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August 16, 2021 at 7:03 am in reply to: Need to extend support and add a license for new domain – How to update? #1316891
Hey Joye,
The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating, and export the theme settings, so that you have a backup of that as well.
You don’t have to worry about the licensing/token until you have moved your site. Once that is done, then please follow this:
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
You can extend your support period at Themeforest.
Best regards,
Rikard-
This reply was modified 3 years, 8 months ago by
Rikard.
Hi Alwin,
Great, I’m glad that @guenni007 could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardAugust 16, 2021 at 6:44 am in reply to: I need twice the amount of letters from the text excerpt #1316884Hi,
Thanks for that. I’ve added the function for you, and it’s working as it should. Please note that this change will be overwritten on updates, I would recommend that you place this modification in a child theme instead: https://kriesi.at/documentation/enfold/install-enfold-theme/#why-child-theme
Best regards,
RikardAugust 16, 2021 at 6:32 am in reply to: Alternate content settings have an effect on Gutenberg #1316881Hey TBM,
I see the same problem on a test installation. I’ve reported this problem to our developers, a fix will be included in the next version of the theme.
In the meantime, please try this in functions.php:
function avia_set_gutenberg_title_background() { ?> <style> .editor-styles-wrapper .editor-post-title__block textarea { background-color: white !important; } </style> <?php } add_action( 'init', 'avia_set_gutenberg_title_background');Best regards,
RikardHey VIEDU,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardAugust 16, 2021 at 5:16 am in reply to: GETTING ERROR WHILE CLICK ON CUSTOMIZE FROM ADMIN PANEL "CRITICAL ERROR IN SITE" #1316878Hi,
Thanks for the update. I tried logging into your site, but the details you posted are not working. Please check and verify.
Best regards,
RikardHey VIEDU,
The sites you linked to are not loading on my end, but if you are running 4.8.5, then please try updating to 4.8.6.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t help, then please include admin WordPress login details in private, so that we can have a closer look.
Best regards,
RikardAugust 16, 2021 at 4:55 am in reply to: Footer Widgets with custom HTML keep resetting and reverting #1316871Hi,
Thanks for that. Your widgets look fine on my end, does this problem occur when you try to add the icons? If so, are we allowed to add them? Also please let us know where you are looking to add them.
Best regards,
RikardAugust 16, 2021 at 4:11 am in reply to: Probelm with spacing in the mobile layout of my website #1316847Hi emanuelecocchiaro,
Our developers have come up with a solution for this problem now. If you could share FTP login details with us in private, then we can upload the fix for you.
Regards,
RikardHi Oriano,
Please post admin WordPress login details in private to the site which this is not working on, so that we can have a closer look.
Best regards,
RikardAugust 15, 2021 at 12:18 pm in reply to: New Color Sections Won't Use Custom Background Color (Enfold 4.8.6.1) #1316804Hi,
Great, I’m glad that you got it working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey G Rutstein,
I’m not sure I understand your question, could you try to explain a bit further please?
Best regards,
RikardHi,
Please try the following in Quick CSS under Enfold->General Styling:
#menu-item-2004 img { vertical-align: sub; padding-bottom: 2px; }Best regards,
RikardAugust 15, 2021 at 7:02 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1316787Hi,
I’m being blocked on the login page:
IP-adres geblokkeerd
Je probeert het WordPress dashboard te bezoeken vanaf een IP-adres dat niet bij ons bekend is. Bekijk de stappen hiernaast om jouw IP-adres toe te voegen via jouw xel omgeving. Mocht je er niet uitkomen, lees dan het artikel op onze academy voor het afschermen van het WordPress dashboard.Which IPs are allowed to access your site? If you could allow the countries in private, then we should be able to access your site.
Best regards,
RikardHey Steve,
Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please check the status of the actual video on Youtube, since they recently changed the status of some unlisted videos to private.
Best regards,
RikardHi,
Thanks for the update. We didn’t fix anything, all we did was to update the parent theme, so the fix is already included in the current release.
Best regards,
RikardAugust 15, 2021 at 6:42 am in reply to: Warning: Creating default object from empty value + Login impossible #1316783Hey e-motiondesign,
Please try uploading the latest version of the theme (4.8.6.1) via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install
Best regards,
RikardAugust 15, 2021 at 6:40 am in reply to: Das Kontaktformular kommt leer an / Contact form arrives empty #1316782Hi,
Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Also please try to update your PHP version to 7.4 or higher.
Best regards,
RikardHey Francesco,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.6.1) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHey noanox,
You can try to make the logo container wider with this CSS:
.av-logo-container { max-width: 1390px; }If that is not what you are looking to do, then please try explaining your intentions a bit further.
Best regards,
RikardHi,
Thanks for the update. I see that you have the images in a 1/5 element now. It might be easier if you place the image and text in the same column, and wrap them in span tags:
<span>Your image goes here</span><span> And this is your text</span>You would have to create your own font file to be able to use your icons in the theme, they are currently images. It might be easier to continue using them as images.
Best regards,
RikardHi,
Thanks for the update. Please try this in Quick CSS:
div.title_container { background: rgb(2,0,36); background: linear-gradient(90deg, rgba(2,0,36,1) 0%, rgba(9,9,121,1) 42%, rgba(0,212,255,1) 100%); }If you need a different gradient, then you can generate one here: https://cssgradient.io/
Best regards,
RikardHi,
Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardAugust 15, 2021 at 4:51 am in reply to: "Health Check & Troubleshooting" keeps telling there is a new version #1316775Hi Hanne,
I’m not familiar with that plugin unfortunately, could you try reaching out to the plugin developers to see if they can help you out please? If you need further help from us, then please post admin WordPress login details in private, and let us know how to reproduce the problem on your site.
Best regards,
RikardAugust 15, 2021 at 4:48 am in reply to: All new updates on frontpage to generate an excel sheet or email? #1316774Hi,
Thanks for the update. If you should find something, then please share it here with the community :-)
Best regards,
RikardHi,
Please try this CSS as well:
#top .wp-caption { max-width: fit-content; display: inline-block; }Best regards,
RikardHi Max,
Thanks for the update. I tried logging into your site to check the CSS, but the login details you posted are not working. Please check and verify. If you want to roll back to 4.8.6 then we can provide you with the code, or post FTP login details in private as well, so that we can upload it for you.
Best regards,
RikardHi kendoargentina,
Thanks for the login details. I see a 404 error on the this WordPress file on the page you linked to:
https://www.your.site/wp-admin/admin-ajax.phpI’m not sure exactly what causing it though. Could you try reaching out to your hosting provider to see if they have access to some more details, or error logs please? Also please enable debug mode, so that we can copy the content of a problem page, to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
Best regards,
Rikard -
This reply was modified 3 years, 8 months ago by
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