You searched for - Support | Kriesi.at - Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 19,681 through 19,710 (of 91,855 total)

← 1 2 3 … 656 657 658 … 3,060 3,061 3,062 →

Author

Posts
May 22, 2021 at 5:52 am in reply to: After Update from V3 to V4.8. – Failed to initialize plugin: avia_builder_button #1301733

Rikard
Keymaster

Hi Michael,

Thanks for that, I’m seeing the same problems on my end unfortunately. This is not a general problem with the theme, so I’m guessing that something went wrong during the update. Could you share FTP login details with us as well, so that we can try to upload a fresh copy of the theme for you? Also please make sure that you have backup of the site, before we upload the new version.

Best regards,
Rikard

May 22, 2021 at 5:46 am in reply to: Tab Section problems #1301732

Rikard
Keymaster

Hi Martin,

Your site is in maintenance mode, so we can’t view it. Please post admin WordPress login details in private, so that we can access it. Also please post screenshots of the problems you are seeing, and let us know what you would like to change.

Best regards,
Rikard

May 22, 2021 at 5:11 am in reply to: Hide Cookies in Page Conversational Form WPForms #1301731

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 22, 2021 at 5:10 am in reply to: Enfold Child Theme Options downsizes logo > logo too small #1301730

Rikard
Keymaster

Hi Rike,

If your logo is large, then the theme will pick a smaller version. It depends on the image size, but you would likely have to change it manually again if you upload another one.

Best regards,
Rikard

May 22, 2021 at 5:07 am in reply to: full width image header on mobile #1301729

Rikard
Keymaster

Hey AlpineWeb,

Do you mean that the burger menu is on top of the logo on tablet sizes? If so, then you would likely have to remove some elements. Could you let us know what exactly you would like to change, and on which screen sizes please?

Best regards,
Rikard

May 22, 2021 at 5:01 am in reply to: font style blog #1301727

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 22, 2021 at 4:58 am in reply to: Theme unresponcive to styling, reset license? #1301726

Rikard
Keymaster

Hi Dex,

Your licenses shouldn’t affect the styling settings from the theme. Could you give us an example of what is not applying, and where we can see and reproduce the problem please?

Best regards,
Rikard

May 22, 2021 at 4:55 am in reply to: Mailchimp Integration doesn't work as expected #1301724

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 22, 2021 at 4:52 am in reply to: Header Skrinking Transition #1301723

Rikard
Keymaster

Hi JUICYDESIGN,

Thanks for the feedback, and for sharing your code :-)

Best regards,
Rikard

May 22, 2021 at 4:46 am in reply to: Percentage content area #1301722

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure how the container width and image sizes are related? I would suggest that you try making the changes you want, if you run into any problem then we can try to help you out after that.

Best regards,
Rikard

May 22, 2021 at 4:42 am in reply to: Menu not visible on the mobile phone (separate mobile menu) #1301721

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 22, 2021 at 4:41 am in reply to: Anchor link to Tab Section problem #1301720

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 22, 2021 at 4:38 am in reply to: Logo center split menu – problems with reduced screens #1301719
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
@media only screen and (min-width: 989px) {
.av-main-nav-wrap {
    left: auto;
    transform: translateX(0);
    float: right;
}
}
```
Best regards,
Rikard
May 22, 2021 at 4:33 am in reply to: Google ReCaptcha does not work #1301718

Rikard
Keymaster

Hey Margit,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 22, 2021 at 4:28 am in reply to: Akkordeon als FAQ #1301716

Rikard
Keymaster

Hi,

Thanks for the update. The Accordion on your actual site looks almost exactly like your mockup, and what you are describing. Could you narrow things down a bit, as to what you need help with? Please note that we are not a customisation service, but we will try to help customers out with small tweaks.

Best regards,
Rikard

May 21, 2021 at 12:11 pm in reply to: Visual editor displays white html code from text editor #1301599

Rikard
Keymaster

Hi,

Thanks for that. Please enable debug mode, so that we can copy the content of the problem element to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

Best regards,
Rikard

May 21, 2021 at 11:58 am in reply to: how to make pictures / icons smaller on mobile devices #1301596
Rikard
Keymaster
Hi,

Thanks for the update. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.page-id-5815 #av_section_3 .flex_column_table_cell {
    display: inline-block;
    float: left;
    width: 50%;
}
}
```
Best regards,
Rikard
May 21, 2021 at 11:49 am in reply to: plugin no longer works #1301592

Rikard
Keymaster

Hi Franz,

Yes, please forward it to the developer.

