You searched for - Support | Kriesi.at - Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 14,251 through 14,280 (of 91,855 total)

← 1 2 3 … 475 476 477 … 3,060 3,061 3,062 →

Author

Posts
February 2, 2022 at 4:38 am in reply to: Theme Shows »fbq('track', 'ViewContent');« above Navigation / Navigation Problem #1338346

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure exactly what you mean is the problem on mobile though, do you want the header to be sticky maybe? If so, then please refer to this: https://kriesi.at/documentation/enfold/header/#sticky-header-on-mobile

Best regards,
Rikard

February 1, 2022 at 3:14 pm in reply to: Theme Shows »fbq('track', 'ViewContent');« above Navigation / Navigation Problem #1338248

Rikard
Keymaster

Hi,

You can upload the new version in a separate folder via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install. You can then activate the new version in WordPress to see if everything works as it should. If not, then you can activate the old version again.

Best regards,
Rikard

February 1, 2022 at 3:11 pm in reply to: Editor seems to be in safe mode on one page #1338247

Rikard
Keymaster

Hi,

Thanks for that. The code in the code block element seems to be breaking the layout, could you share the code you are adding in that element please?

Best regards,
Rikard

February 1, 2022 at 3:08 pm in reply to: shop page do not visible #1338245

Rikard
Keymaster

Hi,

Thanks for the update. I’m seeing the same thing as in Ismaels screenshot on my end, how can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

February 1, 2022 at 2:59 pm in reply to: Get Latest Video in YouTube Playlist #1338242

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

February 1, 2022 at 2:59 pm in reply to: V4.8.9 caused a critical error on my site #1338241

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

February 1, 2022 at 1:59 pm in reply to: First text, than products #1338227

Rikard
Keymaster

Hi,

Thanks for the update. If you are looking to customise the tag pages in WooCommerce, then please refer to this: https://wordpress.org/support/topic/create-custom-template-for-category-pages-in-woocommerce/

Best regards,
Rikard

February 1, 2022 at 1:44 pm in reply to: Theme Shows »fbq('track', 'ViewContent');« above Navigation / Navigation Problem #1338221

Rikard
Keymaster

Hi,

Thanks for that. First off all, could you try updating the theme to the latest version (4.8.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

February 1, 2022 at 1:03 pm in reply to: Theme Shows »fbq('track', 'ViewContent');« above Navigation / Navigation Problem #1338209

Rikard
Keymaster

Hey Arne_brikz_2020,

Thanks for the login details, it looks like you forgot to include a username though?

Best regards,
Rikard

February 1, 2022 at 12:58 pm in reply to: V4.8.9 caused a critical error on my site #1338207

Rikard
Keymaster

Hi,

Thanks for the update and info. Would you be able to copy the site to a staging area first of all? It would be the safest option, unless you want to experiment with your live site. If you want to use your site live site, then you can simply remove all your customisations, then add them back one by one, to see which one you need, and what is causing problems on the site. Your child theme files might have to be updated as well, you can do that by copying the content of the parent theme files to the same file in the child, then add your customisations back in after that.

Best regards,
Rikard

February 1, 2022 at 12:11 pm in reply to: Adding links or anchors to text in text box #1338203

Rikard
Keymaster

Hey StellaJPatterson,

I’m not sure what you are referring to, that time in the video seems to be covering starting new rows and paragraphs. What buttons are you missing?

Best regards,
Rikard

February 1, 2022 at 12:07 pm in reply to: shop page do not visible #1338202

Rikard
Keymaster

Hi,

Are you checking in incognito or private browser windows when you are encountering this problem? If not, then please try doing so.

Best regards,
Rikard

February 1, 2022 at 11:15 am in reply to: shop page do not visible #1338187

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 1, 2022 at 11:11 am in reply to: Masonry Gallery – can't drag and drop ordre #1338186

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 1, 2022 at 11:10 am in reply to: Website: does not load more pictures on the button Toon Meer (Load More) #1338184

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 1, 2022 at 6:18 am in reply to: Change input field css styling. #1338150

Rikard
Keymaster

Hey sproutstudio,

I can’t see that happening on my end, could you post a screenshot of the problem please? Also please let us know if there is anything in particular that we need to do in order to reproduce the problem.

