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Hi,
Thanks for the update, and sorry again for the late reply. I tried logging into your site, but the login token seems to have expired again. Please renew it, or post regular login details in private.
Best regards,
RikardHi Sebastian,
Sorry for the late reply. I’m not sure I understand this question fully:
Is there a way to edit the shortcode the same way as it is possible when it’s inserted initially?
Could you try to explain a bit further please?
Best regards,
RikardHi,
Thanks for the update. I checked your site on IOS, but I haven’t been able to find out why it looks different compared to Android unfortunately.
Best regards,
RikardHi Jeroen,
Thanks for the update. I’ve added this to your Quick CSS box, and it seems to be working:
.page-id-3954 #header .av-main-nav > li > a { font-weight: 100 !important; }Please review your site.
Best regards,
RikardMarch 18, 2021 at 12:39 pm in reply to: Masonry Gallery – Link Click doesn't work for "load moe" images #1288956Hi,
Thanks for that. I saw that you only had 3 images in the german gallery, so I added one more. Otherwise the load more button won’t show. The image I added seems to be working fine, and it loads the correct language as well. Am I missing a step in how to reproduce the problem you were having before?
Best regards,
RikardMarch 18, 2021 at 11:47 am in reply to: Benötige Hilfe bei der Anpassung für Mobile Geräte – Viewports? #1288934Hallo Kerstin,
1. Bitte versuchen Sie Folgendes in Quick CSS unter Enfold->General Styling:
@media only screen and (max-width: 767px) { span.milestone_icon { opacity: 1; -webkit-transform: scale(1); -ms-transform: scale(1); transform: scale(1); } }2. Ich bin mir nicht sicher, ob ich diese Frage verstehe. Könnten Sie bitte versuchen, etwas genauer zu sein? Wenn Sie Screenshots der Probleme haben, veröffentlichen Sie diese bitte in Ihrer nächsten Antwort.
3. Ich kann das mit Chrome auf einem Samsung A31 nicht reproduzieren. Siehe Screenshot privat. Da es auf Mobilgeräten keinen Schwebeflug gibt, ist das Verhalten im Vergleich zum Desktop etwas anders.
—Text above is translated from the test below—
Sorry for the late reply.
1. Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (max-width: 767px) { span.milestone_icon { opacity: 1; -webkit-transform: scale(1); -ms-transform: scale(1); transform: scale(1); } }2. I’m not sure I understand this question, could you try to be a bit more specific please? If you have screenshots of the problems, then please post them in your next reply.
3. I can’t reproduce that on my end using Chrome on a Samsung A31, please see screenshot in private. Since there is no hover on mobile, the behaviour is a bit different, compared to desktop.
LG,
RikardMarch 18, 2021 at 5:26 am in reply to: Getting shortcodes for content elements in WordPress Enfold Editor #1288880Hi,
Thanks for the update. I tried your shortcode on a local installation, and it works fine. It’s a header though, and I think you wanted testimonials? If to then you would have to locate that shortcode, and copy only that portion.
If you need further help, then please let us know which shortcode you want to copy, and post admin WordPress login details in private.
Best regards,
RikardHi Wolfgang,
Sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardMarch 18, 2021 at 4:37 am in reply to: code snippet gets left out each time I edit resulting in improperly spacing #1288873Hi,
Thanks for the update. I can’t reproduce the problem on my end though, please see screenshot in private. The code is still there after I have saved, and when I select to edit the page again. Could you try to explain the problem a bit further please?
Best regards,
RikardMarch 18, 2021 at 4:29 am in reply to: AntiVirus warnings for Enfold theme – action necessary? #1288872Hi Sara,
I can’t see anything which should not be there in your report, you can ignore those warnings. If you should need further help, then please include admin WordPress login details to your site in private, so that we can have a closer look.
Best regards,
RikardHi Kristin,
Thanks for the update. I can’t see that on my end, or I might be misunderstanding you. Could you post another screenshot for clarification please?
Best regards,
RikardMarch 18, 2021 at 4:14 am in reply to: The website doesn't work after updating enfold 4.8.1 #1288863Hey TommasoCarmenati,
Thanks for the login details, and sorry for the late reply. I can’t see anything obviously wrong with your site, could you try to explain the problem you are having a bit further please?
Best regards,
RikardHi,
Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Please enable debug mode, so that we can copy the content of the page to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
There is a 403 error on the admin-ajax.php WordPress file on the page, you might want to reach out to your hosting provider, to see if they can see why the server is responding with that error code.
