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Viewing 30 posts - 23,011 through 23,040 (of 91,855 total)
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  • in reply to: Accordion isn't working #1269007

    Hi David,

    I’m very sorry for the late reply. The Accordion stops working when file compression is active under Enfold->Performance for some reason. I’m not sure why unfortunately, and I can’t reproduce the problem on a local installation, but I’ve asked the rest of the team for help as well. I’ve turned it off for you, so the accordions on your site is working now. Please reply to this thread so that it gets added back to our support queue.

    Best regards,
    Rikard

    in reply to: Missing Toolbar Settings in Text Editor #1268962

    Hey mirotck,

    Thanks for the screenshot. Please post admin WordPress login details in private to the site where you are having problems, so that we can have a closer look.

    Best regards,
    Rikard

    Hi,

    Great, I’m glad that you found a solution and thanks for sharing :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    in reply to: Demo Import failure #1268960

    Hi Tim,

    Thanks for the update. I didn’t do anything else than select to import it from the theme options. I’m not sure why it didn’t work for you unfortunately.

    Best regards,
    Rikard

    in reply to: Loading errors on site #1268956

    Hi Keith,

    Thanks for that. I activated the parent, then the child, but I can’t see any warnings on the back or front end. Could you check on your end as well please?

    Best regards,
    Rikard

    in reply to: Section and menu problem #1268954

    Hi,

    Thanks for that. The SG Optimizer plugin was creating problems on your site, it generates an error when file compression is active in the theme. I’ve turned that off for you, and that seems to have resolved the problem. Please review your site.

    Best regards,
    Rikard

    Hi vivienne2020,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. You forgot to include a URL to your site in the reply above.

    Best regards,
    Rikard

    in reply to: Header and color section formatting question #1268946

    Hi,

    Thanks for the clarification. Please try the following in Quick CSS under Enfold->General Styling:

    .page-id-129 #av_section_1 .template-page {
        padding-top: 10px;
        padding-bottom: 10px;
    }

    Best regards,
    Rikard

    in reply to: Selecting New Theme #1268933

    Hi,

    Dundee, please see private.

    Best regards,
    Rikard

    in reply to: Contact form #1268931

    Hi Joey,

    Thanks for the clarification. You can select multiple choices on desktop as well, but you have to use the CMD/CTRL button on your keyboard while making the choices.

    Best regards,
    Rikard

    in reply to: Updating very OLD site #1268930

    Hi,

    Thanks for that. I see that the parent theme is still very old (3.3.2). Please try uploading the new theme files in a new folder, for example enfold_new, then when the upload is done, rename the old folder to enfold_old, and rename the new folder to only enfold, to see if that helps?

    Best regards,
    Rikard

    in reply to: entypo-fontello loading takes long #1268928

    Hey Jarmo,

    Could you post a link to the site in question so that we can have a closer look please?

    Best regards,
    Rikard

    in reply to: Blog Posts list width problem #1268927

    Hi Alwin,

    Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

    #top .fullsize .template-blog .post .entry-content-wrapper {
        text-align: left;
    }

    Best regards,
    Rikard

    in reply to: content section – responsive – stretch to full width #1268922

    Hey PGerousse13,

    I’m not sure I understand what you are looking to change on your site, could you try to explain a bit further or post a screenshot highlighting your intentions please?

    Best regards,
    Rikard

    Hey -wol-,

    The LayerSlider is loading fine on the page you linked to on my end, are there specific steps in reproducing the problem you are having?

    Best regards,
    Rikard

    in reply to: Testimonial #1268919

    Hey Colin,

    Thanks for reaching out and sorry for the late reply. We’d be happy to get a testimonial from you, but we cannot publish backlinks or sponsored materials in it.

    Best regards,
    Rikard

    in reply to: Fix mobile header/menu #1268760

    Hi,

    Please try this CSS instead:

    @media only screen and (max-width: 767px) {
    .responsive #top #main {
        margin-top: 148px !important;
    }
    }

    Best regards,
    Rikard

    in reply to: Move Image Down #1268754

    Hey navindesigns,

    Please try the following in Quick CSS under Enfold->General Styling:

    .avia-image-container.amazon img {
        padding-top: 69px;
    }

    Best regards,
    Rikard

    in reply to: Header seems cut in half vertically #1268753

    Hi,

    Thanks for the update. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options.

