Rikard

Hi,

Thanks for the update. The alternate mobile menu functionality broke under WordPress 5.6, and we haven’t found a solution for that as of yet. Could you try rolling back WordPress to 5.5.3 please? It should be working in that version.

Best regards,
Rikard

Hi Thomas,

Thanks for the update. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

Thanks for the update. If you view the menu you have selected on the page in private, you will see that it only contains one page. You need to add the pages which you want to display in the mobile menu to the actual menu you have selected to display.

Best regards,
Rikard

Hey KatrienW,

I can’t see any problems on my end, could you let us know how to reproduce it please? I can’t view the screenshot you posted, please upload it to a service like Google Drive or Dropbox, then link to it here.

If the problem is caused by third party code, then I would advise that you reach out to the authors for support.

Best regards,
Rikard

Hey Cocoa,

Please try the following in Quick CSS under Enfold->General Styling:

ul.avia_wpml_language_switch {
    position: absolute;
    left: 177px;
    top: 109px;
}

Best regards,
Rikard