Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

Hi,

Thanks for that. I’m not sure what is going wrong on your site, but the layout builder doesn’t seem to be loading. I’m seeing a few error messages when trying to edit your front page, and when trying to create a test page as well. There is a 404 error on the file in private for example. I’m not sure what is causing that, but it could be your security plugin. Could you try disabling that to see if it changes anything please? If not, then please try reaching out to your hosting provider to see if they know why the server is returning a 404 error on that file.

Best regards,
Rikard

Hi spooniverse,

You should be able to suppress the inline code if you return anything which is not false, like this:

function no_inline_svg() {
  return true;
}
add_action('avf_no_inline_svg', 'no_inline_svg');

Best regards,
Rikard

Hi cvanberkel and eisme,

Great, I’m glad to hear that it’s working for you both, and that we could help out with finding the cause. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Julie,

I’m not sure I understand what you are looking to achieve, the two elements don’t look very similar to each other. Could you try to explain your intentions a bit further please? If you have a screenshot highlighting what you would like to accomplish, then please share that with us.

Best regards,
Rikard

Hey wfosterphoto,

I copied your code into a widget on a test installation, and I see what’s in the screenshot in private. If you need further help, then we would need to see the actual problem on your site.

Best regards,
Rikard

Hey Zach,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey Bruno,

Thanks for the screenshots and login details. We would have to inspect the elements in order to tell you what is going wrong, do you have a staging site which you can update first maybe?

Best regards,
Rikard

Hi Susan,

Do you have any records at all of your purchase? Maybe you know which email was used to purchase the license for example? We can’t help you out with account problems on Themeforest unfortunately, so you might be better off contacting them directly.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

4. This CSS is causing that to happen:

@media only screen and (max-width: 768px) {
#truthbook-search {
    visibility: visible;
    height: 0px;
    display: none;
}
}

It’s coming from the file in private.

5. Please try this CSS:

@media only screen and (max-width: 875px) {
.html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 350px;
}
}

Best regards,
Rikard

Hi Jörg,

Thanks for the update. Could you post a screenshot highlighting the problem you are seeing on your end please? I’m still not sure exactly which problem you need to fix unfortunately.

Best regards,
Rikard

Hi Marc,

Sorry for the late reply. You can create your own shop page using the Layout Builder, but the other pages are not editable with the Layout Builder unfortunately.

Styling: do you want to remove the grey border around the products?

Best regards,
Rikard

Hi,

Thanks for the update. We’ve had other users report this same problem, and it looks like they are all running the Email before download plugin, so that is the likely culprit in this case. We’ll keep this thread open in case you should need any further help on the topic.

Best regards,
Rikard

Hi,

Thanks for that. This problem is likely caused by the Email before download plugin, please refer to this: https://wordpress.org/support/topic/site-crashes-breaking/, and this: https://kriesi.at/support/topic/enfold-theme-reset/. Could you try rolling back the plugin to version 6.6 to see if that helps please?

Best regards,
Rikard