    Best regards,
    Rikard

    in reply to: Demo Import failure #1268719

    Hi Tim,

    Thanks for the update. I tried importing the One Page Agency demo and it seems to have imported fine, please review your site.

    Best regards,
    Rikard

    in reply to: Major issues with site #1268717

    Hey tlchase,

    Thanks for the login details. The disappearing element are due to open html markup in your content, for example:

    <strong>What does your participation entail?

    You need to close all tags properly, otherwise it will break the layout builder.

    <strong>Bold text closed properly</strong>

    Dragging in scrolling; there were some problems with that in previous versions, due to changes in WordPress core. All of them are fixed in the current version though, so I would recommend that you update to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you don’t want to update WordPress then that’s fine, since there are some minor problems running WordPress 5.6.

    Best regards,
    Rikard

    in reply to: Main Menu sublevel drop downs font change #1268715

    Hi Steve,

    Since I’ve added custom CSS for you in order to change the colour of the mobile menu, then you have to edit that manually:

    @media only screen and (max-width: 767px) {
    .av-hamburger-inner, .av-hamburger-inner:before, .av-hamburger-inner:after {
        background-color: #fff !important;
    }
    .is-active .av-hamburger-inner, .is-active .av-hamburger-inner:before, .is-active .av-hamburger-inner:after {
        background-color: #38b5ad !important;
    }
    .html_av-overlay-side .av-burger-overlay-bg {
        opacity: 1;
        background: #fff;
    }
    }

    The first background-color statement is for the burger, when it’s not active, and the second one is for the closing X, when the mobile menu is open. You can find the code under Enfold->General Styling, in the Quick CSS box.

    About the speed issues; the theme doesn’t feature what Google PSI is recommending unfortunately, and implementing that kind of code would be considered out of scope of theme support. We might be implementing that in a future version of the theme though.

    Best regards,
    Rikard

    • This reply was modified 4 years, 4 months ago by Rikard.
    in reply to: Site Health issues, #1268714

    Hi Oliver,

    Thanks for the update. I checked the speed of your site, and the server seems to have very long response times. That is probably the cause of the page speed problems you are having. If you want to disable the pre-loader in the theme, then you can do so under Enfold->Theme Options.

    Best regards,
    Rikard

    in reply to: Updating failed. The response is not a valid JSON response. #1268713

    Hi Paul,

    Thanks for the updates. The file your hosting provider is referring to is not a file which the theme would change or add any code to. I tried to check the file in question though, but the FTP details don’t seem to be working anymore. Please see private.

    If the site is working as it should now then please keep using the current configuration, and copy the site to a staging site, so that we can try to update there first. Doing it this way then you won’t risk any problems or downtime on your live site.

    Best regards,
    Rikard

    in reply to: 508 Resource limit reached #1268711

    Hey Frits,

    Thanks for the login details. I can’t reach your site at all though, please see private. How can we access the site?

    Best regards,
    Rikard

    in reply to: anchor link scroll slow #1268576

    Hi,

    Please change the jQuery version in the plugin options, you are currently running the new version of jQuery on the site.

    Best regards,
    Rikard

    in reply to: skeleton screens #1268574

    Hey Joana,

    There’s nothing like that in the theme unfortunately, but using a spinner should be good enough in my opinion:

    Skeleton screens (as splash screens), when used to indicate that a screen is loading, are perceived as being shorter in duration when compared against a blank screen (our control) and a spinner — but not by much

    Best regards,
    Rikard

    • This reply was modified 4 years, 4 months ago by Rikard.
    in reply to: Enfold /w new GTmetrix 2020 #1268572

    Hey Ludwig,

    I’m not sure exactly what GTmetrix has changed, but I don’t think it matters which WordPress theme you are running. If the new test is tougher, then it should be applying the same standard to all sites.

    If you need help with any speedup measures then please let us know.

    Best regards,
    Rikard

    in reply to: Starting page takes long to load #1268569

    Hi,

    Thanks for the update, but I still can’t reproduce that result on my end though. All I do is copy yoursite.org, then paste it in the URL field and press enter. That loads the site just fine on my end. What exactly are you doing?

    Best regards,
    Rikard

    in reply to: bold text coloured #1268567

    Hi,

    Thanks for the update and for sharing your solution, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 30 posts - 23,011 through 23,040 (of 91,855 total)