Forum Replies Created

Viewing 30 posts - 20,791 through 20,820 (of 91,855 total)
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  • March 30, 2021 at 10:03 am in reply to: Can't find the link to extend my support plan which is expiring. #1291296
    Rikard

    Hi ezimbron,

    You should be able to see that in your Themeforest account, could you check there please?

    Best regards,
    Rikard

    March 30, 2021 at 10:01 am in reply to: Interesting links – The footer shortcode keeps getting wiped out #1291292
    Rikard

    Hey KCMRfm,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, how can we reproduce the problem you are having?

    Best regards,
    Rikard

    March 30, 2021 at 10:00 am in reply to: advanced layer slider different scaling on pc and mobile #1291290
    Rikard

    Hey stucki1,

    1920 pixels wide is too big to fit on any mobile device. If you need different layouts for mobile and desktop, then you can try to copy the current slider and make the layout better adapted to mobile screens in the second slider. You can then add both of them to the page, and show/hide the correct one using custom CSS.

    Best regards,
    Rikard

    March 30, 2021 at 9:56 am in reply to: Problem with support forum registration #1291284
    Rikard

    Hi,

    You misspelled your email when registering. Please use your actual email, and the password in private to login to the support forum.

    Best regards,
    Rikard

    March 30, 2021 at 9:19 am in reply to: Download child theme #1291273
    Rikard

    Hi,

    Great, I’m glad that you found it, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    March 30, 2021 at 9:18 am in reply to: Page ID #1291271
    Rikard

    Hi Cristina,

    Thanks for the screenshot. I’m not sure it explains much though, is there a problem with the theme? If not, then maybe it would be better to reach out to Google for help on this?

    Best regards,
    Rikard

    March 30, 2021 at 9:12 am in reply to: Layout Option box not present #1291268
    Rikard

    Hi,

    Thanks for the update. Could you post a screenshot of the problem please? I’m asking since I can’t see anything missing on the page in private, for example.

    Best regards,
    Rikard

    March 30, 2021 at 8:58 am in reply to: Button clicks tracking for Google Ads and Analytics can't be set up with Enfold #1291261
    Rikard

    Hi,

    Thanks for the update. Did you try adding a class or ID in the element options, to the element which you are trying to target?

    Your screenshots doesn’t really explain much unfortunately.

    Best regards,
    Rikard

    March 30, 2021 at 8:54 am in reply to: Theme updaten von 4.02 auf 4.4 #1291259
    Rikard

    Hi Martin,

    Thanks for the update, and sorry for the late reply. We can’t help you with Envato/Themeforest account access unfortunately. Could you try reaching out to their support, to see if they can help you out please?

    Best regards,
    Rikard

    March 30, 2021 at 8:52 am in reply to: General Theme Edit Issues #1291258
    Rikard

    Hi,

    Thanks for the update. We can’t really guarantee that unfortunately. Do you have backups of the site? If so then you can always restore a backup, if something should go wrong.

    Best regards,
    Rikard

    March 30, 2021 at 8:48 am in reply to: Enfold child theme appearance not showing well #1291256
    Rikard

    Hey Didac,

    Sorry for the late reply. I can’t see any problem with your site on my end, could you try loading it in an incognito or private browser window, to see if that helps please?

    Best regards,
    Rikard

    March 30, 2021 at 8:43 am in reply to: Automatically using H1 as title tag when using Avia Layout Builder #1291254
    Rikard

    Hey holbizmetrics,

    Sorry for the late reply. If you have selected to show the title in the breadcrumbs on the page, then that will be wrapped in an h1 element. That is the only automatic way of adding the title as an h1 to a page.

    Best regards,
    Rikard

    March 30, 2021 at 8:35 am in reply to: Knowledge Base Demo – Follow Up #1291251
    Rikard

    Hey TLPLindseyMuchka,

    Sorry for the late reply. Next time you are referring to a closed topic, then please include a link to it, so that all moderators can follow the discussion you had with Nikko.

    About your problem; is the second row of 3 supposed to overlap the row above it?

    Best regards,
    Rikard

    March 30, 2021 at 8:32 am in reply to: Indent Lines When Using Shortcode Icon in Text Box #1291249
    Rikard

    Hi,

    Please try this instead:

    .iconbox_content_container p span.av_font_icon {
    margin-top: -40px !important;
}

.iconbox_content_container p span.av_font_icon .av-icon-char {
    line-height: 100px !important;
}

    Best regards,
    Rikard

    March 30, 2021 at 8:21 am in reply to: Gravity Forms not showing on iphones #1291248
    Rikard

    Hey acscreativenew,

    I can’t see the form on desktop either, but I’m not sure why that is. There are jQuery errors on the page, which are likely the cause of your problem.

