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August 18, 2021 at 4:43 am in reply to: Woocommerce Product pics #1317245

Rikard
Keymaster

Hey Stefan,

I’m not sure what is going on there, but the image actually seems to be displaying correctly, it’s just that the image is all grey. Do you have any image optimisation plugins or something similar which could be affecting your images? If so then please try turning that off, and try uploading the images again to see if that helps. If you need further help with this, then please post admin WordPress login details in private.

Best regards,
Rikard

August 18, 2021 at 4:33 am in reply to: Ein Fehler vom Typ E_ERROR #1317243

Rikard
Keymaster

Hey printexmedia,

Thanks for the login details. The problem goes away when the parent theme is active, so the problem is coming from your child theme. Could you try removing all your customisations, then add them back one by one, to see which customisation is causing this problem please?

Best regards,
Rikard

August 18, 2021 at 4:25 am in reply to: Anchor Links Not Scrolling to Tab Section Tabs #1317240

Rikard
Keymaster

Hi Jan,

Thanks for letting us know. Would it be ok to close this thread for now?

Best regards,
Rikard

August 18, 2021 at 4:17 am in reply to: Text beside icon is not centered #1317238

Rikard
Keymaster

Hi,

Thanks for the update. It’s very useful to know at least basic CSS, if you want to customise your sites :-)

Best regards,
Rikard

August 18, 2021 at 4:15 am in reply to: napfcoach-hessen.de #1317237

Rikard
Keymaster

Hi Marcus,

You can download the theme files from your Themeforest account, which was used to purchase the theme.

Best regards,
Rikard

August 18, 2021 at 4:13 am in reply to: Avia WooCommerce Elements doesn´t work after Update! #1317236

Rikard
Keymaster

Hey Tobias,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 18, 2021 at 4:12 am in reply to: Image loading issues #1317235

Rikard
Keymaster

Hi,

The login details you posted are not working, please check and verify.

Best regards,
Rikard

August 18, 2021 at 4:06 am in reply to: Frontend fehlerhaft | Sektionen, Farben und Bilder #1317227

Rikard
Keymaster

Hi Franz,

Great, I’m glad that we could help. This likely happened since we have restructured some layout elements on the backend, and we still have some elements left to update. So if this or a similar problem should happen again, then please try to toggle the file compression options, and save. That should regenerate the theme CSS files.

Best regards,
Rikard

August 18, 2021 at 4:03 am in reply to: Error message #1317226

Rikard
Keymaster

Hi Andreas,

It doesn’t look like those error messages are coming from the theme, does it go away if you disable all plugins? If you need further help with this, then please include admin WordPress login details in private.

Best regards,
Rikard

August 18, 2021 at 4:00 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1317225

Rikard
Keymaster

Hi jochenmaier,

Please check the suggestion I posted above just now. If that doesn’t work for you, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 18, 2021 at 3:59 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1317224

Rikard
Keymaster

Hi bvwijk,

Thanks for that, the IP address doesn’t seem to be working either unfortunately, please see private.

About your problem; please try to activate the option to delete the old CSS and JS files under Enfold->Performance, then save the theme options. That should regenerate the theme CSS files, and your images should hopefully be visible after that. If it doesn’t work, then we would need to access your site in order to check the problem further.

Best regards,
Rikard

August 18, 2021 at 3:52 am in reply to: Smaller version of header for one page #1317223

Rikard
Keymaster

Hi,

Thanks again for helping out @guenni007 :-)

Best regards,
Rikard

August 18, 2021 at 3:48 am in reply to: Accordion title length / spacing – text overlapping "+" symbol #1317222
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS instead:
```
.av-elegant-toggle p.toggler {
  padding-right: 60px !important;
}
```
Best regards,
Rikard
August 18, 2021 at 3:28 am in reply to: Issue with WooCommerce quantity buttons – When clicking – or + quantity is NaN #1317221

Rikard
Keymaster

Hi,

Sorry for the late reply. I’m not sure what is causing this problem unfortunately, does it work as expected if you activate a default WordPress theme? Please note that our support for unsupported third party plugins is limited.

