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Hey Constanze,
Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (max-width: 767px) { .home #av-layout-grid-1 .flex_cell.avia-full-stretch { min-height: 300px; } }Best regards,
RikardHey Nancy,
I can’t see anything loading slowly on the page you linked to, the whole page loads almost instantly on my end. How can we reproduce the results you are getting on your end?
Best regards,
RikardHi,
Thanks for the update. We can check why the site is slow for you, but we can’t always help you out with the changes which might be necessary to fix the problem. If are you getting better hosting, then I don’t think you should have any problems in the future though.
Best regards,
RikardHi,
I’m not sure why that happened to be honest with you, I couldn’t find the CSS which was causing it. But if the CSS I sent is working, then please continue using it.
Please try this in Quick CSS for your other edits:
1.
.category .title_container, .single-post .title_container { display: none; }2.
.home #antibvs .avia-icon-list .iconlist-timeline { left: 20px; }Best regards,
RikardHi,
Please try this as well:
@media only screen and (min-width: 768px) { .page-id-912 #after_section_3 .av_one_fourth { height: 650px; min-height: 650px; } }Best regards,
RikardDecember 18, 2020 at 8:35 am in reply to: Support Login does not work… Avia Editor Problems #1268359Hi,
Thanks for the update. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
About your support forum account; the purchase code you posted doesn’t seem to be registered on our forum, please try registering here: https://kriesi.at/support/register/. If that doesn’t work then please post the details you would like to register with, and we’ll do it for you.
Best regards,
RikardHi,
Thanks for the update. 100 pixels is the minimum height for a Color Section, what exactly are you looking to achieve? Please try to explain your intentions a bit further, or post a screenshot or mockup highlighting them.
Best regards,
RikardHey Dundee,
Enfold is currently the only theme we sell, so I can’t really recommend anything else for you. If you are referring to demos, then you can import any demo you want under Enfold->Demo Import. Here’s an overview of all the demos which are available for you: https://kriesi.at/themes/enfold-overview/
Best regards,
RikardDecember 18, 2020 at 8:16 am in reply to: Adding panel below the menu to appear on all pages #1268352Hey ColinWalton,
Please try enabling debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
Then add this to your functions.php file:
function colin_add_christmas_banner(){ echo do_shortcode('[your shortcode]'); } add_action('ava_after_main_container', 'colin_add_christmas_banner');And replace [your shortcode], with the shortcode of your Color Section element.
Best regards,
RikardHi,
Thanks for the login details. I see that Enfold is not active on the site, are we allowed to activate it for debugging reasons? Please note that the what you posted above are warnings, and should not affect any functionality.
If this happened when the child was active, then please try activating the parent theme to see if you are still getting the warnings then. If not then the likely cause of them are coming from your child theme.
Also please try to fix the problems listed on the page in private.
Best regards,
RikardHey MissLS,
The slider at the top of the page is using images which are differently sized, and that causes the content to shift up and down on your site. Please try uploading images with the same dimensions, or use this CSS in Quick CSS:
@media only screen and (min-width: 768px) { .home #full_slider_1 { height: 600px; min-height: 600px; } }Best regards,
RikardHey jimkaspari,
Everything seems to be working fine on my, and I’ve answered your questions in another thread already. Please don’t post more than once for the same problem.
This thread is opened by you, so I guess you figured out how to open a new thread?
Best regards,
RikardHey sinemcagli90,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey rickyw2,
Thanks for the login details. I see that Enfold is not active on the site, can we activate it in order to import the demo for you? I see that you are not running the latest version of the theme, please consider updating: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update
Best regards,
RikardHi,
Thanks for the update. Those details are not working either:
FEHLER: Falscher Nutzername oder Passwort.
Please check that the login details are working before you post them.
Best regards,
RikardHi,
Thanks for the update. It’s difficult for us to help you out if you are only running the site on a local installation, would it be possible for you to put if on a live server?
Best regards,
RikardHey bwe9604,
Thanks for the login details, the WordPress ones don’t seem to work though:
Unbekannter Benutzername. Überprüfen Sie ihn noch einmal oder versuchen Sie es mit Ihrer E-Mail-Adresse.
Please check and verify.
Best regards,
RikardHi jm-trachten,
Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that helps. If not then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.
Best regards,
RikardHey Servene,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardDecember 18, 2020 at 5:53 am in reply to: WordPress Website Public Facing Content Not Matching Admin View #1268335Hi,
Thanks for the update. Socket; I’m seeing the updated text on my end, could you try using an incognito or private browser window to see if that helps please?
I’m not sure exactly where the other two screenshots are taken from, but please see screenshot in private for what I see on your front page. It looks to be updated on my end as well.
Best regards,
RikardDecember 18, 2020 at 5:43 am in reply to: Company logo in Feature image turns gray and white squares #1268333Hi,
Thanks for that. Your image has a transparent background, so the background of the containing element will display behind it. If you want to change the small preview background to white instead, then please add this to Quick CSS in the theme options:
.main_color .small-preview { background: #fff; }Best regards,
RikardDecember 18, 2020 at 5:38 am in reply to: trying to update my theme to latest version, but getting issues #1268332Hi jimkaspari,
Thanks for the update. I adjusted the menu item colour under Enfold->Header->Transparency options for you, and the menu is visible in all states now. Please review your site.
Best regards,
RikardDecember 18, 2020 at 5:34 am in reply to: trying to update my theme to latest version, but getting issues #1268331Hi subrakavi,
Thanks for the update. The error messages you listed are not coming from the theme, they seem to be generated by the plugins in private.
Best regards,
RikardHey wzshop,
Yes, it does use the admin-ajax.php file. Please list it to be allowed :-)
Best regards,
RikardDecember 18, 2020 at 5:23 am in reply to: Page editing is not working since WordPress update #1268328Hi janeyj,
Thanks for the login details. I checked your Academy page, but I can’t see any problem when moving elements around in the layout. Does this happen on a specific page only maybe? You could try to use a private or incognito browser window, to see if that works better.
Best regards,
RikardDecember 18, 2020 at 5:20 am in reply to: Page editing is not working since WordPress update #1268327Hi Dunja,
Thanks for the login details. I can’t see any error message on the backend of your site though, where exactly are you seeing them, and does this affect any functionality on your site?
Best regards,
RikardHey angelshark,
Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then change the jQuery version to 1.12.4 in the plugin options, to see if that helps. If not then please post admin WordPress login details in private so that we can have a closer look.
Best regards,
RikardHey Carlo,
Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that helps.
Best regards,
Rikard -
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