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Viewing 30 posts - 22,981 through 23,010 (of 91,855 total)
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  • in reply to: Receiving my password #1269447

    Hey Tay,

    Which email or purchase code did you use to register? Please post the details in private so that we can set a password for your account manually.

    Best regards,
    Rikard

    in reply to: Tutorial on Element finding so code can be created #1269446

    Hi,

    We don’t have any tutorials on that, but it’s just basic CSS and being able to navigate the DOM tree. If you want to learn more about things like that, then you can start here: http://w3schools.com/

    If you need help with your CSS then please post a link to where we can see the actual elements on your site, and try to explain a bit further what you are looking to achieve.

    Best regards,
    Rikard

    in reply to: Adsense Blue Dots Above Advert #1269445

    Hey dannyl82,

    Please try the following in Quick CSS under Enfold->General Styling:

    .adsbygoogle:before {
      display: none;
    }

    Best regards,
    Rikard

    in reply to: Elements not showing up on front end of website #1269444

    Hi,

    Thanks for that. The SG Optimizer creates problems on sites which are using file compression under Enfold->Performance. I turned that off for you, and that looks to have solved the problems. Please review your site.

    Best regards,
    Rikard

    in reply to: Different behaviour desktop – mobile (and tablet) #1269443

    Hey Daniele,

    Did you try to activate the options to delete the old CSS and JS files under Enfold->Performance? If that doesn’t help then please post admin WordPress login details in private.

    We would prefer if you stick to one problem per thread in the future.

    Best regards,
    Rikard

    in reply to: Adding custom social icons #1269438

    Hi MyGirlFriday805,

    Could you try to explain the problem you are having a bit further please? What do you not understand exactly, or what are you having problems with?

    Best regards,
    Rikard

    in reply to: Chaging a pictogram with the Search options #1269436

    Hey Urs,

    I’m not sure I understand what you are looking to change, do you want to change the search icon with your own icon or image maybe? If not then please try to explain what you are trying to achieve a bit further.

    Best regards,
    Rikard

    Hey Carsten,

    Did you try to activate the option to delete the old CSS and JS files under Enfold->Performance? If that doesn’t help then please post admin WordPress and FTP login details in private so that we can have a closer look.

    Best regards,
    Rikard

    in reply to: Hamburger Menu not showing links #1269434

    Hi vanderhout,

    Please try deactivating your SG Optimizer plugin, or deactivate file compression under Enfold->Performance to see if that changes anything. If not then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    in reply to: les images de la demo ne s'affiche pas #1269429

    Hi,

    Thanks for that, please upgrade the account to have admin rights as well. Otherwise we can’t access the theme options or WordPress media.

    Best regards,
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    in reply to: Custom Button Styling not working consitently #1269426

    Hey Emiel,

    The code we provided you with is adding that:

    #top .avia-builder-el-66 .avia-button-fullwidth {
        border: 1px solid #ab8e66;
    }

    Do you want that to apply to only a single page maybe? If so then please let us know which one. If you are not using it anymore, then you can remove it from Quick CSS.

    Best regards,
    Rikard

    in reply to: Picture in background is to small #1269425

    Hi,

    Thanks for the update. I get a 403 error on the login page though, so I can’t login:

    Forbidden
    You don’t have permission to access this resource.

    Are you or your hosting provider blocking certain IP ranges maybe?

    Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then change the jQuery version to 1.12.4 in the plugin options, to see if that helps with the header problem.

    Best regards,
    Rikard

    in reply to: Updating failed. The response is not a valid JSON response. #1269423

    Hi Paul,

    Thanks for that. I can’t see the problem occurring on the new site though, I edited the Accordion on the front page, changing this line:

    1:00 am – 5:00 pm – Rebroadcast – Edited

    The changes stick and I can’t see any error messages on the front or backend. Are you able to reproduce the problem on the new site? If so, how?

    Best regards,
    Rikard

    in reply to: Problem to see summary when reduct the windows or use tablet #1269296

    Hi,

    Thanks for the screenshots. Could you post a link to the site in question so that we can have a closer look as well please?