    I tried logging into to your site to check the backend, but the login page is returning a 403 error. Are you blocking some country IP ranges? If so, then please let us know which countries are allowed to access the login page.

    Best regards,
    Rikard

    March 30, 2021 at 8:14 am in reply to: How to place a custom widget area on page? #1291247
    Rikard

    Hi,

    Thanks for helping out @guenni007 :-)

    Best regards,
    Rikard

    March 30, 2021 at 8:12 am in reply to: Can't login after setting up SSL. Works with Enfold theme disabled. #1291245
    Rikard

    Hey therampant,

    Sorry for the late reply. We need to be able to access your site in order to help you out, the login page is currently loading blank on my end.

    Why exactly do you need the code in your htaccess file, isn’t changing the site URL in the WordPress options enough?

    Best regards,
    Rikard

    March 30, 2021 at 8:08 am in reply to: Partner/Logo Element – permanent text under picture #1291243
    Rikard

    Hi Vlad,

    Sorry for the late reply. I can see 6 in a row already on your site, did you manage to find a solution for your problem? If not, then please try to explain your problem a bit further, or post screenshots highlighting it.

    Best regards,
    Rikard

    March 30, 2021 at 8:04 am in reply to: Google reCaptcha V2 and V3 not working #1291241
    Rikard

    Hey jmenn2000,

    Sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 30, 2021 at 8:02 am in reply to: Adding animated gif next to the social media icons header #1291239
    Rikard

    Hi,

    Thanks for the update. I can’t load your site though, please see private. Could you let us know when it’s available again?

    Best regards,
    Rikard

    March 30, 2021 at 7:45 am in reply to: color section or section width #1291233
    Rikard

    Hey mostafa0401,

    Great, I’m glad that you found a solution, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    March 30, 2021 at 7:44 am in reply to: Non editable input fields #1291232
    Rikard

    Hi Thorsten,

    Thanks for confirming, it’s much appreciated :-)

    Best regards,
    Rikard

    March 30, 2021 at 7:41 am in reply to: Enfold Burger Menu Font / Link Colur #1291231
    Rikard

    Hi,

    Thanks for the update. You have added script code to the Quick CSS box, please see private for an example. Please only add CSS to the Quick CSS box, and make sure that all your code is closed properly. Your settings should apply after that.

    Best regards,
    Rikard

    March 30, 2021 at 7:36 am in reply to: Issue with Slider #1291230
    Rikard

    Hi Max,

    Thanks for the video, and sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 30, 2021 at 7:33 am in reply to: Enfold slow loading front & back end. Need Help #1291229
    Rikard

    Hey dhadleyxelainnovations,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 30, 2021 at 7:24 am in reply to: Lay-out problem Enfold theme #1291228
    Rikard

    Hi,

    Thanks for the update, and sorry for the late reply. Could you try to update to WordPress 5.7, to see if that helps please?

    Best regards,
    Rikard

    March 30, 2021 at 7:18 am in reply to: Updating Enfold theme 4.8.1 from 4.7.6.3 problems in WP dashboard #1291227
    Rikard

    Hi,

    Thanks for the update, and sorry for the late reply. I checked the site in private, the update is available if you check manually under Enfold->Theme Update. When selecting to update there, then there’s an error message that the package is not available. I’m not sure why that is unfortunately.

    Could you try installing this plugin, to see if it works better after that? https://envato.com/market-plugin/. If not, then we’ll update manually for you.

    Best regards,
    Rikard

    March 30, 2021 at 6:55 am in reply to: Weird glitch with PDF documents #1291225
    Rikard

    Hi,

    Thanks for helping out @guenni007 :-)

    Best regards,
    Rikard

    March 30, 2021 at 6:54 am in reply to: text and space #1291224
    Rikard

    Hi,

    Thanks for the update. The text is flowing that way because the image is quite wide, and you have some long words in your text. If you reduce the width of the image a bit, maybe down to 250-260 pixels, then it should flow better.

    Best regards,
    Rikard

    March 30, 2021 at 6:44 am in reply to: Benötige Hilfe bei der Anpassung für Mobile Geräte – Viewports? #1291222
    Rikard

    Hallo,

    Danke für die Klarstellung. Sie haben den gesamten Inhalt dieser Seite in einer Tabelle platziert. Warum haben Sie das getan? Bitte versuchen Sie stattdessen, 1/5 Elemente aus dem Layout Builder zu verwenden.

    —Translation—

    Thanks for the clarification. You have placed all the content on that page in a table, why did you do that? Please try using 1/5 elements from the Layout Builder instead.

    LG,
    Rikard

  • Author
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Viewing 30 posts - 20,791 through 20,820 (of 91,855 total)
1 2 3 … 693 694 695 … 3,060 3,061 3,062