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January 4, 2021 at 5:25 am in reply to: Enfold contact form #1270096

Rikard
Keymaster

Hi Mark,

Thanks for that. I tried changing the email to my own in your contact form, and I got the message. It did end up in my spam mail though, maybe that is the case on your end too? I used an @gmail.com email when testing.

Best regards,
Rikard

January 4, 2021 at 5:10 am in reply to: How to add rel="nofollow" to social link in topbar? #1270090
Rikard
Keymaster
Hey OKEIwebbureau,

Please try the following in your functions.php file:
```
function add_no_follow_fb_link(){
?>
<script>
	jQuery(document).ready(function($) {
        $("#header_meta .av-social-link-facebook a").attr("rel", "nofollow");
	});
</script>
<?php
}
add_action('wp_footer', 'add_no_follow_fb_link');
```
Best regards,
Rikard
- This reply was modified 4 years, 3 months ago by Rikard.
January 4, 2021 at 4:12 am in reply to: Design problems with The Modern Events Calendar, Enfold and Woocommerce #1270079

Rikard
Keymaster

Hi Asterios,

Great, I’m glad that Mike could help you out. I’ll go ahead and close this thread for now then, since the problem is solved.

Happy new year to you too :-)

Best regards,
Rikard

January 4, 2021 at 4:07 am in reply to: Responsive version of the sidebar menu #1270078
Rikard
Keymaster
Hi,

Thanks for the login details. You have this CSS added in Quick CSS which is hiding the menu items:
```
@media only screen and (max-width: 1024px) {
.menu-item {
    display: none;
}
}
```
Please remove that CSS, or alter it so that it only targets the elements which you want to remove.

Best regards,
Rikard
January 4, 2021 at 4:00 am in reply to: No request for the theme but only best wishes #1270076

Rikard
Keymaster

Hi Luigi,

Thanks for the well wishes :-)

Best regards,
Rikard

January 3, 2021 at 4:46 am in reply to: blog post front end doesn't update after editing backend #1270034

Rikard
Keymaster

Hi Lisa,

Thanks for the login details. In which of your posts are you having this problem? Did you try to clear the cache from your caching plugin, or leave it deactivated to see if that changes anything?

Best regards,
Rikard

January 3, 2021 at 4:42 am in reply to: Upgrading from 3.6.1 #1270033

Rikard
Keymaster

Hi Keith,

Thanks for the update. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

If you want to keep the old version, then you can upload the new version to a new folder folder using FTP, then rename the old folder to enfold_old for example, and then new one to simply enfold. That way you can check if everything works as it should. If not then you can rename the folders again in order to activate the old version back.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 3, 2021 at 4:38 am in reply to: borlabs cookie box nicht zentriert #1270032

Rikard
Keymaster

Hi David,

Thanks for the update. I tried logging into your site, but the login page redirects to the home page. Could you send us the direct URL to your login page please?

Best regards,
Rikard

January 3, 2021 at 4:35 am in reply to: Update Enfold #1270031

Rikard
Keymaster

Hi,

Thanks for the update. It was likely only something temporary on my end, but I’m glad to hear that everything is working as it should on your end.

Best regards,
Rikard

January 2, 2021 at 5:02 am in reply to: Update Enfold #1270023

Rikard
Keymaster

Hi Andreas,

Thanks for that. The web version of FTP is working, and I set the theme folder to the 775 permission. After that the icons on your site is working. I couldn’t check the builder though, since the backend of your site is not loading on my end for some reason. Could you check that everything is working as it should on your end please?

Best regards,
Rikard

January 1, 2021 at 5:30 am in reply to: borlabs cookie box nicht zentriert #1270020

Rikard
Keymaster

Hey 82david82,

Please check the screenshot in private for what I see on my end, it looks centered there. Did you manage to find a solution? If not then please try to explain the problem a bit further, or post a screenshot highlighting it.

Best regards,
Rikard

January 1, 2021 at 5:28 am in reply to: Forum Closed #1270018

Rikard
Keymaster

Hey 82david82,

You are welcome to have your opinion on the matter, but that is what we have been doing since we started this business. Like you said; everyone needs some time off. This time of year gives us a chance to clear the support queue, and start the year with a clean slate. You are welcome back on the support forum tomorrow.

