Hi Sarah,

Sorry for the late reply. The theme doesn’t control how your email client should treat different emails. Please try checking the settings in your email client, to see if you can white list the ones coming from the form on your site.

Best regards,
Rikard

Hey ginnywills,

Sorry for the late reply. Please try this in Quick CSS to hide the first price on the single product page:

.single-product p.price .woocommerce-Price-amount bdi span {
  display: none;
}
.single_variation .woocommerce-Price-amount bdi span {
  display: block;
}

This might help you to change the label of the shipping field: https://storepro.io/learn/how-to-customize-woocommerce-checkout-page/. If not, then please try asking this question on a WooCommerce help forum instead.

Best regards,
Rikard

Hey designyvr,

Sorry for the late reply. You can try to add markup like this to your titles:

<span data-av_icon="" data-av_iconfont="entypo-fontello" style="height: 44px; line-height: 44px;"></span>

Best regards,
Rikard

Hi,

Thanks for the update, and sorry for the late reply. I can’t see anything obviously wrong with your site, so I’m not sure where to start to be honest with you. Is there a sure way to reproduce the problems which you have been having? To exclude the possibility of you seeing cached results on your end, then I would suggest that you clear the cache from your plugin, or disable it. Also make sure that you clear the cache from your local browser as well, or check the site in an incognito or private browser window.

Best regards,
Rikard

Hi richardwilding,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

Hi,

Thanks for the update, and sorry for the late reply. I checked the page in private, but I can’t really see any difference between that and the pages you linked to. Also, where exactly are the breadcrumbs?

Best regards,
Rikard

Hey Jorge,

Sorry for the late reply. I’m not sure I understand your intentions, could you try to explain them a bit further please?

Best regards,
Rikard

Hi,

Thanks for that. I’ve added this for you in Quick CSS:

.template-page a {
  text-decoration: underline;
}

And your links are now underlined. Please review your site, and let us know if you would like some additional changes.

Best regards,
Rikard

Hi,

Thanks for that. I’ve been able to reproduce the problem on a test installation, and I’ve passed the problem onto our developers. I can’t say when, or if, they come up with a solution for this unfortunately.

Best regards,
Rikard

Hi Corinne,

Sorry for the problem, and for the late reply. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.1) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

If you are running a stand alone version of the LayerSlider, then you will have to deactivate the bundled version in the theme first under Enfold->Layout Builder.

Best regards,
Rikard

Hey netgo2017,

I’m not sure how that plugin works exactly, but the layout builder should only be active for pages and portfolio items by default: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type. Does you events not use a custom post type?

Best regards,
Rikard

Hi,

Thanks for the update. We can’t provide support for third party plugins unfortunately, maybe you could reach out to the developers of the plugin, or try a different plugin?

Best regards,
Rikard

Hi Michael,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Please note that our support is limited when it comes to problems caused by third party plugins.

Best regards,
Rikard

Hi,

Thanks for the clarification. I can’t see that happening on my end though, please see screenshot in private for what I see when clicking the first product on the home page. Did you try loading the site in an incognito or private browser window, to see if that works better?

Best regards,
Rikard

Hi,

Thanks for the login details, and sorry for the late reply. Could you post a screenshot highlighting the problem please?

Best regards,
Rikard