Hi,

Thanks for the update. Are you going to restore the site from a backup? If you need any further help then please let us know here.

Best regards,
Rikard

Hi,

Thanks for that. I’ve uploaded the new version of the theme, but it looks like the Layout Builder is breaking when it’s active, and the same thing is happening when I switch back to the old version. Was it working before? I’ve left the old version active for now.

I see that you are running a very old PHP version on the server, could you update that to 7.2 or higher please? After that then we can try to activate the new version again.

Regards,
Rikard

Hey vincentvanderwielen,

I’m not sure exactly what changed to be honest with you, but our developers are aware of the problem. I’ve reached out to them again to check the status for this fix. Please reply to this thread once you have read it, so that it gets added back to our support queue.

Best regards,
Rikard

Hey Grobi,

If your span markup works, then you can add it back again. The warning is just a warning, to let users know that custom markup might break the layout builder. If you don’t want to use your custom markup anymore, then we can have a closer look at it.

Best regards,
Rikard

Hi,

Thanks for that. This CSS seems to be causing the problem:

.html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 352px;
}

I can’t see exactly where it’s coming from though. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please try adjusting the header size under Enfold->Header to see if that changes anything.

Best regards,
Rikard

Hey rixi,

That functionality is not available in the contact form by default unfortunately, and developing such functionality would be out of scope of theme support. I would advice that you try looking for a dedicated contact form plugin which has that functionality. We might implement such functionality into the contact form element in the future though.

Best regards,
Rikard

Hi Sven,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi Patrick,

Thanks for that. I can’t see any problems when trying to submit the form in question though, please see screenshot in private. Also please check that you got the message which I submitted just now. If you need further help then please let us know how to reproduce the problem you are having.

Best regards,
Rikard

Hey laptophobo,

Thanks for the login details. You are getting error messages coming from the file in private, are we allowed to try to deactivate the plugin in question to see if that makes any difference?

Best regards,
Rikard

Hi,

It might have some impact on the speed of your site, but you would have to test it to make sure. The plugin should be able to combine CSS and JS files though. If that is the case, then you shouldn’t need the theme functionality.

Do you mean the icons which contain the this text?

SCEGLI SEDE, SERVIZIO, MEDICO E DATA

If so then they are showing up fine on my end using Chrome on Android. Could you let us know how to reproduce the problem please?

Best regards,
Rikard

Hi,

Please add this CSS as well:

@media only screen and (max-width: 767px) {
.page-id-4119 #av_section_2 .av-typewriter {
    height: 175px;
    min-height: 175px;
}
}

Best regards,
Rikard

Hi Dawn,

We don’t provide phone support unfortunately. Could you simply describe your problem here, and post a link to where we can see it please?

Best regards,
Rikard

Hi,

Thanks for that. I’ve added this CSS for you in Quick CSS:

.woocommerce-tabs .tab_content {
    visibility: visible;
    position: inherit;
}

Your content is visible after that, please review your site.

Best regards,
Rikard

Hey Patrick,

The latest version of the theme is 4.7.6.4, so I’m not sure what version you are running. All elements are included in the theme, so the contact form element should be available to your in the layout builder.

Best regards,
Rikard

Hey orchestramegastore,

That is shortcode for the Revolution Slider plugin, if it’s not added on the site, then please try installing it again.

Best regards,
Rikard