Hi,

Thanks for the update. So the problem was that some of your fullwidth easy sliders were showing the wrong images, correct? If so, then I saw the same thing on my end. They all had the same ID for same reason, and removing the IDs from them seems to help. I tried duplicating some of the elements as well, and that is working as expected as well. Please check the page in private. If everything is correct on that page, then please let us know if you should need help with other pages as well.

Best regards,
Rikard

Hi Buddy,

I tried activating the parent theme, and the mobile layout seems to be going back to normal after that. I’m not sure exactly in your child theme is causing this to happen though. Could you try removing all customisations from it, then add them back one by one to when the problem starts please?

Best regards,
Rikard

Hey KeesKaas,

Which background are you referring to?

Best regards,
Rikard

Hi Juliette,

I’ve deleted your account for you :-)

Best regards,
Rikard

Hi,

Great, I’m glad that you got everything working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for that. I’m not sure why, but some of the element IDs were duplicated. I fixed that on all the page you linked to, and the correct images are showing now. Please let us know if this should happen again.

Best regards,
Rikard

Hi,

Thanks for the update. We can help you out with your site here if you try to describe the problem a bit further, and give us access to your site.

About your support problem;

1. Your purchase code should have been sent to you when you bought the theme, maybe you could search your email? This might help you find it too: https://herothemes.com/support/knowledge-base/where-do-i-find-my-themeforest-purchase-code/

2. That is correct, you will only get a purchase code with the theme license.

3. We have a contract with Envato/Themeforest, and it’s not something we can get out of. Themeforest are not running a scam either, we can hopefully get this sorted when you can provide us with your theme license purchase code.

Edit; I checked the files on the page you linked to, and your purchase code is in there. Please see private. I checked that on our support forum, and you are registered there, but your support period has not been updated yet. There can sometimes be some delays, but we can help you out with your site here for now, until your recent support purchase has gone through.

Best regards,
Rikard

Hi Mike,

Thanks for the update. Let’s continue in the thread you linked to.

Best regards,
Rikard

Hi,

Thanks for that, login details are working now. I’m still not sure I understand the problem you are having though. The demo seems to be imported as it should, and you have started customising it? If you need further help, then please try to explain the problem you are having a bit further. You could also post screenshots highlighting it.

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. The details you posted previously seems to be invalid.

Best regards,
Rikard

Hi Jak,

I’m not sure I fully understand your intentions. Could you try to explain a bit further, or post a link to an already working example please?

Best regards,
Rikard

Hi Michael,

Thanks for the login details. They don’t seem to be working to login to your wordpress.com account though, could you check and verify please? Note that no plugins are required for running Enfold, or importing demo data.

Best regards,
Rikard

Hey Snerp,

The login details you posted are not working, please check and verify.

Are you overriding header.php in a child them? If so, then please try to replace that file with the parent theme file, then add your customisations back in after that.

Best regards,
Rikard

Hi gcworks,

If you want to switch to the burger menu at a specific pixel point, then please try this in Quick CSS:

@media only screen and (max-width: 1024px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}

Adjust the 1024 pixel value to your liking.

Thanks @guenni007 for helping out :-)

Best regards,
Rikard

Hey gcworks,

Please try the following in Quick CSS under Enfold->General Styling:

div .logo {
    width: 500px;
    height: 300px;
}

.logo img {
    width: 100%;
}

Best regards,
Rikard