Hi Roger,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Martin,

I’ve created a test page for you, please see private.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for that. I can now access the problem page, but I’m not sure if I can reproduce the problem though, it seems to be loading fine on my end. Please see screenshot in private. If I’m misunderstanding the problem, then please try to explain a bit further, and post a screenshot highlighting it.

Best regards,
Rikard

Hi Btina,

I’ve downgraded your site to the previous version of the theme, and it’s working as it should now. I’m not sure why this problem is happening with the latest version of the theme unfortunately. If you need further help, then please try copying the site to a staging site first, so that we can update there first.

Best regards,
Rikard

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Itai,

The child theme is never updated automatically, that is something you have to do yourself in style.css in the child theme. If you want to change the version, then please do so there.

Best regards,
Rikard

Hey denisechapman,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. If you have further instructions on how to reproduce the problem you are seeing on your end, then please share them with us.

Best regards,
Rikard

Hey itmonkey,

Please try disabling file compression under Enfold->Performance, it’s likely the SG Optimiser which is causing this problem.

Best regards,
Rikard

Hi,

Please try this instead:

.av-share-box .avia-related-tooltip {
    top: 600px !important;
}

.avia-related-tooltip .avia-arrow {
    -webkit-transform: rotate(225deg);
    transform: rotate(225deg);
    top: -7px !important;
}

Best regards,
Rikard

Hi Julia,

Could you post a link to where we can see the problem in question please?

Best regards,
Rikard

Hi Pascal,

If you need further help, then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

Hi Daniel,

Thanks for that. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.3) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Chris,

Nesting elements like that is not supported by default unfortunately, but if you want to try copying shortcodes into other elements, then you can activate debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure where you have sent the login token? Please post it here in private, so that all moderators have access to it.

Best regards,
Rikard