Best regards,
RikardHi,
Sorry for the late reply. Please refer to this: https://kriesi.at/documentation/enfold/header/#sticky-header-on-mobile
Best regards,
RikardHi sorencph,
There is no option for that in Icon Grid element unfortunately, so you would need custom code to achieve that. If you need help with that, then open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.
Best regards,
RikardHi,
Thanks for that. I’m not sure I understand what you are looking to change though, is it that you want to align the REALIZZIAMO ANIMAZIONI 3D DI ALTA QUALITÀ header and paragraph to the center on mobile?
Best regards,
RikardHi,
Thanks for the update, and sorry for the late reply. I can’t see the image from your original post on the actual site, where exactly is it located?
Best regards,
RikardHi,
Sorry for the late reply. I’m not sure if that is possible, but the WooCommerce documentation might help you out? https://docs.woocommerce.com/document/woocommerce-shortcodes/
Best regards,
RikardHi,
Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardMarch 18, 2021 at 3:28 am in reply to: Custom Elements Group or Site for centralized editing? #1288848Hey dillionline,
Sorry for the late reply. I’m not sure if I’m understanding your needs correctly, but it sounds like you should be able to do that using the Page Content element. Could you try that out, to see if it’s what you are looking for please?
Best regards,
RikardHi,
Thanks for the login details, and sorry for the late reply. I’m not sure what is going on with your installation, but something is obviously going wrong, as I can see the same problem as you are on my end as well. Could you try to disable all plugins, to see if that changes anything please? If not, then please post FTP login details in private, so that we can try to upload a fresh copy of the theme for you. Also please give us permission to temporarily disable plugins, for debugging purposes.
Best regards,
RikardMarch 18, 2021 at 3:11 am in reply to: Grid layout with background images that disappear on mobile #1288846Hi,
Sorry again for the late reply. I’ve added this to your Quick CSS box:
@media only screen and (max-width: 767px) { .empty-cell-background { min-height: 300px; } }And I applied the empty-cell-background class to the empty cell to the left of the cell with the Personalized Connection Kits header. Please add that class to all the empty cells with background images, which you want to display on mobile.
About your lost settings: did you export your theme settings before you updated/deleted the old version of the theme? If so, then please try to import them again under Enfold->Import/Export. If not, then you will have to set them again, and make sure that you export the theme settings before you update next time.
Best regards,
RikardHi,
Sorry for the late reply. Please try the following in Quick CSS under Enfold->General Styling:
h2.av-special-heading-tag span.heading-wrap { text-shadow: 2px 4px #000; }Best regards,
RikardMarch 17, 2021 at 11:52 am in reply to: Frontend publisher pro insert Media object button not working #1288699Hi,
Thanks for the update, and sorry for the late reply. I tried out the form on the page in private, and it seems to be working fine on my end. Did you manage to find a solution for the problem? If not, then please let us know how we can reproduce the problem on our end.
Best regards,
RikardMarch 17, 2021 at 11:42 am in reply to: Active button over slide-show (fullscreen)…how can I geht thiis? #1288698Hi Carsten,
Sorry for the late reply. I can’t see the results as in the screenshot in private, it look like the second screenshot on my end, both when the header is transparent and solid. Did you manage to find a solution for that? If not, then please let us know how we can reproduce the problem.
Best regards,
RikardHi,
Sorry for the problem, and for the late reply. The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
If you need help with the update, then please include FTP login details as well in private.
Best regards,
RikardHi,
Sorry for the late reply. The theme has no support for Elementor unfortunately, but I’ve seen installations where it seems to run without any problems. I’m not sure if the theme is to blame for the problem you are having, but it doesn’t “overwrite jQuery”, it’s using the default WordPress version of jQuery. I wanted to check your plugins, but the account you sent us doesn’t have admin rights. If you want us to have a closer look, then please upgrade the account to have administrator rights.
If you don’t absolutely have to use Elementor, then I would advise that you stick to the Enfold Layout builder. It can handle most types of layouts, and is easy to use. If you want to make minor changes to your layouts, then we can hopefully help you out on the support forum.
Best regards,
RikardHi,
Sorry for the late reply. I tried checking your example page, but it gives me a 404 error. I created a new page, and previewed it. I can’t see any error messages on either the front or backend though.
If you should continue to have problems, then please update the theme to the latest version (4.8.1) to see if that helps: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then try to disable all plugins, to check for a conflict coming from any of them.
Best regards,
Rikard -
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