    Best regards,
    Rikard

    in reply to: Cannot Register Account #1269295

    Hey Alex,

    I’ve set your password manually, please login with your email and the password in private.

    Best regards,
    Rikard

    in reply to: Starting page takes long to load #1269286

    Hi,

    Thanks for the update, we can’t view the screenshot you posted, since it’s not shared publicly. Loading your site without www still works on my end though.

    Best regards,
    Rikard

    in reply to: Avia layout adds automaticaly a tag… #1269284

    Hey Obeatone,

    You have added that in the first code block in the layout:

    <div class="txt-article2">
    <p>Vous êtes un <strong>professionnel de santé</strong>, <br>
    un <strong>investisseur</strong> ou vous avez simplement une question à nous poser ?</p>
    <p><strong>Nous sommes à votre écoute !
    </p>
    </div>

    Please close all the strong tags properly.

    Best regards,
    Rikard

    in reply to: Enfold & contact 7 columns styling #1269283

    Hey ivancg,

    I’m not sure I understand what you are looking to achieve, do you want the fields next to each other, two by two maybe?

    Best regards,
    Rikard

    Hallo Julia,

    Vielen Dank, dass Sie sich an uns gewandt haben. Wir haben leider keine telefonische Unterstützung und wir haben auch keine deutschen Muttersprachler im Moderatorenteam. Daher verwenden wir ein Übersetzungstool, um vom Englischen ins Deutsche zu übersetzen.

    Könnten Sie versuchen, die Fragen anzugeben, die Sie an uns haben, damit wir versuchen können, Ihnen per E-Mail zu helfen?

    —————————————————————————

    Thanks for reaching out to us. We don’t have support over the phone unfortunately, and we don’t have any native German speakers on the moderator team either, so we use a translation tool in order to translate from English to German.

    Could you try to specify the questions you have for us, so that we can try to help you out via email?

    LG,
    Rikard

    in reply to: Special Title shadow, Custom CSS class #1269276

    Hi,

    Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

    #drop-shadow h2.av-special-heading-tag  {
        text-shadow: 2px 4px #000;
    }

    Best regards,
    Rikard

    Hi Wolfram,

    Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Merry Christmas to you too :-)

    Best regards,
    Rikard

    in reply to: Loading errors on site #1269272

    Hi Keith,

    Thanks for the update. I’m not sure why that happened to be honest with you, but I couldn’t see any warnings at all on my end when activating the parent or the child. It might have been something temporary, but I don’t have a good explanation for you unfortunately.

    Best regards,
    Rikard

    in reply to: Main Menu sublevel drop downs font change #1269269

    Hi,

    Thanks for the update. I’m not sure exactly which button your want to change, could you try to explain a bit further or post a screenshot highlighting the element please?

    Best regards,
    Rikard

    in reply to: Fullwidth Easy Slider Video Loads Last #1269267

    Hi,

    Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    Hey Nico,

    Please try the following in Quick CSS under Enfold->General Styling:

    @media only screen and (max-width: 990px) {
    #welcome .av_one_third {
        margin-left: 0 !important;
        width: 100%;
        margin-top: 50px !important;
    }
    }

    Best regards,
    Rikard

    in reply to: payment icons #1269226

    Hey Talker77,

    Please try the following in Quick CSS under Enfold->General Styling:

    li.payment_method_creditcardpayment img {
        max-width: 5%;
    }

    Best regards,
    Rikard

    in reply to: Massive amount of white space under header #1269222

    Hi,

    Great, I’m glad that you found a solution, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: Header logo image not clickable #1269218

    Hi,

    Please try the following in Quick CSS under Enfold->General Styling:

    span.logo {
        z-index: 3;
    }

    Best regards,
    Rikard

    in reply to: Avia editor #1269214

    Hi Marta,

    Please try this plugin instead: https://smashballoon.com/doc/plugin-downloads/

    Best regards,
    Rikard

Viewing 30 posts - 22,981 through 23,010 (of 91,855 total)