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August 3, 2021 at 5:56 am in reply to: Backend not working. Error: No such file or directory in… #1314061
Hi,
Thanks for the update. I renamed the plugin folder, and your site seems to be back to life after that. I changed the plugin folder name back as well, and it seems to be working fine after that too. Please review your site.
Best regards,
RikardHey Wendy,
Some hosting companies provide temporary development URLs which you might be able to use, but you will still need a license of the theme in order to use it.
Best regards,
RikardHi André,
Great, I’m glad that you got things working, and thanks for the update.
Guitar Answer Guy: did this happen when using 4.8.5, or 4.8.6?
Best regards,
RikardHey june,
What happens if you activate a different theme, does the same problem happen then? If you need help with the plugin in question, then I would recommend that you reach out to the developers of it first of all.
Best regards,
RikardHi Charlotte,
Thanks for reaching out to use. If you want to use Enfold for your site, then you would first have to purchase a license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. After that you would need to install it on your WordPress installation. If you would like to use one of the demos, then you can download them under Enfold->Demo Import, once the theme is installed.
Best regards,
RikardAugust 3, 2021 at 5:09 am in reply to: Change Follow-Link into No-Follow-Link on the Partner Logo elements #1314056Hi,
Thanks for the update. Please try this in Quick CSS:
.avia_textblock a:hover .image-overlay { opacity: 0.7 !important; display: initial !important; top: 0; left: 0; }Best regards,
RikardAugust 3, 2021 at 5:04 am in reply to: token inquiry – problems with the theme | how to install the token new? #1314055Hi Nic,
Please don’t overwrite the child theme, if it contains modifications which you would like to keep. Only upload the parent theme files, and you should upload all of them. You could create a new folder called enfold_new for example, then upload all the files there. Once the upload is done, then you can change the name of the old folder to enfold_old, and rename the new folder to simply enfold. After that the update should be done.
Best regards,
RikardHey Max,
We can do it for you, if you provide us with your purchase code in private. Also let us know what you would like to change in your user account.
Best regards,
RikardAugust 3, 2021 at 4:58 am in reply to: Enfold ALB doesnt show text although there should be text #1314053Hi,
Thanks for the update, I’m glad that you found the cause of your problem. I don’t think there’s an easy way of removing that unfortunately, you will probably have to do it manually. You might want to reach out to the plugin authors and ask the same question, just in case they have a solution for you.
Best regards,
RikardHi Shari,
Please try the following in Quick CSS under Enfold->General Styling:
#search-5 #searchform>div { height: 37px; }Best regards,
RikardHey Maxim,
Please try this in your functions.php file:
/** * With WP 5.8 block editor was introduced to widget page. This is currently not supported by Enfold. * Based on https://wordpress.org/plugins/classic-widgets/ we disable this feature. * * If you want to use the new widget page and use a child theme add in functions.php of the child theme: * * $avia_config['use_block_widget_page'] = true; * * @since 4.8.4.1 */ if( ! isset( $avia_config['use_block_widget_page'] ) || $avia_config['use_block_widget_page'] !== true ) { // Disables the block editor from managing widgets in the Gutenberg plugin. add_filter( 'gutenberg_use_widgets_block_editor', '__return_false' ); // Disables the block editor from managing widgets. add_filter( 'use_widgets_block_editor', '__return_false' ); }Or try installing this plugin: https://wordpress.org/plugins/classic-widgets/
Best regards,
RikardHi,
Thanks for that. The logo you have set in the theme options doesn’t seem to exist, so I’m guessing that is the problem? Please try changing it to a different image to see if that helps.
Best regards,
RikardHi,
Thanks for the update. The parent element can’t have two different click states unfortunately. It will either collapse or expand the menu, or link to a page.
Best regards,
RikardHey Michael,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the problem you are having on your actual site.
Best regards,
RikardHey Stefan,
If you enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then you can try copying the shortcode of the Contact Form into the Accordion.