Best regards,
Rikard

February 1, 2022 at 6:14 am in reply to: Gallery doubling #1338149

Rikard
Keymaster

Hey mgyura,

I can’t see that happening on my end using Chrome, is there a sure way of reproducing the problem in your screenshot?

Best regards,
Rikard

February 1, 2022 at 6:10 am in reply to: V4.8.9 caused a critical error on my site #1338147

Rikard
Keymaster

Hey jonrouse,

Your site is blocking access on my end, but I’m assuming that you have restored a backup and that your site is working as it should now? Do you have server error logs which we could have a look at?

If you want to rule out your custom code, then you can simply activate the parent theme to see what happens then.

Best regards,
Rikard

February 1, 2022 at 6:03 am in reply to: Whitespace below content slider #1338144

Rikard
Keymaster

Hey John,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 1, 2022 at 5:58 am in reply to: Vertical space below main menu #1338141
Rikard
Keymaster
Hey coloradobites,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (min-width: 768px) {
.home .container_wrap_first {
    margin-top: -43px;
}
}
```
Best regards,
Rikard
February 1, 2022 at 5:55 am in reply to: Older Version of Enfold #1338140

Rikard
Keymaster

Hey jpaccounts,

Please see private.

Best regards,
Rikard

February 1, 2022 at 5:43 am in reply to: Already got Enfold But your site is down and it isnt enabling to import the theme designs #1338134

Rikard
Keymaster

Hey MR Garry Pickles,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, which demo are you looking to import?

Best regards,
Rikard

February 1, 2022 at 5:39 am in reply to: Default size font problem #1338131

Rikard
Keymaster

Hi,

Thanks for that, let’s try to figure out one problem at a time. I checked the page in private and I see that you haven’t selected any font sizes except for desktop for some slides, like the first two slides. If you only select a font size for desktop, then that font size will apply on the other screen sizes as well. If you want to keep the default sizes, then please remove your font size selections. I checked the second slider, since the first one is hidden for small screen sizes.

Best regards,
Rikard

February 1, 2022 at 4:53 am in reply to: Website: does not load more pictures on the button Toon Meer (Load More) #1338117

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 1, 2022 at 4:52 am in reply to: Editor seems to be in safe mode on one page #1338116

Rikard
Keymaster

Hey 118group,

Thanks for the login details. On which page are you having this problem?

Best regards,
Rikard

February 1, 2022 at 4:50 am in reply to: gallery drag and drop sort #1338115

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 1, 2022 at 4:32 am in reply to: Masonry Gallery – can't drag and drop ordre #1338109
Rikard
Keymaster
Hey Peter,

This is WordPress problem unfortunately: https://core.trac.wordpress.org/ticket/54902. It will be fixed in the next WordPress release. If you need this working quicker, then please try this in your functions.php file:
```
function ava_custom_css_admin_mod() {
    echo '<style>
      .wp-core-ui .attachments:after {
          visibility: hidden;
          display: block;
          font-size: 0;
          content: " ";
          clear: both;
          height: 0;
      }
    </style>';
  }
  add_action('admin_head', 'ava_custom_css_admin_mod');
```
Best regards,
Rikard
February 1, 2022 at 4:27 am in reply to: Shortcodes Not Working in Advanced Layout Editor #1338108

Rikard
Keymaster

Hi,

Thanks for the update. I had a look at the plugin in question and it doesn’t look like a very popular plugin, and it has not been updated for over a year either. Maybe you could try an alternative plugin? We could try to reproduce the problems you are pointing out, but fixing compatibility issues for a plugin with only 3.000 active installations would not be a priority in our development process.

Best regards,
Rikard

January 31, 2022 at 2:55 pm in reply to: Footer page not displayed #1338056

Rikard
Keymaster

Hi Steph,

Please try to replace header.php in your child with the content of the same file from the parent theme, to see if that helps. You can add your customisations back to that file after it has been replaced.

Best regards,
Rikard

January 31, 2022 at 2:52 pm in reply to: Website: does not load more pictures on the button Toon Meer (Load More) #1338053

Rikard
Keymaster

Hi,

Thanks for the update. You will have to extend your theme support if you want full access to the support forum, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 14,251 through 14,280 (of 91,855 total)

← 1 2 3 … 475 476 477 … 3,060 3,061 3,062 →