Hi,

I deactivated your caching and image optimisations plugins, and the logo is loading fine after that. This problem is not theme related, please try contacting the support for the plugin which is causing this to happen.

Best regards,
Rikard

Hey andreakustic,

I’m not sure that I understand what you are trying to achieve, could you post screenshot of that you are trying to remove please?

Best regards,
Rikard

Hey Tilman,

Please try the following in Quick CSS under Enfold->General Styling:

.av-logo-container {
  background-color: #fff !important;
}

Best regards,
Rikard

Hi,

Thanks for the update. Where exactly is this happening on your site? I checked the front and the page in private, but I can’t find the exact location. Also, are you using the visual or text tab in the text editor when this code is disappearing?

Best regards,
Rikard

Hi Eleina,

Thanks for using Enfold. Since the placing of the widget is using an absolute position, it means that you sometimes have to use different values for different screen sizes. For that, you can use media queries in CSS.

This will target tablet screens:

@media only screen and (min-width: 768px) and (max-width: 1024px) {
#header .widget {
width: 300px;
position: absolute;
top: 50px;
transform: none;
left: 95px;
}
}

And this will target mobile screen sizes:

@media only screen and (max-width: 767px) {
#header .widget {
width: 300px;
position: absolute;
top: 50px;
transform: none;
left: 95px;
}
}

Simply adjust the values in each media query, in order to place your widget in a different position.

Best regards,
Rikard

Hey Niels,

That should be possible if you are adding your content manually, and if you use 1/2 + 1/4 1/4 elements. If you need further help, then please post a link to where you want to implement this, and which content element you would like to use.

Best regards,
Rikard

Hi,

Thanks for that. The SG Optimiser plugin was creating problems on your site, it does that when file compression is active in the theme options. I’ve turned that off for you, and your site looks to function as it should now. Please review it.

Best regards,
Rikard

Hi Pawel,

I’m not sure what I understand your question, could you try to explain the problem you are having a bit further please? If this is plugin related, then please try reaching out to the plugin developers first of all.

Best regards,
Rikard

Hi xavbroadcast,

Thanks for the updates, I’m glad that you found the problem and a solution. You can only download the latest version of the theme from Themeforest, but we can provide you with older versions here, by request.

Best regards,
Rikard

Hi Pawel,

We don’t have a setup like that unfortunately, but let’s see if another participant can help you out with your request.

Best regards,
Rikard

Hi,

Thanks for the update. If the same thing happens when a default WordPress theme is active, then it’s not theme related. Our support is limited when it’s not a theme specific problem.

My best guess is that your code in wp-config.php which is defining the WordPress URL is causing the problem, since the error messages seems related to that. Note that the errors are caused by the browser, which is blocking the requested traffic.

I would suggest that you try asking for help on a WooCommerce specific help forum as well, to see if you can get further help there. If not, then I would recommend that you either hire a freelance developer who can help you out, or try starting a fresh installation on a staging site for example.

Best regards,
Rikard

Hey ColinWalton,

The text you are referring to is only a warning. If your special character works, and doesn’t break the backend, then you can continue using it. You won’t need the plugin either, if it works as it should.

Best regards,
Rikard

Hi,

Thanks for the update. Could you post login details in private to both sites, so that we can have a closer look please?

Best regards,
Rikard

Hi,

Thanks for that, login details are working now. The only difference I can see between the backend layout, and the results on the front end, is that the contact form should be on the right on the bottom of the front page. Is that one of the problems? If there are more, then please try to explain them a bit further, or post a screenshot highlighting them.

You could try to enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then copy all the shortcodes to a new page, to see if that works better. We can do it for you if you give us permission to do so.

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure what is going wrong on your site, since we haven’t been able to inspect it, and the plugin has never been tested with the theme either. I would suggest that you try reaching out to the plugin developers to see if they can help you out.

If you need further help from us, then please include admin WordPress login details in private, so that we can have a look at the backend of your site.

Best regards,
Rikard