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December 16, 2020 at 12:41 pm in reply to: Strange code embedded in footer #1267779

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 16, 2020 at 12:40 pm in reply to: Company logo in Feature image turns gray and white squares #1267778

Rikard
Keymaster

Hey Amanda,

Where can we see and reproduce this problem? You can upload screenshots to a service like Google Drive or Dropbox, then link to them here. Please note that this problems is very likely not theme related, you can test that by activating another theme for example. Also try to disable all plugins to see if one of them is causing the problem.

Best regards,
Rikard

December 16, 2020 at 12:37 pm in reply to: Missing "Custom Font Manager" button to imprt fonts in enfold #1267772

Rikard
Keymaster

Hi Sam,

Great, I’m glad that Jordan could help you out and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 16, 2020 at 12:35 pm in reply to: trying to update my theme to latest version, but getting issues #1267768
Rikard
Keymaster
Hi jimkaspari,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home #layerslider_1_1axwtszwevv9c {
  width: 100% !important;
  max-width: 100% !important;
}
```
You can open a new thread using this link, or clicking this button in the Enfold sub forum: https://imgur.com/a/AnoSPNb

Best regards,
Rikard
December 16, 2020 at 12:27 pm in reply to: trying to update my theme to latest version, but getting issues #1267762

Rikard
Keymaster

Hi subrakavi,

You haven’t provided us with any information on where we can see the problem you are having? If you are having problems with the updated version, then please try to restore a backup, or give us access to your site in private.

Best regards,
Rikard

December 16, 2020 at 12:17 pm in reply to: Woocommerce product page #1267758

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 16, 2020 at 12:16 pm in reply to: Button Row Button Sizes #1267756

Rikard
Keymaster

Hi jofarhat,

Your buttons look to be the same width on my end already, did you manage to find a solution?

Best regards,
Rikard

December 16, 2020 at 12:13 pm in reply to: Question about Enfold Child #1267750

Rikard
Keymaster

Hey Ruben Eg,

Sorry for the problem. I see that you are running an old version of the theme, and the update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

December 16, 2020 at 12:10 pm in reply to: LayerSlider not loading on Homepage #1267748

Rikard
Keymaster

Hey Dzammit,

Thanks for the screenshots and login details. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, and set the jQuery version to 1.12.4 in the plugin options to see if that helps.

Best regards,
Rikard

December 16, 2020 at 12:03 pm in reply to: Font colors in Gym Theme #1267745

Rikard
Keymaster

Hey Joe,

You can change the colour of the strong tag under Enfold->Advanced Styling.

Best regards,
Rikard

December 16, 2020 at 12:02 pm in reply to: Header and color section formatting question #1267744

Rikard
Keymaster

Hi,

Thanks for that. I set the header to not be transparent in the Layout menu and it’s working. Please check the Header-Sichtbarkeit und -Transparenz option in the Layout menu the next time you need to change the behaviour of the header.

Best regards,
Rikard

December 16, 2020 at 6:41 am in reply to: PHP 7.3 migration #1267699

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 16, 2020 at 6:38 am in reply to: Is it possible to have the left menu scrolling along the Homepage? #1267698
Rikard
Keymaster
Hey Richard,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_header_sidebar #top #header {
    position: fixed;
}
```
Best regards,
Rikard
December 16, 2020 at 6:37 am in reply to: Styling my contact form #1267696
Rikard
Keymaster
Hey Gary,

Please try the following in Quick CSS under Enfold->General Styling:
```
.Salesforce_contact_form input {
  background-color: #fff;
  border: 2px solid #222;
  color: #222; 
}
```
Best regards,
Rikard
December 16, 2020 at 6:28 am in reply to: Site Health issues, #1267694

Rikard
Keymaster

Hi Filipe,

Thanks for that. I see that same listing in site health on your site, but Enfold is not responsible for that. My guess is that it’s your security plugin which is disabling that, what happens if you disable the security plugin temporarily?

Best regards,
Rikard

December 16, 2020 at 6:18 am in reply to: Add new menu zone – how to do that ? #1267689

Rikard
Keymaster

Hey happyfrog,

I can see a menu already in the top right hand corner of the site you linked to, did you manage to find a solution?