Best regards,
Rikard

August 17, 2021 at 1:45 pm in reply to: Support using the theme #1317160

Rikard
Keymaster

Hi phatsuphu,

I can see a token at the backend of your site already, and it seems to be working as it should. If you should need any further help, then please let us know what is not working for you.

Best regards,
Rikard

August 17, 2021 at 1:42 pm in reply to: 4.85 Update Support #1317156

Rikard
Keymaster

Hi Paul,

Great, I’m glad to hear that :-)

Best regards,
Rikard

August 17, 2021 at 1:22 pm in reply to: Bug with row with 4 columns at "tablet" widths #1317151

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 17, 2021 at 1:15 pm in reply to: Search result page isn't displaying correctly when a certain item is displayed #1317148

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 17, 2021 at 6:57 am in reply to: GETTING ERROR WHILE CLICK ON CUSTOMIZE FROM ADMIN PANEL "CRITICAL ERROR IN SITE" #1317095

Rikard
Keymaster

Hi,

Thanks for that. Please enable debug mode so that we can copy your content to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

August 17, 2021 at 6:53 am in reply to: changing colour of main nav bar menu on each page #1317094

Rikard
Keymaster

Hi Greg,

You would need custom CSS for that, you could use the page id class which can be found in the body tag for example. If you need further help, then please try to explain your intentions a bit further and link to the site in question.

Best regards,
Rikard

August 17, 2021 at 6:50 am in reply to: Masonry Gallery Not Saving Images #1317092

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 17, 2021 at 6:49 am in reply to: Missing Style Sheet #1317091

Rikard
Keymaster

Hey pamk21,

Are you seeing that under Appearance->Themes? If so then it’s likely just a folder in your themes folder which should not be there. You can navigate to the themes folder via FTP and delete it there.

Best regards,
Rikard

August 17, 2021 at 6:46 am in reply to: Pages not updating #1317090

Rikard
Keymaster

Hi EL,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 17, 2021 at 6:45 am in reply to: Adding a text (link) next to the logo, before the menu in header #1317089

Rikard
Keymaster

Hi Joan,

Maybe you could add it to a widget area in the header? https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Rikard

August 17, 2021 at 6:40 am in reply to: Enfold: Center Small bar above Main Menu #1317087

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 17, 2021 at 6:31 am in reply to: We've inherited a website with Enfold 4.5.6 and no private token #1317082

Rikard
Keymaster

Hi Myrna,

An update to the latest version of the theme (4.8.6.2) would likely solve your problem. If you don’t have, or can’t get access to the Themeforest account which was used to purchase the theme, then you might have to purchase an additional license. After that, then please refer the documentation here: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

August 17, 2021 at 6:26 am in reply to: Icon List Malfunction #1317080

Rikard
Keymaster

Hi,

Thanks for the update. I can’t see the layout being broken on the test page now though, and I changed the icons already, without any problems. If you have any further details on how to reproduce this problem, then please share them with us.

Best regards,
Rikard

August 17, 2021 at 6:23 am in reply to: Adding a Flag symbol to the main menu? #1317079
Rikard
Keymaster
Hi,

1. You could add the flag to a widget: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

2. You can combine that CSS like this:
```
#menu-item-2004 img, #menu-item-2063 img  {
vertical-align: sub;
padding-bottom: 2px;
}
```
Just repeat the same structure for all the instances. If you want to learn basic CSS, then I can recommend this site: https://www.w3schools.com/

Best regards,
Rikard
August 17, 2021 at 6:18 am in reply to: Warning and Errors updating WP version 5.8 #1317076

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 17, 2021 at 6:15 am in reply to: Rollback to older Enfold version #1317073

Rikard
Keymaster

Hi,

No problem :-)

Best regards,
Rikard
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Viewing 30 posts - 17,401 through 17,430 (of 91,855 total)

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