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Hi,
Thanks for the update. I tried deactivating all plugins, then I activated Enfold. The front end is still displaying a WordPress error message though, and I’m seeing several server errors when trying to edit a page, please see private. Could you try reaching out to your hosting provider again, to check if they can tell you why the server is responding with those errors please? Also please ask them to clarify exactly what they are testing with the script they added. If you could share FTP login details in private as well, then we could try uploading a fresh copy of the theme for you.
Best regards,
RikardSeptember 17, 2021 at 4:43 am in reply to: Conflict between latest version 4.8.6.2 and redirection #1321300Hey stdenis,
Could you provide us with details to where we can see and reproduce the problem you are having please? If you want to check earlier versions then please see private.
Best regards,
RikardSeptember 17, 2021 at 4:38 am in reply to: Solved – Enfold Onepage Demo – extend color section to the logo area #1321299Hi,
Great, I’m glad that you found a solution, and thanks for sharing your solution. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for the update and for sharing, that filter should disable the post CSS yes. If you need further help with the problems on your site, then please provide us login details in private, and let us know how to reproduce the problem.
Best regards,
RikardHi Stefan,
I checked your site in Chrome emulation, but I can’t see any problems there. Is this only happening on an actual device? If so, then please let us know which device and browser you are using.
Best regards,
RikardSeptember 17, 2021 at 4:20 am in reply to: WordPress 5.8.1 è compatibile con la nuova versione di Enfold? #1321294Hi,
Thanks for the update, please let us know if you should run into any problems.
Best regards,
RikardSeptember 17, 2021 at 4:19 am in reply to: Images to Masonry grid do not show in preview or main page #1321293Hi,
Thanks for the update. I’m seeing 403 (forbidden) error message from the server when trying to add images to a Gallery, please see screenshot in private. Could you reach out to your hosting provider to see if they know why the server is responding in that way please? Also please share server logs with us, so that we can have a closer look.
Best regards,
RikardHi Barbara,
You had the first option selected in the Custom Elements For Subitems, I selected the second option, and it’s working after that. Please see screenshot in private.
Best regards,
RikardHi Justine,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi bemodesign,
Great, I’m glad that your hosting found the problem. I’m not sure exactly what they did though? If you could share any further information, then it might be helpful for other users with the same problem.
Best regards,
RikardHi,
This might help you out: https://stackoverflow.com/questions/25270671/restore-wordpress-deleted-menus
Best regards,
RikardSeptember 16, 2021 at 8:00 am in reply to: portfolio side navigation issue, link color problem #1321153Hi,
Great, I’m glad that you found the problem, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
span.logo { top: 10px; } .header-scrolled span.logo img { max-height: 30px; }Best regards,
RikardSeptember 16, 2021 at 7:18 am in reply to: Widget Enfold Facebook Likebox don't working in footer #1321148Hi,
Thanks for the update. Your site has some problems with caching and styles not loading at all, as I wrote in your other thread. Let’s see if you can fix the styling problems first, then we can have a look at the widget problem after that.
Best regards,
RikardHi,
Thanks for the update. Your site is not loading any styles at all now, please see screenshot in private. I’m not sure why that is, but I highly doubt that it’s a theme problem, as we haven’t had any other reports from users having this problem, and I can’t reproduce it on a test site. Could you try reaching out to the developers of the caching plugin, to see if they can help you out further with this problem please?
Best regards,
RikardHi,
Thanks for that. If you want greater control over the images shown on mobile, then you can duplicate the element in question, and use images which are better adapted to mobile resolutions in the duplicated slider. You can then select on which screen sizes you want to show each of the sliders in the Advanced tab in the element options.
Best regards,
RikardSeptember 16, 2021 at 6:33 am in reply to: Fixing incorrect behaviour of masonry sorting function #1321140Hi,
Great, I’m glad that Ismael could help you out, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
.home #av_section_1 .el_after_av_one_third.avia-builder-el-last { z-index: 0; }Best regards,
RikardHi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (max-width: 767px) { .home #layer_slider_1 { display: none; } .home #layer_slider_2 { display: block; } } @media only screen and (min-width: 768px) { .home #layer_slider_1 { display: block; } .home #layer_slider_2 { display: none; } }Best regards,
Rikard-
This reply was modified 3 years, 7 months ago by
Rikard.
September 16, 2021 at 5:34 am in reply to: Strange behaviour of Header menu between 1068px and 1289 px width #1321133Hi,
Thanks for the screenshots. I’m still not able to reproduce those results on my end though, please see screenshot taken at 1100 pixels in Chrome, in private. I checked in Firefox and Safari as well, with the same results.
Best regards,
RikardHi Nora,
Great, I’m glad that you got it working. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. I can access the page on the backend, but not the front, it only shows a coming soon page. Could you upgrade the account you sent to have admin rights please?
Best regards,
RikardHi,
Thanks for the update. Are we allowed to deactivate plugins, and activate Enfold for debugging purposes? Also, where are you seeing a spike in I/O usage? Please provide us with more information on that. If you could share FTP login details, then that might be useful for us a well.
Best regards,
RikardSeptember 16, 2021 at 4:06 am in reply to: woocommerce-mini-cart buttons refresh not working #1321115Hey Igitt23,
Thanks for the screenshots and link. I’m not sure how to reproduce the wrong results though, could you give us further instructions on that please?
Best regards,
RikardHi again Barbara,
I got clarification from our developers now, and it turns out that it’s not a bug, it’s only poor knowledge on my behalf.
First off all, please add this to your functions.php file in order to activate the advance options under Enfold->Custom Elements: https://kriesi.at/documentation/enfold/custom-element-templates/#custom-elements-advanced-options
After that, please select the second option in the Custom Elements For Subitems dropdown: https://kriesi.at/documentation/enfold/custom-element-templates/#custom-elements-advanced-option-custom-elements-for-subitems
Best regards,
RikardSeptember 15, 2021 at 7:43 am in reply to: WP admin bar across top will not let me click any links #1320998Hey tonytrabon,
There is an element covering the WordPress menu, it’s a div with the class mysticky-welcomebar-fixed-wrap. That is not part of the theme, and looking at your plugins, it might be added by the myStickymenu plugin. Are you using that for anything? If not, then please disable it.
Best regards,
RikardHi,
Yes, disabling both of those should work. When file compression is active in the theme, it creates a problem with the SG Optimiser. You should be able to add the same functionality in the actual plugin though.
Best regards,
RikardHi Tim,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardSeptember 15, 2021 at 7:24 am in reply to: Sidebar Issue – Can't seem to get sidebar to work on page. #1320993 -
This reply was modified 3 years, 7 months ago by
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