Best regards,
Rikard

December 16, 2020 at 6:14 am in reply to: Page editing is not working since WordPress update #1267687

Rikard
Keymaster

Hey swissclick,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 16, 2020 at 6:09 am in reply to: height of the boxes #1267685
Rikard
Keymaster
Hey Talker77,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (min-width: 768px) {
.page-id-466 #av_section_4 .av_one_third {
    height: 600px;
    min-height: 600px;
}
}
```
Best regards,
Rikard
December 16, 2020 at 5:55 am in reply to: No updates since 2018, lost license + login #1267682

Rikard
Keymaster

Hi Johannes,

Thanks for the update. We can help you out with the update, but we will need some sort of verification that you actual own a license. I would recommend that you try contacting Envato first to see if they can help you out with that.

If you can’t get access to the account which bought your license, then I think you would have to purchase a new license. Otherwise you will have this same problem every time you want to update the theme, or need access to the theme files.

Best regards,
Rikard

December 16, 2020 at 5:49 am in reply to: General Styling links not working #1267679

Rikard
Keymaster

Hi,

Thanks for that, but I still get an error message when trying to access that URL, please see private. I’m guessing your hosting provider is blocking some IP ranges, could you find out which countries are block, or are allowed please?

Best regards,
Rikard

December 16, 2020 at 5:42 am in reply to: Modal window / Dialog #1267677

Rikard
Keymaster

Hey vincent4,

I’m not sure I understand what you mean, could you try to explain what you would like a bit further please?

Best regards,
Rikard

December 16, 2020 at 5:40 am in reply to: Settings in child-theme options panel ignored #1267676

Rikard
Keymaster

Hi Karsten,

Great, I’m glad that Ismael could help you out. We’ll keep this thread open for you if you should need any further help from us.

Best regards,
Rikard

December 16, 2020 at 5:38 am in reply to: Scroll to top much slower after WP 5.6 update #1267674

Rikard
Keymaster

Hi Jef,

Yes, that is correct. WordPress 5.6 introduced some problems which we didn’t catch during our testing unfortunately. We are working on fixing all of them for the next release of the theme though, please continue using the plugin until the next version of the theme is available.

Best regards,
Rikard

December 16, 2020 at 5:33 am in reply to: Problem with Yoast #1267671

Rikard
Keymaster

Hey sophie,

Are you using the Layout Builder to create the content in question? If so then that is as expected, since Yoast cannot read the content which is in shortcode. Note that this won’t affect your actual SEO performance.

Best regards,
Rikard

December 16, 2020 at 4:56 am in reply to: button border left right #1267660
Rikard
Keymaster
Hi,

Yes that is likely due the 85% argument, you can try to set a custom pixel value instead to see if that works better:
```
width: 150px;
```
You could also assign a different class to the button button, if you want that to look different.

Best regards,
Rikard
December 16, 2020 at 4:45 am in reply to: Starting page takes long to load #1267653

Rikard
Keymaster

Hi,

Combining files; I see that you have selected to do that already under Enfold->Performance. If you want to improve that even more then you might want to try a caching or performance plugin.

Redirect; I tried typing in your site URL without www and it loaded fine on my end using Chrome. It it’s not working on your end then please try using an incognito browser window.

Best regards,
Rikard

December 16, 2020 at 4:37 am in reply to: Woocommerce/Enfold account&privacy panel links don't work #1267651

Rikard
Keymaster

Hi Michael,

Thanks for that. I’m not sure on which page we can see this problem though? The login token works, but I can’t see the account details menu item on the site, which is present in your screenshot. Could you link directly to where we can see the actual problem please?

Best regards,
Rikard

December 16, 2020 at 4:33 am in reply to: Change phone-info text color on scroll #1267650

Rikard
Keymaster

Hi,

Great, I’m glad that Jordan could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 16, 2020 at 4:30 am in reply to: Transparent header not changing to white background when I scroll down #1267649

Rikard
Keymaster

Hey cobaltsapphire,

Thanks for the login details and sorry for the problem. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try installing this plugin, and set the jQuery version to 1.12.4 in the plugin options: https://wordpress.org/plugins/enable-jquery-migrate-helper/

Best regards,
Rikard

December 16, 2020 at 4:27 am in reply to: Google reCAPTCHA works in theme settings, but not on front end #1267646

Rikard
Keymaster

Hey Hugh,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,101 through 23,130 (of 91,855 total)

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