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Hi Neil,
Thanks for the update. If you should delete and create a new page with the same permalink in the future, then I don’t think you should run into any problems.
Best regards,
RikardHey Andreas,
Could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private.
Best regards,
RikardHey Rasmus,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardNovember 2, 2021 at 3:03 pm in reply to: Color Section doesnt stretch once menu is activated #1327482Hey adamfuchs,
Thanks for the login details. I seem to be able to log into your account, but I get redirected to a JetPack login page straight after. I’m not sure how we can get past that?
Best regards,
RikardNovember 2, 2021 at 2:59 pm in reply to: Issues : Logo, Theme Formating, Colors, Font and Others #1327481Hi cvanberkel,
Are we allowed to temporarily disable plugins on your test site for debugging purposes?
Best regards,
RikardNovember 2, 2021 at 2:57 pm in reply to: Issues : Logo, Theme Formating, Colors, Font and Others #1327479Hi eisme,
I see that you are running an old PHP version on your site, could you try updating to 7.4 or higher to see if that helps please? If not, then please share server error logs with us.
Best regards,
Rikard-
This reply was modified 3 years, 5 months ago by
Rikard.
Hi Stefan,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardNovember 2, 2021 at 2:49 pm in reply to: Enfold Probleme mit Hintergrundbildern und -farben #1327474Hi,
Thanks for that. The images seem to be loading fine on my end, please see screenshot in private. The second row seems to be a bit off in styling though, is that what you are referring to? If I’m misunderstanding the problem, then please post screenshots of the problem which you are seeing on your end.
Best regards,
Rikard-
This reply was modified 3 years, 5 months ago by
Rikard.
Hi,
Great, I’m glad that you got things working again. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
You have this in your child theme style.css file:
@media only screen and (max-width: 767px) { #top .avia-font-entypo-fontello, body .avia-font-entypo-fontello, html body [data-av_iconfont='entypo-fontello']:before { color: white; } }Please remove it, or change the colour to something which is not white.
Best regards,
RikardNovember 2, 2021 at 1:09 pm in reply to: Having a number of mobile and tablet responsive issues #1327451Hi,
2. Please try this CSS:
.avia-menu.av_menu_icon_beside { border-right-width: 0; }4. I can’t see that field disappearing on any screen size on my end, could you let us know how to reproduce the problem please?
5. Thanks for the screenshots. I’m still not sure on which page we can see the actual problem on though?
Best regards,
RikardNovember 2, 2021 at 12:43 pm in reply to: Issues : Logo, Theme Formating, Colors, Font and Others #1327443Hi Corne,
Thanks for the update. So you are saying that when updating the last two plugins, the site broke? And you are having the same problems on the test site, as you initially reported? I see that you are currently running an older version of the theme, which would mean that the latest theme update is likely not responsible for this?
Best regards,
RikardNovember 2, 2021 at 12:35 pm in reply to: Slideshow wird nicht mehr in voller Breite angezeigt #1327441Hi,
Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey dmcca,
Thanks for the login details. Does your site have a URL as well?
Best regards,
RikardHi,
Thanks for the update. Did you read this part of the post Mike linked to?
Make sure that you save the theme options after editing the file, so that the stylesheets will regenerate.
I did that for you, and the fix is applying on your site now.
Best regards,
RikardHi,
Great, I’m glad that you found a solution. I’ve read that other users have had this problem as well, but we’re not sure what is causing it at the moment unfortunately. Do you have a staging site which you could update on first? If so, then we can see the actual problem, which makes it easier to debug.
Best regards,
RikardHi,
Sorry about that. I should have posted in this thread as well, since we have a temporary fix for the problem: https://kriesi.at/support/topic/extra-padding-in-grid-row-cells-after-updating-to-4-8-7-please-read-this-first/
Best regards,
RikardHi june,
Thanks for the login details. I’m not sure what is causing this problem to be honest with you, does it make any difference if you disable all plugins?
Best regards,
RikardNovember 2, 2021 at 11:44 am in reply to: Recently bought Enfold but can not find new Support Key #1327418Hi Jeffrey,
Please use your purchase key to register on the support forum, it should be included in the receipt which you received from Envato/Themeforest. You should also be able to find it in your Themeforest account: https://support.inspirythemes.com/knowledgebase/how-to-get-themeforest-item-purchase-code/
Best regards,
RikardHi CanarySystems,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi annameis,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardNovember 2, 2021 at 11:34 am in reply to: Enfold Probleme mit Hintergrundbildern und -farben #1327409Hi Jörg,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know where we can see and reproduce the problems on your actual site.
Best regards,
RikardHi,
Thanks for the update. We would need to inspect the actual elements in order to give you accurate CSS. Could you let us know when you have something to show us please?
Best regards,
RikardNovember 2, 2021 at 11:22 am in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1327405Hi tangmi,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site. Please note that the theme does not compress images by default.
Best regards,
RikardNovember 2, 2021 at 5:58 am in reply to: Having a number of mobile and tablet responsive issues #1327386Hey hostworks,
1. You have this CSS in the WordPress customiser
@media only screen and (max-width: 425px){ #header_meta { height: 250px;!important; } }Please remove or adjust it. Also please note that you have an extra semi-colon after the pixel value, which should not be there.
2. The screenshot is not working, and I can’t see anything like that on my end. Please provide a working screenshot, and let us know on which screen sizes you are seeing the problem
3. This screenshot is not working either, please provide us with a working one, and link directly to a page where we can see the actual problem.
4. Please try this in Quick CSS:
@media only screen and (max-width: 767px) { .av-main-nav-wrap { float: right !important; } }5. The first two screenshots are not working. Please post a link to where we can see this actual problem happening.
Best regards,
Rikard -
This reply was modified 3 years, 5 months ago by
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