Hi,

Thanks for the login details, and update. I’m seeing the same thing when using regular and incognito windows on my end, so it’s likely that this problem is local to your machine. If changing or restarting your browsers doesn’t help, then please try rebooting any routers in your local network, to see if that helps.

Best regards,
Rikard

Hi,

Great, I’m glad to hear that everything is working as it should now. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Please enable debug mode, in order to see the Layout Builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks @guenni007 for helping out.

Best regards,
Rikard

Hey ASC_Cagliari,

The login details you posted are not working, please check and verify:

Fehler: Der Benutzername ENFOLD ist auf dieser Website nicht registriert. Falls du dir über deinen Benutzernamen unsicher bist, versuche es stattdessen mit deiner E-Mail-Adresse.

If you could describe how to reproduce the problem you are having as well, then please do so in your next reply.

Best regards,
Rikard

Hi Colin,

Your header is not tall enough to show the entire logo. Please try adjusting your header size as well, or set it as a background under Enfold->General Styling->Logo Area.

Best regards,
Rikard

Hi,

Thanks for that. I can’t find the page where your screenshot is taken from though, could you link directly to it in private please?

Best regards,
Rikard

Hey trljackson,

I can’t see a problem with the Full Width Easy Slider on your home, did you try loading your site in an incognito or private browser window? If that doesn’t help, then please let us know how to reproduce the problem you are seeing on your end.

Best regards,
Rikard

Hey pontedellarco,

Do you mean that you want to hide the number of comments? If so, then please link to where you want to hide that information.

Best regards,
Rikard

Hi,

Could you post a link to where we can see the actual elements please?

Best regards,
Rikard

Hi,

Thanks for that. I get the same problem as I wrote in your other thread:

很抱歉，你不被允許繼續
Your request looks suspiciously similar to automated requests from spam posting software or it has been denied by a security policy configured by the website administrator.

If you believe you should be able to perform this request, please let us know.

RID: VVNJTFUTLGUKRGHX82WQOMEA

Please let us know which countries are allowed to access your site.

Best regards,
Rikard

Hi Sheila,

Thanks for the update. We have a lot of unnecessary threads on the forum, but if you would really like for us to delete the threads in question, then we’ll do it for you.

Best regards,
Rikard

Hi,

Thanks for the update. So you think the problem is due to local browser cache? If so, does the same thing happen if you load the site in incognito or private browser windows?

Best regards,
Rikard

Hi,

Thanks for the update. Since we can’t reproduce this problem on test installations, then we would need more information on how to reproduce it. It we can’t get that from you, then it will be difficult to help you out unfortunately.

Best regards,
Rikard

Hi Jeannette,

The problems is likely formatting which is added by Word in this case, please see what I indicated in the screenshot in private. I’ve removed those characters from your text blocks now, and I think it should work as expected from now on. Could you check and verify that on your end please? In the future, please try pasting any pre formatted text into the most basic text editor you can think of, then copy the text again from there, and into WordPress.

Best regards,
Rikard