Hi Mathias,

Thanks for that, I’m seeing the same problem on my end as well unfortunately, but I’m not sure what is causing it to happen. Does it make any difference if you disable all plugins? Also please try activating the parent theme, to see what happens then.

I will check why you can’t post on the forum as well.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

Hi,

Thanks for the login details. I’m only seeing a 500 internal server error when trying to edit a page, I’m not sure why that is unfortunately. Do you have server logs which you could share with us? Also please try to disable all plugins, to check for a potential conflict. If that doesn’t change anything, then please share FTP login details with us as well, so that we can try to upload a fresh copy of the theme for you.

Best regards,
Rikard

Hi Michelle,

Which version of the theme are you running? If it’s not 4.8.6.3, then please update to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If that doesn’t fix the problem, then please include admin WordPress login details in private.

Best regards,
Rikard

Hi hammerseo,

The fix posted by Günter is working on my end, which headers are not included in the example post you linked to? Also, are we allowed to add the fix for you, to make sure that it’s added correctly?

Best regards,
Rikard

Hi Havi,

Great, I’m glad that you got it working, and thanks for the update. If anyone else posting in this thread has problems with implementing this fix, then please share admin WordPress and FTP login details in private.

Best regards,
Rikard

Hi,

Thanks for the update. Did you try the script I suggested instead? I tried checking your site again, but the login details are not working anymore.

Best regards,
Rikard

Hi,

Thanks for that. I see the problem on your site, and I can reproduce it on a test installation as well. I have reported this to our developers, we’ll update you here once we find a solution.

Best regards,
Rikard

Hi Melissa,

Footer disappearing; it’s likely that this is due to header.php being overridden in your child theme, please try updating that file with the content from the the same file in current version of the theme.

Builder disappearing; it looks fine on my end, does this only happen on specific pages, or after updating to the latest version?

Warning; you are already using a child theme.

Best regards,
Rikard

Hi Marc,

Thanks for that. I was able to login to your FTP account, but the themes located in the themes folder in both the folders in private doesn’t seem to correspond with the themes I’m seeing under Appearance on your actual site. Which is the correct folder?

Best regards,
Rikard

Hi,

I’m not sure why that is unfortunately, but I’m guessing they are there for a reason. Most of the files in your child theme are not Enfold theme files though.

Best regards,
Rikard

Hi,

No problem, I’m glad that we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update. I see the problem in your screencast, but I wasn’t able to reproduce the problem on my end. Maybe I missed a step, but in any case, the user scenario is very unlikely to happen. Does the editor go back to normal if you save the page, or reload it? Also, I see that you are using special characters in the text, you might want to try to add the html code for those characters instead, to see if that works better. Please see reference in private.

Best regards,
Rikard

Hey slui,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.responsive #top #main {
    margin-top: 99px !important;
}
}

Best regards,
Rikard

Hey crpsoftware,

Thanks for the login details. That is the expected behaviour when using the Layout Builder to create posts, you can use the Image element for your featured image, and the Social Buttons element to add sharing buttons. If you want to add these elements automatically, then please use the default WordPress editor instead.

Best regards,
Rikard