Forum Replies Created

Viewing 30 posts - 22,501 through 22,530 (of 91,855 total)
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  • in reply to: t arredo problem after theme upgrade #1273014

    Hey Manuel,

    Thanks for the login details. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then change the jQuery version to 1.12.4 in the plugin options.

    Best regards,
    Rikard

    in reply to: Functions.php – change within WordPress #1273012

    Hi Bernhard,

    That should be available for you under Appearance->Theme Editor in the WordPress menu. If it’s not there on your installation, then please try reaching out to your hosting provider, as they might have removed that option for security reasons. It could also be removed by some security plugins.

    Best regards,
    Rikard

    in reply to: shortconde next to the menu #1273010

    Hi,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    in reply to: Problems after updating to version 4.7.6.4 #1273009

    Hi Janine,

    Thanks for that. I’m not sure what is going wrong on your site unfortunately, there are no error messages at all. Could you try to first off update both WordPress and all plugins? If that doesn’t work then please try to disable all plugins, to see if that makes any difference.

    Best regards,
    Rikard

    in reply to: Global saved elements possible solutions // plugins? #1273007

    Hi Oriano,

    Thanks for the update and kind feedback.

    Best regards,
    Rikard

    Hi,

    You can turn off file compression under Enfold->Performance, or try a different caching plugin.

    Best regards,
    Rikard

    in reply to: Cookie Consent removes my font #1273000

    Hey mb,

    The htaccess login details are not working, please check and post working login details in private for the htaccess prompt, and WordPress.

    Best regards,
    Rikard

    in reply to: Getting support #1272999

    Hey Bill,

    Could you post links to the questions which has not been answered please?

    Best regards,
    Rikard

    in reply to: Not getting answers to issues #1272993

    Hi,

    Your questions have been replied to:

    https://kriesi.at/support/profile/48highrs/topics/

    https://kriesi.at/support/profile/sujohn/topics/

    I’ll close this thread.

    Best regards,
    Rikard

    in reply to: Import Shop Demo #1272991

    Hi Maiadetectives,

    The WordPress login details you posted are not working. Please open a new thread and include WordPress working admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    in reply to: Import Shop Demo #1272990

    Hi itziarsolla,

    Sorry for the late reply. I tried importing the shop demo on your site, and that seems to have worked out without any problems. Please review your site.

    Best regards,
    Rikard

    in reply to: Mailchimp stuck on sending #1272989

    Hey Maarten,

    I’m very sorry for the late reply. It seems stuck on my end as well unfortunately, I’m not sure if this is the problem, but I’m seeing error messages coming from the file/plugin in private. Could you try deactivating that to see if it makes any difference please?

    Best regards,
    Rikard

    in reply to: Add/edit links using WPML #1272988

    Hey albertgarduno,

    Sorry for the late reply. I’m not sure I fully understand your question, could you give us login details to your site in private, and let us know where we can see and reproduce the problem you are having please?

    Best regards,
    Rikard

    in reply to: Vertical overlap 1/3 column #1272912

    Hi,

    Thanks for helping out @guenni007, did you get everything working as it should @steviger?

    Best regards,
    Rikard

    in reply to: Slider Buttons #1272911

    Hi,

    Sorry for the late reply. It’s only possible to add 2 buttons by default unfortunately, but you add your own markup in the Caption field for example:

    <a href="#" class="avia-slideshow-button avia-button avia-color-light avia-multi-slideshow-button" data-duration="800" data-easing="easeInOutQuad">Click me</a>

    Please try that out.

    Best regards,
    Rikard

    Hi Kim,

    I’m very sorry for the late reply. I had a look at your layout on mobile, but I can’t see anything missing. Could you post a screenshot indicating the missing elements please?

    Video; I’m using Chrome, but I can’t see any problems on desktop or mobile, the video is playing fine on both screen sizes. Could you try loading the site in an incognito browser window please?

    Best regards,
    Rikard

    in reply to: Google reCAPTCHA doesn't work – contact form deactivated #1272908

    Hi ND0711,

    I’m very sorry for the late reply. The reCAPTCHA should work on first load, if the first option is selected in the dropdown under Enfold->Privacy and Cookies->Cookie Handling->Default Cookie Behaviour. Could you try that out please?

