Hi Neil,

Thanks for the update. If you should delete and create a new page with the same permalink in the future, then I don’t think you should run into any problems.

Best regards,
Rikard

Hey Rasmus,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey adamfuchs,

Thanks for the login details. I seem to be able to log into your account, but I get redirected to a JetPack login page straight after. I’m not sure how we can get past that?

Best regards,
Rikard

Hi eisme,

I see that you are running an old PHP version on your site, could you try updating to 7.4 or higher to see if that helps please? If not, then please share server error logs with us.

Best regards,
Rikard

• This reply was modified 3 years, 5 months ago by Rikard.

Hi,

Thanks for that. The images seem to be loading fine on my end, please see screenshot in private. The second row seems to be a bit off in styling though, is that what you are referring to? If I’m misunderstanding the problem, then please post screenshots of the problem which you are seeing on your end.

Best regards,
Rikard

• This reply was modified 3 years, 5 months ago by Rikard.

Hi,

On which page can we see the problem you are having?

Best regards,
Rikard

Hi,

2. Please try this CSS:

.avia-menu.av_menu_icon_beside {
    border-right-width: 0;
}

4. I can’t see that field disappearing on any screen size on my end, could you let us know how to reproduce the problem please?

5. Thanks for the screenshots. I’m still not sure on which page we can see the actual problem on though?

Best regards,
Rikard

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hey dmcca,

Thanks for the login details. Does your site have a URL as well?

Best regards,
Rikard

Hi,

Great, I’m glad that you found a solution. I’ve read that other users have had this problem as well, but we’re not sure what is causing it at the moment unfortunately. Do you have a staging site which you could update on first? If so, then we can see the actual problem, which makes it easier to debug.

Best regards,
Rikard

Hi june,

Thanks for the login details. I’m not sure what is causing this problem to be honest with you, does it make any difference if you disable all plugins?

Best regards,
Rikard

Hi CanarySystems,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update. We would need to inspect the actual elements in order to give you accurate CSS. Could you let us know when you have something to show us please?

Best regards,
Rikard

Hey hostworks,

1. You have this CSS in the WordPress customiser

@media only screen and (max-width: 425px){
#header_meta {
height: 250px;!important;
}
}

Please remove or adjust it. Also please note that you have an extra semi-colon after the pixel value, which should not be there.

2. The screenshot is not working, and I can’t see anything like that on my end. Please provide a working screenshot, and let us know on which screen sizes you are seeing the problem

3. This screenshot is not working either, please provide us with a working one, and link directly to a page where we can see the actual problem.

4. Please try this in Quick CSS:

@media only screen and (max-width: 767px) {
.av-main-nav-wrap {
    float: right !important;
}
}

5. The first two screenshots are not working. Please post a link to where we can see this actual problem happening.

Best regards,
Rikard