Hi rvga,

I’m sorry for the late reply. So you have rolled back the theme to 4.7.6.4, and things are working as they should with editing after that? If you need further help from us, then please let us know what you are having problems with, and include admin WordPress and FTP login details in private, so that we can have a closer look at your site.

Thanks @guenni007 for helping out :-)

Best regards,
Rikard

Hi,

Sorry for the late reply. I checked your site, and it looks like you haven’t assigned a menu to the main menu (Enfold Child Menu principale), under Appearance->Menus. Could you try to assign the menu you want as your main menu there please?

Best regards,
Rikard

Hey breezemedia,

Sorry for the late reply. Could you post a link to the page in question, so that we can have a closer look please?

Best regards,
Rikard

Hi dillionline,

I’m very sorry for the late reply. I checked your site again just now, and the keyboard starts responding after I deactivate the Analytify – Google Analytics Dashboard plugin. Could you verify that it’s working on your end as well, if you deactivate that plugin?

Best regards,
Rikard

Hi,

I’m very sorry for the late reply. I checked your site again just now, and the Book Now button is working on every click now. Did you manage to find a solution for this problem?

Best regards,
Rikard

• This reply was modified 4 years, 1 month ago by Rikard.

Hi,

Thanks for the update, and sorry for the late reply. Are things working as they should now? If not, then please try to disable all plugins, as it might be conflict with one of them. Also please update the login token, as it’s not working anymore.

Best regards,
Rikard

Hey Jean,

I’m very sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

I’m very sorry for the late reply. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.1) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi Robert,

I’m very sorry for the late reply. I tried checking your site again, but the login details are not working anymore. Please check and verify, and post them in private, so that we can view your actual site.

Best regards,
Rikard

Hi,

I’m very sorry for the late reply. Could you post admin WordPress login details in private, so that we can check the code on your actual site please?

Best regards,
Rikard

Hi,

I’m very sorry for the late reply. We’ve been trying to find a solution for your problem, but haven’t able to do so unfortunately. The simplest solution might be to hide the footer on your course pages, would that be an alternative for you? If not then I think it will require large amounts of customisations, which would be out of scope of theme support.

Best regards,
Rikard

Hi Sean,

I’m very sorry for the late reply. I checked the test page, but I can’t see any problems there. The animated numbers are working as they should, are you seeing the same thing on your end?

If you should continue to have problems of this nature, then please try updating to the latest version of the theme (4.8.1), to see if that helps: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

I’m very sorry for the late reply. Please include admin WordPress login details in private, so that we can access your site. Also please let us know and where we can reproduce the problem you are having.

If the problem you are having is due to a third party plugin, then please try reaching out to the authors of the plugin in question.

Best regards,
Rikard

Hi corefocusgroup,

Thanks for sharing your findings. I’m not sure which files to exclude unfortunately, did you the files listed by @barnez1?

Best regards,
Rikard

Hi frankeee,

I’m sorry for the late reply. You could try to add a different version of the script for mobile, like so:

function scrollToDiv(){
	if(wp_is_mobile()) {
?>
<script>
     jQuery(document).scroll(function() {
     var sections = jQuery('.avia-section'),
        menu   = jQuery('a[href^="#"]');
     	menu.on('click', function(event) {
    		var target = jQuery(this.getAttribute('href'));
    		if( target.length ) {
        		event.preventDefault();
        			jQuery('html, body').stop().animate({
            			scrollTop: target.offset().top - 200
        			}, 1000);
    			}
                        window.location.hash = this.getAttribute('href');
			});
		});
</script>
<?php
}
	else {
		?>
		<script>
		     jQuery(document).scroll(function() {
		     var sections = jQuery('.avia-section'),
		        menu   = jQuery('a[href^="#"]');
		     	menu.on('click', function(event) {
		    		var target = jQuery(this.getAttribute('href'));
		    		if( target.length ) {
		        		event.preventDefault();
		        			jQuery('html, body').stop().animate({
		            			scrollTop: target.offset().top - 200
		        			}, 1000);
		    			}
		                        window.location.hash = this.getAttribute('href');
					});
				});
		</script>
		<?php
	}
}
add_action('wp_head', 'scrollToDiv');

Adjust the 200 value on this line in the first block, to your liking:

scrollTop: target.offset().top - 200

Best regards,
Rikard