Best regards,
Rikard

January 1, 2021 at 5:26 am in reply to: Support-Forum #1270017

Rikard
Keymaster

Hi David,

Please see screenshot in private to see what I see on my end, it looks centered there. Did you manage to find a solution?

Best regards,
Rikard

January 1, 2021 at 5:21 am in reply to: Enfold contact form #1270016

Rikard
Keymaster

Hi Mark,

Thanks for the update. The details are still not working though, please see private.

Best regards,
Rikard

January 1, 2021 at 5:18 am in reply to: Updating Theme But Not Registered #1270015

Rikard
Keymaster

Hi Bob,

Great, just let us know here if you should need help with anything.

Best regards,
Rikard

January 1, 2021 at 5:17 am in reply to: Update Enfold #1270014

Rikard
Keymaster

Hi Andreas,

Thanks for the update. The FTP details don’t seem to work, please see private. Could you check and verify that they are working please?

Also, what exactly do you mean by the quote in private?

Best regards,
Rikard

December 31, 2020 at 4:12 am in reply to: Updating Theme But Not Registered #1270003

Rikard
Keymaster

Hi Bob,

Could you try reaching out the person who actually bought the license, to see if they can give you access please? If you can’t get access, then I would recommend that you purchase a license of your own. Otherwise you will have this problem every time you want to update, or need access to the theme files.

Once you have access the theme files then the update to 4.7.6.4 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

December 31, 2020 at 4:08 am in reply to: Update Enfold #1270001

Rikard
Keymaster

Hi,

Thanks for that, I see the same problem on my end. Could you post FTP login details in private as well please? It’s likely that the theme folder has the wrong permission settings on the server.

Best regards,
Rikard

December 31, 2020 at 4:04 am in reply to: License gone and no account #1269999

Rikard
Keymaster

Hey Daniel,

Sorry for the problem. We can’t provide you with those details unfortunately, since only the account which bought the actual license has access to them. Could you try reaching out to the agency to see if they can give you access maybe? If not then I would recommend that you purchase your own license, otherwise you will have this problem every time you want to update the theme, or need access to the theme files.

Best regards,
Rikard

December 31, 2020 at 4:01 am in reply to: error on another site #1269997

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 31, 2020 at 4:00 am in reply to: error after upgrading to php 8 #1269996

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you in case you should need any further help.

Best regards,
Rikard

December 30, 2020 at 11:39 am in reply to: Different Question #1269979

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. This problem will be fixed in the next release of the theme, and you can delete the plugin in question once the new version is installed.

Best regards,
Rikard

December 30, 2020 at 6:02 am in reply to: Forums are locked and I can’t respond to a moderator question #1269977

Rikard
Keymaster

Hi Kane,

Thanks for understanding. We close the support forum during this time each year, in order to clear our support queue and to give us some time off to spend with our families.

Best regards,
Rikard

December 30, 2020 at 4:38 am in reply to: Forums are locked and I can’t respond to a moderator question #1269975

Rikard
Keymaster

Hey Kane,

The support forum is closed until January 2, please come back then.

Best regards,
Rikard

December 30, 2020 at 4:37 am in reply to: Different Question #1269974

Rikard
Keymaster

Hey Christian,

Sorry for the problem. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin option. This is a temporary solution until the next version of the theme is available.

Best regards,
Rikard

December 30, 2020 at 4:35 am in reply to: Update Enfold #1269973

Rikard
Keymaster

Hi,

Thanks for the update. You are getting a 403 error on the font file, that means that the server is blocking access to the file. Please see private for example of URL. Could you try reaching out to your hosting provider to see if they can tell you why the server is responding in that way please? We can have a look for you as well, if you include FTP and admin WordPress login details with your next reply.

Best regards,
Rikard

December 29, 2020 at 1:03 pm in reply to: error on another site #1269960

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

December 29, 2020 at 1:02 pm in reply to: footer menu display on mobile device. #1269959

Rikard
Keymaster

Hi yangzhu0810,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 29, 2020 at 12:59 pm in reply to: Receiving my password #1269958

Rikard
Keymaster

Hi,

Thanks for that, the first email you posted is registered on the forum. Please use that, and the password in private to log in.

Best regards,
Rikard

December 29, 2020 at 4:39 am in reply to: Full WIdth Container [RESPONSE] #1269951

Rikard
Keymaster

Hey jknetdesign,

Which thread are you referring to? Please note that the support forum is closed until January 2.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 22,891 through 22,920 (of 91,855 total)

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