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November 23, 2021 at 5:49 am in reply to: H1 font size different in browsers #1330065

Rikard
Keymaster

Hi,

It’s big now on my end in both browsers. If you were seeing the correct size when logged in, then that is because caching plugin won’t show cached content to logged in users.

Best regards,
Rikard

November 22, 2021 at 3:43 pm in reply to: Fatal error due to activating Enfold #1329990

Rikard
Keymaster

Hi,

Thanks for the update. Enfold is fully compatible with multisite setups, so it’s very likely that the problem is a local server setting. Could you share the error logs which I asked for?

Best regards,
Rikard

November 22, 2021 at 3:04 pm in reply to: Enfold compatibilty with wp rocket #1329980

Rikard
Keymaster

Hi Thilo,

We’re not aware of any direct conflicts, but you will have to try which settings work and which doesn’t in the plugin.

Best regards,
Rikard

November 22, 2021 at 3:03 pm in reply to: Pricing Table – price is bold – would like to change to "normal" #1329979
Rikard
Keymaster
Hi Bernhard,

Please try the following in Quick CSS under Enfold->General Styling:
```
.pricing-table li.avia-pricing-row {
    font-weight: 500 !important;
}
```
Best regards,
Rikard
November 22, 2021 at 2:58 pm in reply to: H1 font size different in browsers #1329978

Rikard
Keymaster

Hey peterolle,

The first h1 on your home page is displaying very small on my end in both Safari and Chrome. I see that your site resources are cached/minified. Could you try clearing that, or deactivate the plugin temporarily to see if that changes anything please?

Best regards,
Rikard

November 22, 2021 at 2:41 pm in reply to: Website preview on social media (LinkedIn, facebook…) not working #1329976

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 22, 2021 at 2:40 pm in reply to: Fatal error on website #1329974

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 22, 2021 at 2:33 pm in reply to: Fatal error due to activating Enfold #1329973

Rikard
Keymaster

Hi,

Thanks for that, I can see the problem on my end as well. Are you sure that your hosting plan supports WordPress multisites? If you need further help from us, then please share server error logs.

Best regards,
Rikard

November 22, 2021 at 1:35 pm in reply to: Fatal error with translating menu via WPML #1329951

Rikard
Keymaster

Hi,

Great, thanks for letting us know. We’ll keep this thread open in case you should need any further help from us.

Best regards,
Rikard

November 22, 2021 at 1:32 pm in reply to: Fatal error on website #1329950

Rikard
Keymaster

Hi,

It’s possible to login to your site if I use a VPN service. Could you try deactivating all plugins to see if that changes anything please?

Best regards,
Rikard

November 22, 2021 at 12:55 pm in reply to: Fatal error with translating menu via WPML #1329938

Rikard
Keymaster

Hi,

Thanks for that. I see the same problem when the default WordPress theme is active, so this is likely a problem with WPML, or some sort of conflict from another plugin. Did you try to deactivate all plugins except the WPML plugins? If that doesn’t help, then please try reaching out to WPML support, as they should be in a better place to help you out with this.

Best regards,
Rikard

November 22, 2021 at 12:51 pm in reply to: Fatal error #1329937

Rikard
Keymaster

Hi Gail,

Did you try to deactivate the Futurio Extra plugin? If you need further help, then please provide information in private to where we can see and reproduce the problem you are having.

Best regards,
Rikard

November 22, 2021 at 12:50 pm in reply to: Enfold Theme Image for variation products with Avia editor #1329936

Rikard
Keymaster

Hi,

Thanks for the update. I’m not 100% sure I understand your question, but if you are looking to add theme shortcode to your product pages, then you should be able to do so if you enable debug mode in the theme: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

November 22, 2021 at 12:25 pm in reply to: Fatal error on website #1329933

Rikard
Keymaster

Hi,

Yes, your home page load fine on my end too, the error occurs on the WordPress login page though, so we can’t login to the backend.
Also, when and how are you seeing the error message you sent? Is anything not working as it should on your site, aside from the 503 error, or did you only get an email? If you only got an email, it might only have been something temporary.

