Forum Replies Created
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AuthorPosts
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September 13, 2021 at 5:53 am in reply to: WP Rocket 3.9.2 – Full Width Easy Slider not working #1320626
Hi,
Thanks for the update. I tried activating WP Rocket, and I’m seeing the same behaviour on my end using Chrome on Android. I’m not 100% sure what is going wrong here, but it might be another plugin, or a setting in WP Rocket. Could you try to deactivate all other plugins, except WooCommerce, to see what happens then? Also please try reaching out to WP Rocket support, to see if they can spot the problem.
Best regards,
RikardSeptember 13, 2021 at 5:05 am in reply to: With which module can I realise this author slider? #1320623Hi,
Thanks for the update. I’m not sure if that would be possible, but send us a link to where we can see the actual slider, and we’ll try to find a solution for you.
Best regards,
RikardSeptember 13, 2021 at 5:00 am in reply to: Easy Slider – Embedded Youtube Video Unavailable #1320621Hey ChristineGerman,
Thanks for the login details. Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Sabine,
Thanks for the update. So you mean that you want to target the second level links in the mobile menu?
Best regards,
RikardHi Roman,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.6.2) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for that. First off, could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try deactivate all plugins, to see if that makes any difference. If deactivating plugins doesn’t change anything, then please try downgrading your PHP version, to 7.4 for example.
Best regards,
RikardSeptember 12, 2021 at 6:15 am in reply to: Sidebar Issue – Can't seem to get sidebar to work on page. #1320555Hi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Could you post links to where we can see the problems you are having please?
Best regards,
RikardHi,
Are you using the SG Optimiser on your site? If so, then please try turning off file compression under Enfold->Performance.
Best regards,
RikardHi Matti,
Thanks for that, login details are working now. I’m not sure how to reproduce the problem you are having though, could you try to explain that a bit further please? If you could share the server log files with us, then that would be helpful as well.
Best regards,
RikardSeptember 12, 2021 at 5:25 am in reply to: Different views in logged-in and logged-out condition #1320551Hi,
Thanks for the update. I’m getting an error message on the login link:
Fehler: Der Link zum Zurücksetzen des Passwortes ist abgelaufen. Bitte fordere unten einen neuen Link an.
Could you create the password manually for us please?
Best regards,
RikardSeptember 12, 2021 at 5:22 am in reply to: Background images content section disappeared/not displayed after update #1320550Hi,
I activated file compression in the theme, and your background images are showing fine after that. Please review your site.
Best regards,
RikardSeptember 11, 2021 at 1:35 pm in reply to: Enfold update – Testimonial slider background color not correct #1320523Hi James,
Thanks for the update. That image seems to be a theme problem, I’ve added this filter in your functions.php file, and it works after that:
/** * Filter to skip css file generation. * You can add logic to skip for certain pages/posts only. * * @since 4.8.6.1 * @param boolean $create * @return boolean true | false or anything else to skip generation of css file */ function custom_avf_post_css_create_file( $create ) { return false; } add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );We introduced a new file structure with version 4.8.4, and the new folder might not be read/writeable on your server. If you want us to check that out further for you, then please include FTP login details in private as well.
Best regards,
RikardSeptember 11, 2021 at 12:29 pm in reply to: How to import a specific page from a demo, not the whole thing? #1320517Hi Sirpa,
We can’t give you a finished solution for the custom share element unfortunately, but if you inspect the element in your browser, you should be able to figure out how it was make.
Best regards,
RikardHi Jobcosupply,
Please try to install and configure this plugin, to see if the update shows up after that: https://envato.com/market-plugin/
Best regards,
RikardHi,
Thanks for that. We would need FTP access as well, in order to help you out.
Best regards,
RikardSeptember 11, 2021 at 12:05 pm in reply to: Already configured Contact form 7 integration with Enfold Newsletter and Contact #1320510Hey tauqer30,
I’m not sure I understand your question, could you try explaining your problem a bit further please?
Best regards,
RikardSeptember 11, 2021 at 12:02 pm in reply to: fontsize blogpost titles on blog overview page and single post page #1320509Hi Alexander,
Could you post a link to your actual site, so that we can have a closer look please?
Best regards,
RikardHi bjoern_pfoster,
Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. After that, then you can set the jQuery version to the default WordPress version in the jQuery migrate plugin.
Best regards,
RikardSeptember 11, 2021 at 11:56 am in reply to: Something is deleting my Enfold files; anyone else seeing files just vanishing? #1320507Hey missouriartscouncil,
We haven’t had any reports from users having the same problem, so it’s likely local to your site/server. I’m not sure if there is anything we can do to help you out though?
Best regards,
RikardSeptember 11, 2021 at 11:52 am in reply to: Chrome (Mac): caption at the top of big image instead of being in the center #1320503Hey zizibe1,
Please try the following in Quick CSS under Enfold->General Styling:
.avia-chrome .home ul.avia-slideshow-inner .slideshow_align_caption { padding-top: 25%; }Best regards,
RikardSeptember 11, 2021 at 6:30 am in reply to: WordPress 5.8.1 è compatibile con la nuova versione di Enfold? #1320496Hey cristinagrafik,
We haven’t had any reports of problems with the latest version of the theme and the latest version of WordPress as of yet. I’m running it on a test installation without any problems as well.
Best regards,
RikardSeptember 11, 2021 at 6:27 am in reply to: Hot spot links no longer working with update to latest version #1320495Hey beverlystone,
Please try removing this from your Quick CSS:
/*Make hotspots not visible*/ .av-hotspot-blank .av-hotspot-container .av-image-hotspot_inner {display: none;}Then add this:
.av-hotspot-blank .av-hotspot-container .av-image-hotspot_inner { text-indent: 0; }Best regards,
RikardSeptember 11, 2021 at 6:15 am in reply to: Background images are no longer displayed on mobile #1320494Hi Sven,
I tried checking your site, but it looks to be down at the moment. Could you let us know when it’s back up again?
Best regards,
RikardHi mesutronic,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardSeptember 11, 2021 at 6:00 am in reply to: Warning: Creating default object from empty value in /homepages/wp-content/theme #1320492Hey teotaban,
Thanks for the login details. Where exactly are you seeing that warning? Please note that it will likely not affect any functionality on your site.
Best regards,
RikardHi,
Thanks for the clarification. I see that you have added some shortcode to the content of the page, could you try wrapping that shortcode inside of a Color Section shortcode please? Otherwise the content will not be full width. You can create the content on a page for example, then simply copy it into your shop page once you are done. You will need to activate debug mode, in order to see the Layout Builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
Best regards,
RikardHi,
Thanks for that. I’m seeing the same error message on my end unfortunately, do you have server logs which you could share with us? Also please try deactivating all plugins, to see if that makes any difference. You might want to consider copying the site to a staging site, if you don’t want to disable plugins on the live site.
Best regards,
Rikard -
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