Best regards,
RikardHey Moreeez308,
Thanks for the login details. Do you mean that the Layout tab is missing on your posts? If so then I can’t reproduce the problem on a test installation, but I do see the problem on your site. Does is make a difference if you select to use the Classic Editor in the main page of the theme options? Also please try to update to the latest version (4.8.6) of the theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If none of those things should work, then please try disabling all plugins.
Best regards,
RikardAugust 3, 2021 at 4:14 am in reply to: Since the last update of Enfold, the page has had extremely long loading times #1314043Hey AB,
Thanks for the screenshot. Could you post a link to the site in question as well, so that we can have a closer look please?
Best regards,
RikardHi Stefan,
Sorry for the problem. I checked both the pages you linked to, but I can’t see any problem there on first load. The background images are showing up fine on my end. Could you try loading the pages in different browsers, or check in incognito/private windows please?
Best regards,
RikardHi Arkadi,
Thanks for the update. The new version of the theme is available for download now, could you try updating to that please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardAugust 3, 2021 at 3:58 am in reply to: Outer Distance for Special Heading Problem after update #1314037Hi Oliver,
Thanks for the update. We released a new version of the theme yesterday, could you try updating to that please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please include admin WordPress login details in private, so that we can have a closer look at your site.
Best regards,
RikardAugust 3, 2021 at 3:53 am in reply to: Upgrading to later version of Enfold causes critical error #1314036Hi Iain,
Sorry for the late reply. Could you enable debug mode, so that we can try to copy your content to a test page or test installation please? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so. Also please make sure that Appearance->Theme Editor is active on your installation. If not, then please include FTP login details as well.
Best regards,
RikardHi Jay,
Sorry for the late reply. Could you try updating the theme to the latest version (4.8.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi Simona,
Sorry for the late reply. There’s no functionality for that in the theme unfortunately, but you might be able to find a plugin which would implement such functionality for you.
Best regards,
RikardHi,
Thanks for that. I got it working now, and I still see the problem. When inspecting the page in the browser, the problem disappears though, which will make it a bit difficult to debug. I see that you are running Autoptimize on the site, does it make any difference if you disable that?
Best regards,
RikardHey werbeagenturlauf,
Please try this in your functions.php file:
/** * With WP 5.8 block editor was introduced to widget page. This is currently not supported by Enfold. * Based on https://wordpress.org/plugins/classic-widgets/ we disable this feature. * * If you want to use the new widget page and use a child theme add in functions.php of the child theme: * * $avia_config['use_block_widget_page'] = true; * * @since 4.8.4.1 */ if( ! isset( $avia_config['use_block_widget_page'] ) || $avia_config['use_block_widget_page'] !== true ) { // Disables the block editor from managing widgets in the Gutenberg plugin. add_filter( 'gutenberg_use_widgets_block_editor', '__return_false' ); // Disables the block editor from managing widgets. add_filter( 'use_widgets_block_editor', '__return_false' ); }Or try installing this plugin: https://wordpress.org/plugins/classic-widgets/
Best regards,
RikardHi William,
Great, I’m glad to hear that it’s back to normal again. I didn’t make any changes to your site, so maybe it was a local problem in your browser. The broken theme is likely a folder in your themes folder, which shouldn’t be there. If you need help with that, then we would need FTP login details as well.
We are planning on a new theme release later today. If you want to update to that, then it would be a good idea to do it on a staging version of the site first. That way your production site will be safe, if there should be any problems with the new version.
Best regards,
RikardHi,
Please try this CSS as well:
@media only screen and (min-width: 990px) and (max-width: 1200px) { .html_header_top #top .av_menu_left .main_menu { left: auto; right: 0; } }Best regards,
RikardHey Ammar,
Thanks for reaching out to us. I’m sure that is possible, but we haven’t tested the theme with any plugins like that unfortunately.
Best regards,
RikardAugust 2, 2021 at 8:01 am in reply to: slideshow_layerslider.php on line 28 | functions.php on line 5535 | php on line #1313841Hey carTransport,
I see that you are running an old version of the theme, could you try to update to the latest version (4.8.5) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard -
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