Hi Nick,

I don’t have any other solutions for you. If you need further help then include admin WordPress login details in private.

Best regards,
Rikard

Hey zeetech,

It’s very difficult to show all the image content in background images which are set to cover the container element. Could you try to more the text and smaller images out of the background, and add them using regular layout elements instead please?

Best regards,
Rikard

Hi Toby,

We changed a lot of things on the backend from version 4.8.3 to 4.8.4, and some things went wrong there. One problem were weak CSS selectors for example. I’m glad to hear that the problems are gone on your site now though. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for that. The login details you posted are not working though, please check and verify.

ERROR: Incorrect username or password.

Best regards,
Rikard

Hey codingharu,

I see that maintenance mode is currently turned off on your site, do we need to enable it in order to reproduce the problem you are having? If so, then please give us permission to do so.

Best regards,
Rikard

Hey enfold-94556,

Thanks for the screenshot. Could you post a link to where we can see the actual element on your site please?

Best regards,
Rikard

Hey THOMAS STOKES,

We don’t provide support over the phone. Please register on the support forum here: https://kriesi.at/support/register/. After that, then you can post your questions here: https://kriesi.at/support/forum/enfold/

Best regards,
Rikard

Hi,

Thanks for that. I see the same thing happening on my end, but I can’t reproduce the problem on test installation. First off, could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please deactivate all plugins, to see if that changes anything.

Best regards,
Rikard

Hi Valerie,

Thanks for that. The WordPress login details you sent are working, but we would need FTP login details as well, in order to update the theme for you. Could you provide us with those details as well please? Also please verify that you have backups of the site.

Best regards,
Rikard

Hi,

Thanks for that. I found it on the backend, and it looks like the URL is giving the same error when I try it in a browser. I’m not sure which the regular URL for the video is, but you might need to try and embed it again.

Best regards,
Rikard

Hi Daniela,

Thanks for the update. If you can provide us with a test installation, then that would be preferable. Also please make sure that you update the theme to the latest version (4.8.6.1).

Best regards,
Rikard

Hi,

Thanks for the update. I see the same problem on your site, but I can’t reproduce it on a test installation using the current version of the theme (4.8.6.1), could you try updating to that please? The styling is there on your site, but it’s being overridden by what looks to be old CSS for some reason.

Best regards,
Rikard

Hi,

Thanks for the update. You can try to adjust the height of the tab on mobile, using this CSS:

@media only screen and (max-width: 767px) {
.postid-2790 #av-tab-section-2-7 .av-layout-tab-inner {
  height: 10000px !important;
  overflow: visible !important;
}
}

Best regards,
Rikard

Hi Erik,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard