Hi Sabine,

Your dropbox link is not working, please link directly to the image in question. I see that you are using a background image with a gold border to the left, please see private. If that is the problem, then please change the image in question with another image.

Best regards,
Rikard

Hey franki,

So you are having these problem on a local installation? It might be difficult to help you out, if we can’t actually see the problem happening.

Do you have instruction on how to reproduce this problem on our end? Does the same thing happen if you change the PHP version to 7.2.x or higher?

Best regards,
Rikard

Hi,

Thanks for the screenshots. I changed the visibility of that section in order to check it on tablet, and I see the same problem on my end as well. Could you try disabling your caching/performance plugins, to see if that makes any difference please?

Best regards,
Rikard

Hi Mike,

Thanks for the update. Please refer to this article to get some advice on how to speed up your site: https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow

We don’t really have any recommendations as to which caching or performance plugin to use, as they tend to work differently on different sites. I would recommend that you simply test the plugins of your choice out on your actual site, to see if they work or not.

Best regards,
Rikard

Hi Marcus,

Thanks for the update, we’ll keep this thread open for you. Thanks @guenni007 for helping out :-)

Best regards,
Rikard

Hi Ed,

Thanks for the update. I can’t see a link to your site in this thread, so I can’t check anything for you unfortunately. If you need us to check your site, then please turn off file compression first, or give us access to the backend so that we can turn if off temporarily.

All CSS and JS files are served on every page, regardless if you have file compression active or not. The big advantage with having file compression active, is that all the CSS and JS files are bundled into one file, which is basically what that functionality does. So instead of serving one CSS file for each module, all modules are combined in one file.

Best regards,
Rikard

Hi,

Sorry for the problem, and for the late reply. I’m not sure exactly what is going wrong on your site, but it doesn’t look to be theme related. Could you try disabling all plugins, to see if that changes anything please?

Best regards,
Rikard

Hey hooman80,

Autoplay videos are disabled by default on IOS devices as far as I know, this guide might help you out though? https://www.live2tech.com/how-to-enable-or-disable-video-autoplay-on-an-iphone-7/

Best regards,
Rikard

Hi,

Sorry for the late reply.

1. You can download Google fonts by clicking the top right blue button on the detail page of each font: https://fonts.google.com/specimen/Roboto

2. If you select a web safe font in the theme options, then it should not call Google to fetch any files.

Best regards,
Rikard

Hey cristinagrafik,

Sorry for the late reply. Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.woocommerce-shop .sidebar {
    display: block;
}
}

Best regards,
Rikard

Hi Andreas,

Thanks for that. I’m getting different results, depending on if I’m logged in or not. If I’m logged in, it seems to be working as it should, but not if I’m logged out. Does it make any difference if you disable your caching plugin? I tried clearing all the caches from it, but I’m getting the same results afterwards unfortunately.

Best regards,
Rikard

Hey Tia,

There’s nothing like that in the theme by default unfortunately, and I’m not aware of any third party solution which would implement that for you.

Best regards,
Rikard

Hey Andreas,

Please add your CSS to Quick CSS, or style.css in your child theme. When you save the theme options, the files you are referring to will be generated.

Best regards,
Rikard

Hey MysticMimi,

You could try to upload the new version to a separate folder via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install. If it should fail in some way, then you can simply activate the old version.

I see that you are running the SG Optimiser on your site, it can create problems when file compression is active under Enfold->Performance. You could try turning that off, before you activate the new version of the theme.

If you need further help from us, then please include FTP login details in private as well, and verify that you have backups of the site.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007, did you try that out and did you have any luck with it @niels?

Best regards,
Rikard