Best regards,
Rikard

May 21, 2021 at 11:48 am in reply to: Date appearance in text box #1301591

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

May 21, 2021 at 11:45 am in reply to: Slider caption and title sizing #1301588
Rikard
Keymaster
Hi,

Thanks for that. You have this somewhere in the theme, which is setting the size on mobile:
```
@media only screen and (max-width: 479px) {
.responsive #top .slideshow_caption h2 {
    font-size: 20px !important;
}
}
```
I can’t check where it’s coming from, since /wp-admin/ redirects to an account page.

This CSS which is likely added in the same place, is setting the size for the caption:
```
@media only screen and (max-width: 479px) {
.responsive #top .slideshow_caption .avia-caption-content {
    font-size: 13px !important;
}
}
```
This CSS is controlling the position of the numbers:
```
@media only screen and (max-width: 767px) {
.av-no-preview .avia-timeline .milestone_icon.milestone-icon-hasborder .milestone_inner {
    line-height: 60px;
}
}
```
And this controls the timeline:
```
@media only screen and (max-width: 767px) {
.av-no-preview .avia-timeline-vertical .av-milestone-icon-wrap:after {
    left: 32px;
}
}
```
Best regards,
Rikard
May 21, 2021 at 11:28 am in reply to: Grid Row Different Height on Mobile Device? #1301585
Rikard
Keymaster
Hi,

I’m seeing the same thing on my end now, this is the URL for the image:
```
url(data:image/svg+xml,%3Csvg%20xmlns=%22http://www.w3.org/2000/svg%22%20viewBox=%220%200%20500%20300%22%3E%3C/svg%3E)
```
If you are trying to use SVG images, then those are not supported unfortunately. Please try PNG or JPG image to see if that works better.

If you need to position something in an absolute position, like at the bottom of the screen, then you would need custom CSS for that: https://www.w3schools.com/css/tryit.asp?filename=trycss_position_absolute

Best regards,
Rikard
May 21, 2021 at 7:21 am in reply to: General Styling does not take effect. #1301532

Rikard
Keymaster

Hi Dex,

Please refer to this on how to set the correct permissions for the token: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. I would recommend that you generate a separate token for each of your sites.

We are a vendor on the Envato/Themeforest platform, if you need support for our theme, then please ask them here. If you need help with things concerning your Envato account, or something on the Envato platform, then please ask them directly to their support.

Best regards,
Rikard

May 21, 2021 at 6:59 am in reply to: Where to find quote font color #1301530

Rikard
Keymaster

Hi Nathan,

I can see the theme settings applying to your site, please try loading it in an incognito or private browser window.

Best regards,
Rikard

May 21, 2021 at 6:34 am in reply to: Google Maps error message #1301526

Rikard
Keymaster

Hi,

Thanks for the update. I created a test page, and it seems to be working as it should there, please see private. On which page are you seeing the map with problems?

Best regards,
Rikard

May 21, 2021 at 6:30 am in reply to: problemi con la creazioni di nuovo utente #1301525

Rikard
Keymaster

Hey cristinagrafik,

I translated your question, but it doesn’t make much sense to me unfortunately, could you try explain the problem in a different way please? If you have screenshots of the problem, then that might help us understand it better as well.

Best regards,
Rikard

May 21, 2021 at 6:26 am in reply to: Woocommerce Variation Image Gallery Advanced Layout Builder #1301523

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. If you want to share the solution with the community, then that would be appreciated :-)

Best regards,
Rikard

May 21, 2021 at 6:23 am in reply to: Text inline with radiobuttons #1301522

Rikard
Keymaster

Hi Dave,

I can only see a checkbox on that page, and it’s inline with the text. Maybe you linked to the wrong page?

Best regards,
Rikard

May 21, 2021 at 6:20 am in reply to: recaptchaV3 not working #1301521

Rikard
Keymaster

Hi Niemitz,

V3 is a bit different from v2, since it doesn’t show the “are you are robot” box, please read more here: https://stackoverflow.com/questions/51171349/how-does-googles-recaptcha-v3-work.

Best regards,
Rikard

May 21, 2021 at 5:50 am in reply to: Mobile Burger menu not working #1301516

Rikard
Keymaster

Hey dcashion,

Your burger menu is working fine on my end, could you try using a private or incognito browser window please?

Best regards,
Rikard

May 21, 2021 at 5:42 am in reply to: Menu item in Socket and Header have same custom link but behave differently #1301514

Rikard
Keymaster

Hi,

Thanks for that, we can access your site now. I checked the links you referred to, and the content seems to be different when opening the link from the main menu, compared to when opening it from the socket. Is that the problem you are having, and which content is correct?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 19,681 through 19,710 (of 91,855 total)

← 1 2 3 … 656 657 658 … 3,060 3,061 3,062 →