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Hey maryenvato,
Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
Rikard-
This reply was modified 3 years, 11 months ago by
Rikard.
Hi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardMay 24, 2021 at 4:52 am in reply to: Full width easy slider not showing on international/ all websites #1301891Hi,
It’s rendering fine on my end, please see private. Could you try to explain the problem a bit further please?
Best regards,
RikardHi,
Thanks for that, I see the same problem on my end. I can’t see the actual content on the backend though, how are you adding the content which is below the search bar?
Best regards,
RikardMay 24, 2021 at 4:29 am in reply to: Specific Blog Post always switches to Avia Layout Architect #1301888Hey kopf-und-stift,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardMay 23, 2021 at 6:41 am in reply to: Fullwidth Easy Slider no longer full width after upgrade to 4.8.2 #1301816Hi,
Thanks for the update. The problem goes away when the parent theme is activated, so the problem is coming from your child theme. I see that you are overriding some shortcodes in the child, could you try copying what you need to override from the parent theme, then apply your customisations again after that please?
Best regards,
RikardHi,
Thanks for the update and clarification. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi Jo_Gr,
I couldn’t see anything like that on your front page, could you let us know what to do in order to reproduce the problem you are having please?
Best regards,
RikardHey Jacopotj,
Could you post a link to where we can see the actual problem on your site please?
Best regards,
RikardMay 23, 2021 at 6:21 am in reply to: how to make pictures / icons smaller on mobile devices #1301804Hi,
Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardMay 23, 2021 at 6:19 am in reply to: When creating a custom element template -> An error occurred: null #1301803Hey gosimpla,
I can’t reproduce that problem on my end, could you please give us step by step instructions on how to reproduce it? Also please provide us with admin WordPress login details in private, so that we can access your site.
Best regards,
RikardHi,
Thanks for the update. I activated debug mode for you, and copied the content of the start page to a new page, please see private. The problem goes away when I delete the KUNDENMEINUNGEN section, which seems to contain some custom code and scripts. Could you try reaching out to the authors of that code, to see if they can help you out further?
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey brunet77,
Could you post a link to where we can see the problem you are having please?
Best regards,
RikardHi,
Thanks for the update. If you need help with finding CSS, then we need access to the WordPress backend. /wp-admin/ redirects to the URL in private, so we can’t access it.
Best regards,
RikardHi,
Thanks for the update. There’s no facebook functionality like that in the theme by default, did you try searching for a plugin or third party code?
Best regards,
RikardHi Pepe,
Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Max,
It’s actually working as it should, the only problem is that the second Theme Options should actually read Theme Extentions. The second option is simply displaying the wrong word, since the german translation wasn’t correct in the latest version of the theme. This will be rectified in the next update.
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Franz,
I’ve added the CSS for you, and it’s applying on your site. Please review it.
Best regards,
RikardMay 23, 2021 at 4:45 am in reply to: Gallery shows "the image could not be loaded" on click #1301791Hi Thorsten,
Thanks for the update. We’re not all that comfortable with debugging on a live site, would it be possible for you to copy it to a staging area? If not, then we can test on your live site, but please verify that you have backups of it first.
Best regards,
RikardMay 23, 2021 at 4:41 am in reply to: Element Image > Advanced > Image Link Settings > Lightbox -> not works #1301790Hi Simon,
Thanks for the clarification. I can see the problem on your site, but I can’t reproduce it on a test site running the latest version of the theme: http://wpexpert.se/enfold/image-lightbox-test/. Does it make any difference if you disable all plugins?
Best regards,
RikardMay 23, 2021 at 4:31 am in reply to: Advanced Layer Slider Transitions Not Working – Mod Assistance Please #1301789Hi,
Thanks for the update, so everything is working as it should when you are not using SVGs?
Best regards,
RikardHi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Krystian,
I’m not sure why those warnings are appearing on your site, but they are not generated by the theme. Did you try disabling all plugins, to see if that helps?
Which slider are you having problems with? Is it the LayerSlider on the front page?
Best regards,
RikardHi rvga,
Sorry for the problem. This is a mistake in the theme, the custom elements should not be public and possible to index. This problem should be fixed in our latest development version, if you share WordPress and FTP login details with us in private, then we can install that for you.
Best regards,
RikardHi,
Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardMay 22, 2021 at 6:09 am in reply to: styling fonts in html block, styling linking icons, adding js to layer slider #1301735Hi,
Sorry for the late reply. Could you try adding a class to your social media icons, so that we can target them with CSS please?
I’m not sure what you mean by the copyright line, do you want to add that in the slider as well?
Best regards,
RikardMay 22, 2021 at 6:03 am in reply to: Menu item in Socket and Header have same custom link but behave differently #1301734Hi,
Gap on the front page: Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If it doesn’t disappear after the update, then please try to edit and save something on the page.
Menu problem: I can’t see what the problem is unfortunately, so I’ve asked the rest of the team for help. Please reply to this thread, so that it gets added back to our support queue.
Best regards,
Rikard -
This reply was modified 3 years, 11 months ago by
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