Best regards,
Rikard

November 22, 2021 at 12:17 pm in reply to: Fatal error with translating menu via WPML #1329930

Rikard
Keymaster

Hi,

Thanks for the update, I see the same problem on my end as well unfortunately. Does the same problem happen if you activate one of the default WordPress themes? We can try it out for you, if you give us permission to install one of the default WordPress themes, and activate it temporarily.

Best regards,
Rikard

November 22, 2021 at 12:11 pm in reply to: Google Page Speed mobile is always bad no matter what I do. #1329928

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

November 22, 2021 at 12:04 pm in reply to: Website preview on social media (LinkedIn, facebook…) not working #1329925

Rikard
Keymaster

Hey Fiore,

The theme doesn’t have functionality for controlling the preview on Linkedin unfortunately, but maybe this will help you out? https://kinsta.com/blog/linkedin-debugger/

Best regards,
Rikard

November 22, 2021 at 12:00 pm in reply to: Fatal error with translating menu via WPML #1329922

Rikard
Keymaster

Hi,

Thanks for the update, I could get in now. I updated a file which might be causing the problem you were having, could you try to translate your menu again please?

Best regards,
Rikard

November 22, 2021 at 11:54 am in reply to: Update Support Licence #1329920

Rikard
Keymaster

Hi David,

Please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

November 22, 2021 at 11:40 am in reply to: Fatal error due to activating Enfold #1329918

Rikard
Keymaster

Hey Rman9968,

Where can we see and reproduce the actual problem you are having? We have a test site which is working without any problems, hosted on one.com: wpexpert.se/enfold/

Best regards,
Rikard

November 22, 2021 at 11:35 am in reply to: Fatal error on website #1329916

Rikard
Keymaster

Hi David,

Thanks for the update. I’m getting a 503 error when trying to load your site:

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Could you let us know when it’s back up please?

Best regards,
Rikard

November 22, 2021 at 11:33 am in reply to: Image loading issues #1329915
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
.home #av-layout-grid-1 .no_margin.av_one_third {
    width: 100%;
    display: block; 
}
}
```
Best regards,
Rikard
November 22, 2021 at 6:06 am in reply to: not responsive Iphone standing #1329890

Rikard
Keymaster

Hey Lautho2011,

Could you post a link to where we can see the problem in question please?

Best regards,
Rikard

November 22, 2021 at 6:04 am in reply to: Fatal error on website #1329889

Rikard
Keymaster

Hi David,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 22, 2021 at 6:04 am in reply to: BROKEN THEME #1329888

Rikard
Keymaster

Hi David,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 22, 2021 at 6:01 am in reply to: Fatal error with translating menu via WPML #1329887

Rikard
Keymaster

Hi,

Thanks for the update and login details. The details you sent seem to be working, but after that your site is asking for a Google Authenticator code, could you share that code with us as well please?

Best regards,
Rikard

November 22, 2021 at 5:54 am in reply to: open-popup-modal on mobile #1329885

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

November 22, 2021 at 5:47 am in reply to: Missing logo & images in ENFOLD #1329884

Rikard
Keymaster

Hey prymetymeentertainment,

The login details you posted are not working, please check and verify. I see that you are not running the latest version (4.8.7.1) of the theme, please try following this in order to update: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you haven’t registered a token for the backend, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 21, 2021 at 4:44 am in reply to: Enfold Forms #1329824

Rikard
Keymaster

Hi Nina,

Thanks for the update. If you should need further help with this, then please let us know on which site this is happening, and share admin WordPress login details with us in private.

Best regards,
Rikard

November 21, 2021 at 4:43 am in reply to: Video brightness in Layerslider #1329823

Rikard
Keymaster

Hi Galina,

Thanks for the update, I’m glad that you found that option. Please let us know if you should need any further help on the topic.

Best regards,
Rikard
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Viewing 30 posts - 15,451 through 15,480 (of 91,855 total)

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