    Best regards,
    Rikard

    in reply to: Mobile menu not transperant after updating #1272906

    Hi,

    I’m very sorry for the late reply. I’m glad that you found a solution though, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: Enfold Woocommerce Product Grid – customise #1272904

    Hey driga,

    I’m very sorry for the late reply. Could you try to explain your intentions a bit further please?

    Best regards,
    Rikard

    in reply to: WooCommerce Conflict #1272901

    Hi,

    Thanks for the login details, and sorry for the late reply. I’m not sure why the WooCommerce review are still appearing after disabling it, but it looks like it’s a theme issue. I will report this to our developers. Until they come up with a fix, I have added this to your functions.php file, which removes the reviews tab:

    add_filter( 'woocommerce_product_tabs', 'wcs_woo_remove_reviews_tab', 98 );
        function wcs_woo_remove_reviews_tab($tabs) {
        unset($tabs['reviews']);
        return $tabs;
    }

    I’m not sure I understand the problem with the disappearing images, could you post a link to where we can reproduce this problem please?

    Best regards,
    Rikard

    in reply to: Element Visibility not working as expected #1272900

    Hi anristudio,

    I’m very sorry for the late reply. We haven’t been able to locate why the theme settings are not working unfortunately. I have added this custom CSS to your Quick CSS box though, and it’s applying on your site now:

    @media only screen and (min-width: 768px) {
      .home #full_slider_1 {
        display: none;
      }
    }
    
    @media only screen and (max-width: 767px) {
      .home #fullscreen_slider_1 {
        display: none;
      }
    }

    Please let us know if you should have any further problems with the theme settings, and we’ll try to look into it again.

    Best regards,
    Rikard

    in reply to: The Events Calender – Enfold #1272898

    Hi alexanderfiegl,

    I’m very sorry for the late reply. I tried checking your site, but the example you posted leads me to a 404 page, could you check the URL and post it again please? Your screenshots are not working either, please upload them to somewhere where we can access them.

    Best regards,
    Rikard

    in reply to: YouTube Videos are not playing #1272896

    Hi Sven,

    I’m very sorry for the late reply. I haven’t been able to find a solution for your problem unfortunately, but I’ll ask the rest of the team to have a look as well. Please reply to this thread once you have read it, so that it gets added back to our support queue.

    Best regards,
    Rikard

    • This reply was modified 4 years, 3 months ago by Rikard.
    in reply to: Question to invoices, chart and checkout #1272895

    Hi Stefan,

    I’m very sorry for the late reply. I’m glad that you found a solution to your problem, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    in reply to: Search/Filter by Multiple Parameters #1272894

    Hey bucksharp,

    I’m very sorry for the late reply. There’s nothing like that in the theme by default unfortunately. You would have to search for, or create a custom solution in order to achieve that.

    Best regards,
    Rikard

    Hey ibolee,

    Could you post a link to where we can see the actual problem please? Also try reaching out to the plugin developers to see if they can help you out.

    Best regards,
    Rikard

    in reply to: Gallery layout not working after theme update #1272891

    Hey cmacleay,

    Thanks for the login details. Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options, to see if that helps.

    Best regards,
    Rikard

    in reply to: Making changes to tables in accordion #1272890

    Hey Kristin,

    Please try this in Quick CSS to remove the uppercase text styling:

    th {
        text-transform: none;
    }

    The waxing header is outside the table, please try to copy it into the table, inside a th tag:

    <th>Waxing</th>

    If you need help with that then please post admin WordPress login details in private.

    Best regards,
    Rikard

    in reply to: Niko – site flickering #1272889

    Hi Dave,

    Your site is loading fine on my end, I can’t see any flickering. Could you record a screencast of the problem please? Also please try loading the site in an incognito or private window, to see if that changes anything.

    Best regards,
    Rikard

    in reply to: Avia Layout Architekt Blog nicht mehr responsive #1272888

    Hey cwittfengshui,

    I checked the post in private, but I can’t see any problems there. Could you post a link to where we can see an example of the problem you are having please?

    Best regards,
    Rikard

Viewing 30 posts - 22,501 through 22,530 (of 91,855 total)